Conflict 1 BSC, GNM Nursing @psychology chapter Conflict.

1. Presented By
Br. Alok Kumar Sahoo
Msc MHN

2. Definition
• Conflict is the state of mind
where one can not decide
between two or more
desires / goals

3. Source of conflict
Conflict
Inter personal
conflict
Person-
environment
conflict
Intra personal
conflict

4. Types of conflict
Approach – Approach conflict
Avoidance – Avoidance Conflict
Approach – Avoidance Conflict
Double Approach-Avoidance Conflict

5. Approach- Approach conflict

6. Avoidance – Avoidance Conflict

7. Approach – Avoidance Conflict

8. Multiple Approach – Avoidance Conflict

9. Resolution of conflict
• Conflict resolution is the process
of ending disagreement between
two or more people in
constructive fashion for all parties
involves

10. Styles of conflict resolution
1.Competitive
2.Avoiding
3.Compromising
4.Collaborating
5.Accommodating

11. Methods of conflict resolution
• Win- lose approach
• Lose – lose approach
• Win- win approach

12. Methods of conflict resolution
• Win- lose approach
– In this approach one person gets his way and the
other does not
• Lose – lose approach
• Nither parties is happy with the outcome. Both the parties
do not look into each other’s feeling and the issue is
never resolved.
• Win- win approach
– Here the conflict is resolved, and no one is declared
wther is winner or looser.

13. Conflict management
• Nurses are bound to face many conflicts as
they work closely with people from varied
backgrounds and at times, from different
culture.
• It is essential element of health work
environment
• Proper conflict management results not only
in successful conflict resolution, but
contributes to hither effectiveness trust,
and openness

14. Principles of conflict resolution
• Remain calm as much possible
• Maintain relationship as 1st priority
• Listening with an open mind.
• Objectvely understanding facts
• Exploring options together
• Paying attention to the feeling expressed
• Being aware of difference and respecting
them.

16. Answer please
• Define conflict
• What are the sources of conflict. How do
the ariese ?
• Explain types of conflict ?
• How do you manage to resolute a conflict
as a nurse?

17. References …
• Bhatia & Craig’s ; “Elements of Pshychology & Mental
Hygine”, 3rd Edition, 2013. Univeristy Press India Pvt
Ltd. Pg no-85-90
• Bhatia & Bhatia ; “A text book of Educational
psychology”,. Double House publishers, 1996,
Pg 444, 445
• Sheldon. J. Korchin ,; “Modern clinical Psychology”. 1st
Eddition, 2004. CBS Publishers & Distributors; pg-56
• Jaypee. “Psychologyy for Graduate Nurse” 4th Eddition,
2011, Pg- 105,106,107,108
• “The complete study material psychology,” Vijayam’s
Publications; pg - 4.2