Charles Thompson, General Manager of Australia Post and StarTrack International & Partner Sales business will explore the ways in which ecommerce supply chains are evolving and Australia Post’s role in coordinating and fulfilling the demands of Australian businesses and consumers in the Asian region.

1. Connecting Australian businesses and consumers through global ecommerce supply chains
Charles Thompson GM International & Partner Sales, Australia Post and StarTrack

2. | A business of Australia Post Page 2
Australian eCommerce and China’s growing role
• FY 14 saw international
transactions only grow by
1% compared to domestic
growth of 6%
International inbound has been stable at around 30% of total
eCommerce but China’s role is growing rapidly
• China is only 18% but
grew by 47% for FY 14
• The big exporters are in decline.
UK at 1% and US at 6%
China
USA
UK

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StarTrack’s unrivalled suite of “B” and “C” solutions
Connecting Australians with China and the world
Same day
Next day
Next Flight (Air)
Courier (Road)
Premium (Air)
Express (Road)
Courier Distribution
Express Post
Day 1+ Parcel Post (eParcel)
Express
Returns Consumer returns (via Post)
Business returns (Via StarTrack)
Warehousing/
3PL
Logistics/3PL
Special Services
International
Outbound
Premium
International (Post services)
Express Courier/Pack and
Track/Air Mail/Registered
Post/Sea mail/ Direct Access
International
Inbound
Freight Forwarding
(StarTrack International)
3PL Asia
(StarTrack International/
Sai Cheng)
International Inbound B2C
Distribution solutions Supply chain solutions

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Suite of international solutions
Driving leaner and more efficient supply chains
If you are working in, or sourcing from Asia, we can
offer you support to build a successful operation in
the region. Through our own operation in Hong Kong
and the joint venture in China through Australia Post
we can provide you with warehousing, pick, pack and
delivery solutions.
Our integrated partnership is your connection between
Australia, Asia and the world.
StarTrack International is able to provide supply
chain management, logistics services and integrated
fulfilment solutions for customers across the globe.
Our logistics hubs connect companies with supply
chain services, right from point of manufacture
through to final delivery to business or end consumer.
This results in faster speed-to-market, reduced
inventory costs, streamlined fulfilment solutions and
supply chain reliability which can create a
competitive advantage for your business.
China direct: May assist to bypass destination warehousing,
reduce inventory and labour costs, reduce lead times and optimise
speed-to-market and cash flow
Customised solutions: Deliver the right product to the right
customer at the right time
Visibility: Help improve your customers’ online experience with
end-to-end track and trace capabilities, including scan pack,
real time reporting and system integration
Flexibility: Value-added services such as assembly, kitting/de-kitting,
labelling, packaging, quality assurance, sampling, sorting, price
ticketing, scan packing and reverse logistics can be developed to
meet your business needs, as well as adapting to volume fluctuations
Integration: Seamless end-to-end solutions from Chinese
manufacturer to your customer’s door.

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Flexible returns
solutions
All Major
Inbound Lanes
Call Centre
Support
Sea and air
options
Tracking
Includes
Tracking
Value proposition and target Customers
• High volume offshore B2C shippers
 Major global E-tailers
 E-commerce platforms
 Consolidators and express players
• Onshore e-tailers and distributors need
solutions from source of manufacture
Value proposition and target Customers
• B2B customers who import goods
• Larger consignments
• Want single supplier end to end
Value proposition and target Customers
• Manufacture or source goods in Asia
• Require efficient value add service at origin
(pick & pack, labelling, sort, etc)
• Seeking to lower inventory, domestic
warehouse and supply chain costs
• More than 50% of a customer’s supply chain cost is before the final mile
• Our end-to-end solutions give “B” and “C” customers more supply chain control
DC to Door
Service
Global
coverage
Pallets to
containers Pick and Pack
B2B and B2C
solutions
Integrated
fulfilment
Inbound B2C Solutions Freight Forwarding 3PL Asia
AU and NZ
coverage
Single ST
Invoice
Range of China
locations
Quality
Assurance
PRM & Eparcel
solutions
Signature on
Delivery
Door to door
service
Labelling, QA,
other Value
add services
StarTrack’s international customer solutions
Leveraging our unrivalled distribution capabilities

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StarTrack’s international customer solutions
International exporting
Global
Coverage
2 to 4 business
days
Prepaid and free
contract packaging
Dedicated Call
Centre
3 to 10 Business
Days
Includes
Tracking
Includes
Tracking
Target Customers
• Online sellers – SMB and Large B2C
• Enterprise and government –
Financial institutions
• For more urgent requirements at a
lower rate than integrators
• Customers requiring home delivery
without surcharges
Target Customers
• Online sellers – SMB and Large B2C
selling lower value items - PTI
• Corporate businesses and governments
requiring a signature service can choose
registered
• Customers requiring home delivery
without surcharges
Target Customers
• SMB wanting the lowest cost solution
• SMBs wanting to use a large letter
service for smaller items
• Large businesses with letter and parcel
distribution needs
Signature on
Delivery
Multichannel
Available to 26
destinations
Up to 2kg Multichannel
Signature on
Delivery
Global
Coverage
$100 transit
cover included
3 to 10
Business Days Multichannel
Global
Coverage
Available for
letters and
parcels
Transit cover up to
$5,000 available
Transit cover up to
$5,000 available
Prepaid Satchels
for UK, US and NZ
Money Back
Guarantee*

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StarTrack’s international association with China Post
Sai Cheng joint venture – Coverage across China
Hong
Kong
Xiamen (BLP)
Ningbo (BLP)
Shanghai (BLP & Non-BLP)
Qingdao
Tianjin (BLP)
Dalian
Nanning
Shenzhen (BLP)
Guangzho
u
Nanjing
Beijing
Warehouse & F/F Operations
Domestic Air Operations
Identified Future Expansion
StarTrack International partners with Sai Cheng to
manage customer supply chains from point of
manufacture to point of consumption
• Sai Cheng is a JV of Australia Post and China Post and
was established over 10 years ago
• Sai Cheng is focussed on supporting supply chain solutions
from China to Australia and to the World
• Sai Cheng provides excellence for supply chain solutions
involving international forwarding and value added services
in China.

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Facility: Shenzhen bonded warehouse
Located in in Qianhaiwan Free Trade Port Area
• Immediate rebate of VAT for exporters
• Mix goods from different factories for export
• Ship direct to retail in destination country
• Full range of ocean and air services
• Customs on site
• Mix goods from different countries
• Hold inventory for extended periods
• Import for domestic distribution or for exporting
to other countries

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Case studies
Leading Australian sports
promotion agency
One of Australia’s largest sales promotion agencies
and distributes promo packs for the AFL.
Product: International inbound Hong Kong to AU
Business Type: B2C
Product Category: Promotional
Volume: 100K + parcels per year
Despatch Frequency: Project Based
Services Provided:
• Origin receipt scanning
• Carrier management (Freight forwarding)
• Customs clearance
• Destination Scan
• Final Mile delivery
• Receipted delivery labels
Benefits delivered to Customer:
• Reduced lead-time (4-8 days Lead Time)
• Reduced Cost (eliminate local warehouse
requirement, eliminate GST and Duty)

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Case studies
Australian Airline Uniforms
Leading marketer of Iconic Australian Brands
Product: International inbound China to AU / NZ
Business Type: B2B and B2C
Product Category: Apparel and Footwear
Volume: 600 Twenty foot containers via
Ocean per year
Despatch Frequency: Project Based
Services Provided:
• Vendor and origin PO management
• Receipt and QA into 4 China warehouses
• Pick and Pack and labelling
Benefits delivered to Customer:
• Reduced lead-time
• Reduced Cost (eliminate local warehouse
requirement, eliminate GST and Duty)

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Case studies
Premium Australian Online Retailer
Australian owned and operated high quality and brand
name products Internet retailer.
Product: International inbound Hong Kong to AU
Business Type: B2C
Product Category: Various
Volume: 600 Parcels per week via Air
Despatch Frequency: Daily
Services Provided:
• Origin receipt scanning
• Carrier management
• Customs clearance
• Destination scan
• Final Mile delivery
Benefits delivered to Customer:
• Reduced lead-time (4-8 days Lead Time)
• Reduced Cost (eliminate local warehouse
requirement, eliminate GST and duty), thereby
reducing Inventory carrying cost
• Increased scalability

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Thank you
Questions & Answers
Charles Thompson
GM International & Partner Sales,
Australia Post and StarTrack
Charles.Thompson@auspost.com.au
+61 409 605 459