1. 622 Rocky Mountain
Chaparral, NM 88081
Phone (915)407-6930
E-mail ncazares25@gmail.com
Natividad Cazares
Objective I am a hard worker looking for a company to join, where I can grow in a
professional way. I want to work with a company that I can advance while
offering my skills. I believe I will be a great asset to the company if given the
opportunity.
Employment 2015-2015 Alorica El Paso, TX
Technical Support
 Assist Customers with technical and billing issues.
 Issue credits and adjustments as needed.
 Verify account information. Update as required.
 Schedule technician appointments and set proper expectations for customer.
2011-2013 ACS Xerox El Paso, TX
Technical Support
 Answer calls and assist customer as needed.
 Verify and update account information.
 Escalate any unresolved issue to supervisor.
 Educate customer on any changes, plans and outages.
2010-2011 San Antonio SSC San Antonio, TX
Document Imaging Tech II
 Use QCI to index patient's medical record.
 Verify that all information is accurate.
 Rescan any documents as needed.
 Store medical record as per company procedure.
 Assist other departments as needed.
2008-2010 Las Palmas Medical Center El Paso, TX
HIM Specialist
 Pull Patient records for doctor review.
 File Patient records in TDO (Terminal Digit Order).
 Research and file loose patient files.
 Use Meditech to clear doctor deficiencies.
 Attend customer in a timely and friendly matter.
 Answer multi-line phones.

2. Education 2006-2007 Anamarc Educational Institute El Paso, TX
 Medical Billing and Coding
2002-2006 Paso Del Norte Academy El Paso, TX
 High School Diploma
Skills Excel, Word, Outlook, Access, Meditech, QCI, Fast Learner.