1. SARAJANE TRACY
Stj187@msn.com 225-305-3497
Dynamic, dedicated customer service professional with over 10 years experience
offering key strengths in listening, communicating, resolving problems, and fostering
repeat business; Excel in organization and time management
Exceptional ability to build and maintain relationships with coworkers and customers in
multitask environments; Recognized by supervisors and customers for superb service
and products knowledge
Proven adaptability to live and work in diverse environments; Excellent reputation in
teaching beginners to competitive level riders of all ages and personalities, training just
broken, therapeutic for disabled, and severe behavioral and traumatic issue horses
Customer Service Associate, Home Depot, Keene, NH 10/2011 – 01/2015
Provided quality service to customers and associates who inquired about the availability
of products and status of orders by responding quickly and professionally to telephone
and in-person inquiries.
Achieved quick complaint resolution and avoided escalation of issues.
Accessed electronic systems to look up product information, availability, and delivery
schedule.
Awarded Employee of the Month honor on several occasions.
Instructor, Halls Hunters & Jumpers, Prairieville, LA. 05/2015 – 10/2015
Riding Program Developer/Trainer, Temple Stables, Temple, NH. 07/2010 – 10/2011
Trainer/Instructor, Equispirit Farm, Pleasant Hill, OR 06/2009 – 06 /2010
Rescue & Aide Worker,Troublesome Horse Rescue, Kremmling, CO 09/2006 – 02/2007
Trainer/Instructor, Fiesta Farms, Knoxville, TN 05/2002 – 07/2004
British Horse Society
Trained in England for riding, teaching and training
American Riding Instructors Association
Second level certification of training and teaching
Brockton Christian High School, Brockton, MA
High School Diploma, 4.0 GPA, 05/1983
SUMMARY OF QUALIFICATIONS
PROFESSIONAL BACKGROUND
EDUCATION
2. SARAJANE TRACY
Stj17@msn.com 225-305-3497
REFERENCES
Ms. Simone Amidon
Direct Supervisor
Home Depot
Keene,NH
603-400-0885
Ms. Becky Levitt
Manager
Home Depot
Keene,NH
603-852-3005
Mr. Charlie Salisbury
General Manager
Home Depot
Keene,NH
603-355-2113
Ms. Margo Santoro
Keene,NH
603-446-2223
3. SARAJANE TRACY
Stj17@msn.com 225-305-3497
Date
Mr. Loren Leblanc
Regional Sales Director
Beacon Roofing Supplyor Roofing Supply Group ???
Address
City, LA. Zip
Dear Mr. Leblanc:
Thank you for the opportunity to interview for the Inside Sales position. It
was a pleasure meeting you and learning about the positionand company.
My interest was strengthened after you shared your personal experience
and time with Beacon Roofing Supply. It's a true testimony that Beacon
Supply Group is a wonderful company and offers their employees an
opportunity to advance.
As we discussed,I am confidentthat my building supplies experience,
strong work ethic, and superior customerservice skills will contribute to the
continued growth and successof the company.
Thank you for your time. I look forward to hearing from you soon.
Sincerely,
Sarajane Tracy
