1. Rosemary Moreno
OBJECTIVE: Obtain a challenging position where my analytical, organizational,
customer service and solid communication skills will enable me to define new
opportunities within any field.
Corpus Christi, TX 78415
martinez_r23@yahoo.com - 361-446-6352
• Knowledge of principlesandprocesses for providing customer and personal services. This includescustomer
needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as wordprocessing, managingfiles
and records, designing forms, and other office procedures and terminology.
• Six years experience medicalrecords
• Customer service, attentionto detail, and multi-tasking abilities
• Effective written and verbal communication skills
• Committed to continual personal andprofessional growth
• Abilityto work independent as well as contribute to a team environment
WORK EXPERIENCE
HIM Coodinator/Coder Analyst
Corpus ChristiRehabilitation Hospital - Ernest Health - Corpus Christi, TX - August 2013 to September 2016
Responsible for planning, organizing and staffing of the health information department. Coordinates
administrative and operational activities in accordance with established standards, policies, procedures,
regulatory and legal requirements. Integrates the hospital's mission and "Guiding Principles" into daily practice.
Codes and abstracts inpatient and outpatient medical records following appropriate sequencing guidelines.
Compiles and transmits all required patient information utilizing theCMS and UDS System. Assembles and analyzes
medical records, files and retrieves records as requested by health care professionals, and assists with
completion of the record.
Medical Records Analyst
Christus Spohn Memorial Hospital - Corpus Christi, TX - August 2010 to August 2013
Perform duties necessary to assure that proper measures are taken to create quality record processing such
as chart assembling, scanning of medical data, quality assurance, and storage of medical data. Check format
and print quality, validated patient information, and sorted transcribed reports for distribution. Plan, develop,
maintain and operate a variety of health record indexes and storage and retrieval systems to collect, classify,
storeand analyzeinformation. Process patient admission and discharge documents.
Protect the security of medical records to ensure that confidentiality is maintained.
Review records for completeness, accuracy and compliance with regulations.
Plan, develop, maintain and operatea variety of health record indexes and storage and retrieval systems to
collect, classify, storeand analyze information.
Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures and
treatment into computer.
Assign the patient to diagnosis-related groups (DRGs), using appropriatecomputer software.
Teller/Vault Teller
First National Bank - Corpus Christi, TX - March 2008 to August 2009
Cashed checks and paid out money after verifying that signatures are correct, that written and numerical
amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using
computers, calculators, or adding machines.
Examine checks for endorsements and to verify other information such as dates, bank names, identification
of the persons receiving payments and the legality of the documents.
Count currency, coins, and checks received, by hand or using currency-counting machine, to preparethem
for deposit or shipment to branch banks or theFederal Reserve Bank.
Order a supply of cash to meet daily needs.
Receive and count daily inventories of cash, drafts, and travelers' checks.
Prepare and verify cashier's checks.
Customer Service Representative
Family Auto/MooreInsurance Agency - Corpus Christi, TX - August 2004 to March 2008
Confer with customers by telephone or in person to provideinformation about products and services, to take
or enter orders, cancel accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and

2. comments, as well as actions taken.
Check to ensure that appropriatechanges were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned
adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,
refunding money, and adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices, and prepareinvoices
for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possiblecauses,
such as extreme weather conditions that could increase utility bills.
Processed customer payments, quoted insurance rates, sold auto policies, processed returned and incoming
mail, endorsements, and made courtesy calls to customers.
Medical Records Clerk
Thomas Spann Clinic - Corpus Christi, TX - May 2003 to August 2004
Prepared folders and maintained records of newly admitted patients, reviewed medical records for
completeness, assembled records into standard order, filed records in designated areas according to
applicable alphabetic and numeric filing systems, signed out and delivered medical records requested by
doctor’s. Filled requests for medical records; sorted files and pulled records; updated the chart tracking system.
EDUCATION
Health Information Technology
Del Mar College - Corpus Christi, TX
2013 to 2014
Medical Billing and Coding Specialist
Southern Careers Institute
January 2009 to January 2010
SKILLS
• ICD-9 Coding/CPT Coding/ICD-10 Coding/CPT Coding10 keybytouch • Typing (45-50wpm)• Knowledge
of Quickbooks • HIPAA • Medical Office Software (Medisoft,Optimum) • Medical Office Operations • Microsoft Office
(Word, Excel, Powerpoint, etc.) • Knowledge of EMR •Persuasive
techniques • Critical thinking