1. Ashley Kempsell
324 Shady Lane, Azle, TX 76020 | 682.554.2942 | Ash872009@live.com
Objective
· To obtain a position that will broaden my professional skills and allow room for growth.
Skills & Abilities
KNOWLEDGE
· Thorough knowledge of lease terms, specifications and all community policies.
· Knowledgeable of required telephone and sales techniques.
· Knowledge of Fair Housing Standards. *Certified* NALP*
· Full knowledge of application information required, screening processes and policies regarding rentals.
CUSTOMER SERVICE AND MARKTEING
· Maintained an average of 80% in closing ratio.
· Increased net occupancy.
· Received recognition for creative marketing ideas.
· Several acknowledgments on my customer service skills.
· Effectively executed new marketing outlines based on market surveys collected to reflect consumer interest
based on what the community offered, criteria qualifications, and community traffic.
· Develop and maintain an on-going resident retention program under direction of Property Manager.
STAFF TRAINING
· Trained team members on computer software, qualifying, verifying, criteria, and selling our communities.
· Traveled and worked at 5 out of 6 communities, by request, to assist with training and organizing, as well
as, keeping the staff up to date on all progress made and offering input or suggesting improvement ideas.
DATA ORGANIZATION
· Organized all paperwork including account notices, credit, criminal, maintenance requests, and sex registry
information so that they were easily accessible and more efficient.
ACCOUNT RECEIVABLE/ COLLECTIONS
· Effectively researched and collected past due accounts.
· Decreased account receivable balance from $30k+ to $7k within 2 months while maintaining satisfied
residents.
Experience
LEASING AGENT | OLYMPUS PROPERTY | DECEMBER 2013 TO PRESENT
· Accountable for activities related to apartment rentals, move-ins and lease renewals, including generating
and handling traffic, leasing apartments, qualifying prospects,
· Prepare lease documentation and complete move-in procedures in accordance with the established policies
and procedures. Completes lease form or agreement and collects rental deposit.
· Responsible for insuring the “model” apartments and target apartments are ready for show; responsible for
maintaining work areas and office in clean and orderly manner; need to have an awareness of the “curb
appeal” of the property.
· Fully informed of current rental rates, sizes, locations and all amenities of property.
· Maintain contact with all apartment locator services and local businesses to provide informational material.
Update periodically.
· Responsible for proper maintenance of all resident and property files.
· Responsible for maintaining and updating Property Marketing Book and market surveys on a monthly basis.
· Efficient and timely processing of all required administrative forms, reports and related information.
· Responsible for reporting unusual or extraordinary circumstances regarding the property or residents.

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· Courteous, efficient handling of resident requests and complaints.
· Responsible for maintaining a professional appearance and behavior at all times.
LEASING AGENT | CREST ASSET MANAGEMENT | JULY 2012 TO AUGUST 2013
· Performed leasing, marketing, customer service and administrative duties, to include:
· Leased and marketed vacant and upcoming apartments.
· Completed all leasing paperwork.
· Compiled and processed applications for approval.
· Explained lease and all appropriate addenda to new resident.
· Walked apartments and reports all necessary improvements.
· Assisted with resident relations.
· Keyed in all fees, deposits, and new lease information.
· Showed apartments to prospective leases.
· Accepted and completed Notice to Vacate forms.
· Accepted rental payments.
LEASING AGENT | PAMELA SMALLWOOD COMPANIES | MAY 2011 TO JULY 2012
· Handled traffic, qualified prospective residents, leased apartments, prepared lease documentation, and
completed move-in paperwork according to procedures.
· Ensured model apartments are in touring condition.
· Oriented prospective and current residents to the property.
· Processed renewal paperwork and ensured documentation is delivered to current residents on a monthly
basis.
· Maintained accurate and detailed records of traffic activity by entering applicable information into the
computer.
· Followed up with all prospective residents via phone, mail or email.
· Converted phone traffic into scheduled appointments with prospective residents in order to tour the
community.
· Assisted with processing work order requests for residents and ensured work is completed in a timely
manner.
LEASING AGENT | QUALITY ESTATES | MAY 2006 TO OCTOBER 2010
· Greeted and showed prospective residents vacant apartment and amenities.
· Answered all incoming calls in a professional and upbeat manner.
· Assisted the property manager with collection of delinquent rent.
· Completed all lease forms to approve applicants and completed all move in paperwork.
· Helped current residents with questions/concerns and taking work orders for maintenance requests.
· Played an active role in the lease renewal process.
Education
NALP *
· Course taken May 2015.
CERTIFICATE | 2009 | CONCORDE CAREER INSTITUTE
· Major: Dental Assisting
· Dean’s List
· President’s List
· GPA: 3.8
HS DIPLOMA | 2006 | RICHARD MILBURN ACADEMY
· A/B Honor Roll
· Dean’s List