1. DAWN LYNNDAWN LYNN
415 Pike Street, Cincinnati, OH 45215 ● 513-490-6268 ● lynnde03@gmail.com
Summary of QualificationsSummary of Qualifications
♦ Highly organized, detail-oriented professional with combined collections and managing accounts receivable experience
♦ Diverse skill set in mentoring, training, team building, and customer service for both internal and external parties
♦ Dedicated, flexible individual possessing a talent in growing positive relationships at all organizational levels
♦ Poised, tactful and diplomatic in handling sensitive, confidential records and information
♦ Self-starter that is accustomed to working with minimal supervision on deadline-driven projects
♦ Computer skills include: MS Word, Excel, Outlook, Internet applications, and some Power Point
Professional ExperienceProfessional Experience
City of Cincinnati – Greater Cincinnati Water Works
♦ Accounting Technician II & III 2013 – to present
Support accounts receivable through the billing operations department
- Research billing errors, expedite adjustments, and communicate any changes
- Manage monthly accounts receivable balancing report and monthly write offs
- Run data queries daily to find billing exceptions and correct them
- Correct external customer billing exceptions and returned payments
- Entering sundries on a rotating basis and ensuring they are associated with the correct GL codes
- Spreadsheet creation to automate billing adjustments in a timely manner
- Researching account ownership through various web sites
- Researching payments for seriously delinquent accounts or those that have been shut off for tampering
- Researching tampering accounts and coordinating further collection efforts or shut offs through the various departments
- Receiving tampering investigations through various departments
- Assisting with training for new hires, transfers, and those who have promoted
Resource Residential (previously known as Buckingham Management & Karam Managed Properties)
♦ Bookkeeper/Accounting Coordinator 2009-2013
Manage accounts receivables within a specified acceptable percentage
- Maintain and report for a $500,000 monthly rent roll
- Record keeping of all collected receivables
- Maintaining a professional relationship with the property attorney for evictions
- Processing collection accounts
- Auditing customer accounts and paper files
- Approval of rental applications
- Month end reporting
- Monthly write offs and exception processing
- Processing accounts payable
- Mentoring, training, and assisting leasing agents
♦ Leasing Agent 2008-2009 (Karam Managed Properties)
Assisting with lease renewals and new rental applications
- Sending letters and calling residents with an expired or a soon to expire lease
- Showing potential new residents apartments and amenities around the community
- Processing rental applications
- Following up on leads for new prospective residents
- Entering service orders and assisting residents with various other issues
Health Alliance of Greater Cincinnati – Jewish Hospital
♦ Pharmacy Technician I & II 2000-2007
Assisting with providing top notch patient care through the accurate and timely delivery of necessary medication for patients

2. - Filling medication carts for daily delivery for each nursing unit
- Delivering newly prescribed medications to the nursing units hourly and picking up new orders
- Making IV’s and TPN’s for daily delivery
- Making IV’s for newly prescribed medications as received
- Refilling the automated medication delivery machines (Pyxis)
- Assisting with the outpatient pharmacy
- Refilling crash cart boxes
- Refilling narcotic and non-narcotic patient boxes for the OR
- Filling immediate need prescriptions written in the OR
- Auditing all flooring units for expired medications and replacing those medications
- Training new technicians, interns, and co-ops
Accomplishments___________________________________________________________
o Company-wide recognition for top leasing
o Instrumental in the implementation of a gate system including its proper operation
o Department recognition for additional and exceptional work performed
Education________________________________________________________________
o University of Phoenix – Completion of bachelor’s degree in Accounting