Lorna Neely has over 25 years of experience in operations management, including roles as Director of Operations, Operations Manager, Shift Manager, and Shift Supervisor for NY Skyride. She demonstrates a track record of developing policies and procedures, monitoring teams, ensuring goals are met, and identifying opportunities for improvement. Prior to her career in operations management, Neely worked in hotel roles such as Chambermaid and Chambermaid Supervisor.

1. Lorna Neely
426 Eastern pkwy ​Brooklyn, NY 11225. Apt: 2D
Ph: (347)-677-4199 Email: Neelylord@hotmail.com
Skills
MS Word, MS Spreadsheet, Multitasking. Also to developing policies in the workplace to ensure
effective implementation and adherence among everyone in the organization.
Experience
2014 - 2015
NY SKYRIDE , New York, NY​- Director of Operations
● Providing,
● monitoring and coaching to the management team
● Maintaining and developing all operational policies, procedures and reports..
● Collecting and maintaining numerical data to showcase the fiscal health of the company
● Ensuring monthly attendance goals are reach
● Continuously identifying opportunities and solutions to improve the operation workforce
processes and procedures, etc.
2009 - 2014
NY SKYRIDE , New York, NY​- Operations Manager
● Providing a work environment that promotes positive energy, creativity and teamwork among
employees
● Conducting bi-weekly focus group meeting with the management team.
● Monitoring and managing team to ensure accurate, thorough, and timely completion of all
operations processes.
2004 - 2009
NY SKYRIDE , New York, NY​- Shift Manager
● Developing attendance goals and directions to the floor staff .
● Developing and maintaining team morale.
● Collecting data to show movement in regards to attendance goals.
● Maintaining day to day personal record for the staff and conducting quarterly performance
review.
● Leading by example in regards to time and attendance, customer,n professionalism and
meeting attendance goals.
● Developing directive to the floor staff regarding operation policies.
● Ensuring that labor hours are in line with the budget goals.
2000 - 2004
NY SKYRIDE , New York, NY​- Shift Supervisor
● Ensuring that the floor staff is productive and compliant in regards to directive given by the
shift manager
● Develop and maintaining a break schedule

2. 2
● Assisting floor staff with immediate needs and concerns
● Overseeing cash-out procedures of cashiers and ticket agents
● Keeping the floor staff motivated on a day-to-day basis.
● Ensuring that the floor staff is mindful of tidiness in regards to their workplace.
1995-2000
NY SKYRIDE , New York, NY- ​Sales Associate
● Responsible for my ticket sales for the day
● Promoting photography for visiting guest.
● Provide pricing information
● Promoting of Sales
1987-1990
MOUNT ROYAL HOTEL (LONDON)
CHAMBERMAID
● Dusted
● Mopped
● Vacuumed
● Replenished towels, soap tissus etc.
● Made beds.
1991-1992
MOUNT ROYAL HOTEL (LONDON)
CHAMBERMAID SUPERVISOR
● S​upervised staff of 25
● Developed schedule for chambermaids
● Inspected finished work of chambermaids
● Filed numerically and alphanumerically etc.
Education
Charlestown High school - Georgetown Guyana.
April 2009
SkillPath Seminar, New York, NY​- Certificate.
How to excel at managing and supervising people.
Awards
Best Sales 1996