1. Arleane Muñoz
7353 Puritan Avenue
Las Vegas, NV 89123
arleanemunoz@yahoo.com
(702)379-4506
Skills and Abilities:
Proficient in MS Office Call Center Experience Excellent Customer Service Skills
Fluent in Spanish Decision Making Skills Supply Ordering/Inventory
Inbound/Outbound Calls Verbal/Written Communication Cash Handling
Information Verification Ability to work as a team Leadership skills
Employment Experience:
MGM GRAND HOTEL & CASINO Las Vegas,NV 6/2014 to Present
Ticket Sales Representative
Utilize strong oral communication skills.
Interacting directly with guests on day to day sales inquiries problems and concerns.
Promote the brand and culture of the company.
Properly compute sales and totals for purchases and process payment.
Nevada State Bank Las Vegas, NV 11/2013 to 6/2014
Teller
Utilized strong oral and written communication skills.
Responded and assisted customers with inquires and solved problems.
Identified customer financial needs, goals and objectives.
Cashed checks and paid out money after verifying that signatures are correct, that written and numerical
amounts agree, and that accounts have sufficient funds.
Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions.
Examined checks for endorsements and verified other information.
Sorted and filed deposit slips and checks.
CHECK CITY Las Vegas, NV 10/2010 to 11/2013
Assistant Manager
Answering and directing all phone calls.
Keeping track of supplies and placing orders when need be.
Assist in the preparation of regularly scheduled reports.
Greeting all guests who step into the office.
Inputting all data entry in the computer then filling applications.
Auditing applications once a month to ensure accuracy.
Ensuring all information on application is accurate
THE CHILDREN’S PLACE Las Vegas, NV 08/2008 to 10/2010
Sales Lead
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and
security practices.
Computed sales prices, total purchases and receive and process cash or credit payment.
Answered questions regarding the store and its merchandise.
