1. ANUSHA MOBILE​: 206­834­6626
VISA STATUS: L2 (WITH EAD)
Linkedin: ​https://www.linkedin.com/in/anushakoonala ​E­MAIL​: anulikena@gmail.com
OBJECTIVE
Build a career with leading corporate that will help me utilize my operational, problem solving and simplifying
skills.
SUMMARY
Self motivated, reliable and hardworking with more than 4 years of work experience in operations in leading
companies such as Amazon India and Karvy Stock Broking. Awarded “Going that extra mile” award at
Amazon. Strong desire to grow and learn while working in challenging environment.
AREAS OF INTEREST
● Operations management
● Administration
● Human Resource management
● International Business
● Testing
ACHIEVEMENTS
● Received “​Going that extra mile​ ​award​” in Amazon.
● Been a subject matter expert and mentored around 30 junior associates.
● Achieved 100% accuracy in carrying out the job within SLA.
● Improved, prepared and documented process manuals for new and existing processes.
SKILLS
● MS Office, Outlook
● Human resource planning
● Job Allocation
● Documentation
● Data mining
● Research
● Mentoring
● Hosting meetings
● Attention to minute details of job
● Providing required data to the technical team
● Process improvement
● Worked on java and SQL based tools and queries
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2. SOFTWARE EXPOSURE
Languages
known
Working
knowledge
Learnt as a part of
Academics
No. of years of experience
Microsoft Office ✓ ✓ 3.4
C ­ ✓ ­
C++ ­ ✓ ­
DBMS ­ ✓ ­
Visual Basic ­ ✓ ­
Oracle ­ ✓ 1
JOB DESCRIPTIONS
Amazon Development Centre India­ Digital Process:
● Subject matter expert for the process that helped Amazon sell huge selection of eBooks at lowest price.
● Handled most of the critical processes for ebooks which are used to prevent errors leading to wrong
prices.
● Estimate the human resource required for the current and future audit process.
● Assign and reallocate day to day work to senior associates according to the business requirement.
● Keep the management informed on issues related to productivity and suggestions on process change
proactively.
● Assess and deliver productivity reports and provide feedback to the senior associates and make any
changes if required in the associate's work.
● Provide the required information to the development team to automate processes and reports.
● Mentor newly promoted senior associates.
● Mentor junior associates, whenever required.
● Identify training issues and setup refresher training, if necessary, for all associates.
● Audit errors of junior associates and conduct error analysis meetings to improve accuracy.
● Conduct meetings to collect ideas from all associates to introduce new processes or improve existing
processes and inform them about guideline changes.
Karvy Stock Broking, India as Management Trainee:
● Involved in back office operations of Mutual Funds for updating the database and processing buying
and selling requests.
● Process new Demat/Trading accounts, mutual funds, IPO applications by collecting and scrutinizing
the required physical documents.
● Closure and renewal of existing Demat/Trading accounts using online tools.
● Conversion of share certificates into Demat form by collecting the required physical documents from
the clients.
● Timely reply to customer queries in Demat/Trading and mutual funds section.
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3. WORK EXPERIENCE : 4 Years & 2 Months
Company Contractor Designation Date Duration
Amazon Development
Centre (Chennai)
­ Senior Associate­ Digital
Process
Oct 2012 to
Sep 2013
12 Months
Amazon Development
Centre (Chennai)
­ Associate­ Digital Process Feb 2012 to
Sep 2012
8 Months
Amazon Development
Centre (Chennai)
Stepstone India Associate­ Retail Process May 2010 to
Feb 2012
21 Months
Karvy Stock Broking
(India)
­ Management Trainee June 2007 to
Mar 2008
9 Months
EDUCATIONAL QUALIFICATIONS
Course
College/
School
Specialization Location
Years of
study
Percentage
BBM CMS­GITAM
International
Business,
Human Resource
Management
Project:​ Export Sales
and Documentation,
RINL,
Visakhapatnam
(Integrated Steel
Plant)
Visakhapatnam,
Andhra Pradesh
2004­2007
73.5%
Intermediate
(Jr. & Sr.)
Alfa Junior
College
­
Visakhapatnam,
Andhra Pradesh
2001­2003 72.6%
X th Std
Delhi Public
School
­
Visakhapatnam,
Andhra Pradesh
2000­2001 65.2%
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4.
PERSONAL DETAILS
Name​: Anusha
Age: 29
Address: Redmond, W.A.
Sex: Female
Marital Status: Married
Languages known: English, Hindi, Telugu, Tamil
Nationality: Indian
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