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Pradip Krishnamoorthy D/111,A, Sangeetha Colony K.K.Nagar, Anna Main Road, Chennai, Tamil Nadu, India - 600078 Hand Phone ...
<ul><li>A management position with a growth-oriented organization </li></ul><ul><li>where my skills will have an immediate...
<ul><li>Projects, Business Research & Analysis   </li></ul><ul><li>Business process mapping and process blue print. </li><...
<ul><li>Sales & Marketing </li></ul><ul><li>Market entry strategy and experience with start-ups. </li></ul><ul><li>New pro...
<ul><li>Customer Relationship Management (CRM) applications. </li></ul><ul><li>Cargo Management System (CMS). </li></ul><u...
<ul><li>OFFICEFRAMEWORK INC – NEW YORK, USA </li></ul>PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Man...
PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical Offic...
PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical Offic...
PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical Offic...
<ul><li>Mar 2003: Masters' Program in International Business - PSG School of Management (IIFT)  </li></ul><ul><li>Speciali...
<ul><li>Blog (delivery-experts.blogspot.com) for marketing of employers’ services (May 2010). </li></ul><ul><li>LinkedIn Q...
<ul><li>OFFICEFRAMEWORK INC – NEW YORK, USA </li></ul><ul><li>Profile: Project Manager </li></ul><ul><li>Cargo Management ...
<ul><li>OFFICEFRAMEWORK INC – NEW YORK, USA </li></ul><ul><li>Profile: Design and Implementation Manager </li></ul><ul><li...
<ul><li>FROST & SULLIVAN INC – CALIFORNIA, USA </li></ul><ul><li>Profile: Services Design Lead </li></ul><ul><li>Service l...
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Pradip Krishnamoorthy - Experienced Business and Project Manager

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Pradip Krishnamoorthy - Experienced Business and Project Manager

  1. 1. Pradip Krishnamoorthy D/111,A, Sangeetha Colony K.K.Nagar, Anna Main Road, Chennai, Tamil Nadu, India - 600078 Hand Phone (+91) 98407 – 57337 [email_address]
  2. 2. <ul><li>A management position with a growth-oriented organization </li></ul><ul><li>where my skills will have an immediate & positive impact on </li></ul><ul><li>productivity and corporate profits. </li></ul>PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies
  3. 3. <ul><li>Projects, Business Research & Analysis </li></ul><ul><li>Business process mapping and process blue print. </li></ul><ul><li>Process Management and business continuity plan. </li></ul><ul><li>GAP analysis. </li></ul><ul><li>Analyze, capture and document requirements. </li></ul><ul><li>Performance tracking and reporting. </li></ul><ul><li>Interact with technical team. </li></ul><ul><li>Business Proposals. </li></ul><ul><li>Focus group and market research. </li></ul><ul><li>Marketing process analytics. </li></ul><ul><li>Cost of acquisition analysis. </li></ul><ul><li>Client & Escalation Management </li></ul><ul><li>Key Account Management. </li></ul><ul><li>Weekly/Quarter business review with the clients. </li></ul><ul><li>Developing standard operating procedures as per internal operations and client specified requirements. </li></ul><ul><li>Resource planning & budget. </li></ul><ul><li>Process improvements. </li></ul><ul><li>Customer satisfaction evaluation and high-quality customer experience. </li></ul><ul><li>Spear head and address customer escalations through research & KAPA techniques. </li></ul><ul><li>New processes formulation to optimize delivery patterns and proactively address customer concerns. </li></ul><ul><li>CSAT scores Follow–up & Action Plan. </li></ul>PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies
  4. 4. <ul><li>Sales & Marketing </li></ul><ul><li>Market entry strategy and experience with start-ups. </li></ul><ul><li>New product launch. </li></ul><ul><li>Competitor analysis & competency mapping. </li></ul><ul><li>Pre Sales Initiatives. </li></ul><ul><li>Writing publicity blog posts. </li></ul><ul><li>Sales and marketing process optimization. </li></ul><ul><li>Multi-mode campaign and market launch management. </li></ul><ul><li>Google Analytics. </li></ul><ul><li>SEO and SEM </li></ul><ul><li>Quality Management </li></ul><ul><li>Lead periodic performance review meetings. </li></ul><ul><li>Derive processes to manage the quality and effectiveness of technical resolutions provided to customers.  </li></ul><ul><li>Ensure process adherence through constant backlog review.  </li></ul><ul><li>MIS & Documentation of process manuals, service implementation plan & best practice guide. </li></ul><ul><li>Operations & People Management </li></ul><ul><li>Profit / Revenue Generation. </li></ul><ul><li>Hiring, training & KRA setting. </li></ul><ul><li>Team briefings and client relations. </li></ul><ul><li>Rewards, recognition and performance management. </li></ul><ul><li>Managing the day-to-day operations. </li></ul>PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies
  5. 5. <ul><li>Customer Relationship Management (CRM) applications. </li></ul><ul><li>Cargo Management System (CMS). </li></ul><ul><li>MIS Tools. </li></ul><ul><li>Database audits </li></ul><ul><li>Database segmentation. </li></ul><ul><li>SQL querying and data mining </li></ul><ul><li>Data presentation. </li></ul><ul><li>Saleslogix. </li></ul><ul><li>SalesForce. </li></ul><ul><li>RDBMS – MS Access. </li></ul><ul><li>MS Visio. </li></ul><ul><li>Office Suite. </li></ul><ul><li>Orange HRM. </li></ul><ul><li>Warehouse Management System. </li></ul><ul><li>Application Regression Testing. </li></ul><ul><li>SAP – Functional – Sales & Distribution and Business Information Warehousing </li></ul><ul><li>Internet tools and applications – HTML, XML, Java. </li></ul><ul><li>Linux Operating Systems – KDE, Ubuntu, Xambala, Open office Suite. </li></ul>PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies
  6. 6. <ul><li>OFFICEFRAMEWORK INC – NEW YORK, USA </li></ul>PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies Since Apr '09 till Present Location – Chennai, India & NY, USA Designation : Manager – Client Accounts Role : Business and Project Manager Industry : IT enabled services for the logistics, freight and courier business. <ul><li>RESPONSIBILITIES </li></ul><ul><li>Project design and implementation. </li></ul><ul><li>Profit and Loss evaluation. </li></ul><ul><li>Resource planning & budget </li></ul><ul><li>Research & KAPA techniques. </li></ul><ul><li>Vendor management and accounting. </li></ul><ul><li>Process Management and business continuity plan. </li></ul><ul><li>Performance tracking and reporting. </li></ul><ul><li>Agents and customer support. </li></ul><ul><li>Functional consulting of business process to customers and technical team. </li></ul><ul><li>MIS & Documentation of process manuals, service implementation plan & best practice guide. </li></ul><ul><li>New business acquisition and marketing. </li></ul><ul><li>Daily business deliverables. </li></ul><ul><li>Profit / Revenue Generation. </li></ul><ul><li>Hiring, training & KRA setting. </li></ul><ul><li>Team briefings and client relations. </li></ul>ACHIEVEMENTS • Achieved “zero” error rating by customer in 3 months of spearheading the team. • Designed and improved delivery strategy around “KAPA” techniques and standard operating procedures. • Implemented a home-grown Cargo Management System, an initiative that reduced turnaround by 30%. • Implemented “responsibility accounting” for performance improvement. • Executed performance metrics of deliverables and redesigned an effective customer support system.
  7. 7. PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies NU STREET TECHNOLOGIES – CALIFORNIA, USA. Since Aug '08 – Jan '09 Location – Chennai, India Designation : Manager – Marketing Role : Head of Marketing Industry : ERP Applications and Software Products. <ul><li>RESPONSIBILITIES </li></ul><ul><li>Market entry strategy. </li></ul><ul><li>New product launch. </li></ul><ul><li>Competitor analysis & competency mapping. </li></ul><ul><li>Pre Sales Initiatives. </li></ul><ul><li>Writing publicity blog posts. </li></ul><ul><li>Sales and marketing process optimization. </li></ul><ul><li>Multi-mode campaign and market launch management. </li></ul><ul><li>Product development support. </li></ul><ul><li>Focus group and market research. </li></ul><ul><li>Cost of acquisition analysis. </li></ul><ul><li>Training to sales personnel. </li></ul>ACHIEVEMENTS • Designed and implemented “Go to Market” Strategy in a start up scenario. • Implemented database management systems within a strict timeline using database schema techniques. • Instrumental in increasing hit rates for inside sales through organic and inorganic lead generation systems. • Reduced cost of lead generation using performance metrics and data analysis. • Implemented data strategy and data segmentation to manage sales and marketing life cycles.
  8. 8. PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies RANDSTAD – LONDON, UK. Since Feb '06 – July '08 Location – Chennai, India & Manama, Bahrain Designation : Manager – New Business Role : Delivery Management Industry : Human Resources Outsourcing <ul><li>RESPONSIBILITIES </li></ul><ul><li>Business process mapping and process blue print. </li></ul><ul><li>Competitor analysis & competency mapping. </li></ul><ul><li>Derive processes to manage the quality and effectiveness of technical resolutions provided to customers.  </li></ul><ul><li>Process adherence through constant backlog review.  </li></ul><ul><li>Cross location teams. </li></ul><ul><li>RFP and Business Proposals. </li></ul><ul><li>Lead periodic performance review meetings. </li></ul><ul><li>Standard operating procedures as per internal operations and client specified requirements. </li></ul><ul><li>Process improvements. </li></ul><ul><li>Customer satisfaction evaluation and high-quality customer experience. </li></ul><ul><li>New processes formulation to optimize delivery patterns and proactively address customer concerns. </li></ul><ul><li>CSAT scores Follow–up & Action Plan. </li></ul>ACHIEVEMENTS • Globally directed a team of analysts to track performance using MsAccess on an in-house CRM system. • Awarded best performer for four consistent quarters. • Internally relocated to Bahrain to implement MIS and new business management systems for Fortune 500 clients • Conceived and deployed a new service line for &quot;Market Nurturance using Psychometric Profiling&quot;. • Bagged first place in the Southern region of “National Young Manager” Contest organized by All India Management Association (AIMA).
  9. 9. PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies FROST & SULLIVAN INC – CALIFORNIA, USA. Since Aug '03 – Jan '06 Location – Chennai, India & TX, USA Designation : Manager – Marketing Programs Role : Head of e-Marketing Industry : Management Consulting <ul><li>RESPONSIBILITIES </li></ul><ul><li>Focus group and market research. </li></ul><ul><li>Marketing process analytics. </li></ul><ul><li>Leads and market visibility. </li></ul><ul><li>New lead generation. </li></ul><ul><li>Sales process optimization and support. </li></ul>ACHIEVEMENTS • Instrumental in creating a web based client acquisition module – eBroadcast – a 1 hour industry specific webinar to acquire new business. • Invited to impart training on “advanced database marketing strategies and sales process optimization” for sales teams in New York, Texas, and California. • Represented Frost and Sullivan at the Annual Sales and Marketing Conference held in Boston. • Improved customer experience by relaying customer expectations through database enrichment and CRM audits. • Led of a team of professionals handling data analysis, database enrichment, and client experience improvement.
  10. 10. <ul><li>Mar 2003: Masters' Program in International Business - PSG School of Management (IIFT) </li></ul><ul><li>Specializations: </li></ul><ul><ul><li>International Trade </li></ul></ul><ul><ul><li>Marketing and Business Acquisition Strategy </li></ul></ul><ul><ul><li>Business Research and Analysis </li></ul></ul><ul><ul><li>Management Information Systems </li></ul></ul><ul><ul><li>Process and Systems Control </li></ul></ul><ul><li>Mar 2001: Bachelors Science - Mathematics - D.G.Vaishnav College (Madras University) </li></ul><ul><li>Specializations: </li></ul><ul><ul><li>Real and Complex Analysis </li></ul></ul><ul><ul><li>Mechanics </li></ul></ul><ul><ul><li>Trigonometry </li></ul></ul><ul><ul><li>C-Programming </li></ul></ul><ul><ul><li>Algebra </li></ul></ul>PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies
  11. 11. <ul><li>Blog (delivery-experts.blogspot.com) for marketing of employers’ services (May 2010). </li></ul><ul><li>LinkedIn Q&A sessions on topic related to business, sales & marketing, recruitments & people management and project management (June 2010). </li></ul><ul><li>Blog (collab-a-rate.blogspot.com) for effective collaboration of online expertise (Dec '09). </li></ul><ul><li>Business profile whitepapers on management consulting business (Aug '07). </li></ul><ul><li>Simple strategies for effective competitiveness (Oct '07). </li></ul>PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies
  12. 12. <ul><li>OFFICEFRAMEWORK INC – NEW YORK, USA </li></ul><ul><li>Profile: Project Manager </li></ul><ul><li>Cargo Management System (CMS) </li></ul><ul><li>Application implemented to automate the complete process flow of packages </li></ul><ul><li>from receipt until delivery followed by accounting module for invoicing. </li></ul><ul><li>Tools: </li></ul><ul><li>Ms Visio, SQL querying, MS Access, Regression testing templates, </li></ul><ul><li>Responsibilities: </li></ul><ul><li>Design the functional workings of a cargo management system. </li></ul><ul><li>Visit warehouse location in New York for process flow analysis. </li></ul><ul><li>Design a wireframe of the application for interaction with development team in Turkey. </li></ul><ul><li>Spear headed development of every module based on the wire frame design. </li></ul><ul><li>Design regression testing phases/checklists per updated module and application. </li></ul><ul><li>Parallel testing with other accounting applications – Quick Books – for authenticity of the development accounting module on the CMS. </li></ul><ul><li>Achievements: </li></ul><ul><li>CMS system functioning flawlessly since implementation in Aug 2009. </li></ul><ul><li>Improvements executed on the application to email invoices and follow up on payments. </li></ul>PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies
  13. 13. <ul><li>OFFICEFRAMEWORK INC – NEW YORK, USA </li></ul><ul><li>Profile: Design and Implementation Manager </li></ul><ul><li>Order Processing and Shipment Tracking </li></ul><ul><li>Application implemented to link – agent, order placement and dispatch. </li></ul><ul><li>Tools: </li></ul><ul><li>Ms Vision, MS Excel, Google docs. </li></ul><ul><li>Responsibilities: </li></ul><ul><li>Design the functional workings of a warehouse system interlinked with procurements and order generation. </li></ul><ul><li>Interaction with clients based in Kuwait. </li></ul><ul><li>Identify best available tools for the above process – google docs. </li></ul><ul><li>Designed and implemented a 3 module spreadsheet with receipt of orders from Kuwait, purchase of orders received, track shipments and consolidated shipments to Kuwait from the USA. </li></ul><ul><li>Achievements: </li></ul><ul><li>The 3 module spreadsheet has advanced to auto evaluate balances after placement of orders, calculate commissions for services rendered and support creation of commercial invoices for customs purpose. </li></ul><ul><li>System is functioning to its fullest capacity. </li></ul>PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies
  14. 14. <ul><li>FROST & SULLIVAN INC – CALIFORNIA, USA </li></ul><ul><li>Profile: Services Design Lead </li></ul><ul><li>Service line for Brand Perception and Lead Generation </li></ul><ul><li>Self-sustaining service line designed based on business analysis and data </li></ul><ul><li>analysis. </li></ul><ul><li>Tools: </li></ul><ul><li>MS Access, SQL Querying, Pivot Tables and Data filters. </li></ul><ul><li>Responsibilities: </li></ul><ul><li>Perform data analysis of members and conference attendees – demographics, leads to sales conversation, dual rating based on potential and actual sales with target audience. </li></ul><ul><li>Use data analysis to design a service line to improve market presence. </li></ul><ul><li>Create a fully scale business plan for service line launch and profitability. </li></ul><ul><li>Work with respective stake holders and launch the service line. </li></ul><ul><li>Provide training to sales personnel to effectively use the data analysis towards improved sales. </li></ul><ul><li>Achievements: </li></ul><ul><li>Achieved 30% conversion rate of leads from webinars – conference attendees, business reports purchases etc. </li></ul>PROJECTS PUBLICATIONS HOME OBJECTIVE EMPLOYMENT EDUCATION SKILLS Managerial Randstad Frost & Sullivan Inc. Technical OfficeFrameWork Inc. Nu Street Technologies

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