1. Uday Nair
Uday Nair
nair.udaynair@gmail.com +91-9945568554
Address: Flat #402 Ultimate Dreams, Puttappa Layout, Thippasandra, Bangalore -560075
Career Summary:
A proactive leader with 14 Years of overall experience in operations with 6 Years of managerial experience. Self-motivated with an
extensive business and domain knowledge in various fields like Partner Data Management, Partner Compensation & Claims.
Proven track record in handling clients & Stakeholders across regions (EMEA and APJ)
Expertise in Vendor Operations Management, people management, project management and business process reengineering.
Expertise in Transition Management.
PEOPLE MANAGEMENT ● OPERATIONS MANAGEMENT ● WORK FORCE MANAGEMENT ● MIS REPORTS
● TRANSFORMATIONAL PROJECTS ● TRANSITION
Career Feature
Name of the
Organization
Designation
Duration Brief Job description
Hewlett Packard India
Sales Pvt Ltd
Vender Ops
Manager
2.5 Years
Communicates tacticalprocess decisions andplans,project status,and issuesand
workarounds,in order to achievealignment with relevant areasofthe business,
function,orregion.
• Leads internalprojects with mediumto high complexity and risk,
provides feedbackon projects,and conducts postprojectevaluations.
• End to End Process Mapping forQuote to CashDomain
• Represents theneeds ofthe business,function,orregion on an ongoing
basis to drive process improvements
• Manage VendorManagement andthe service levels.
Hewlett Packard –
Global Business
Operations
Process
Manager
2 years Managing a teamof42 people in EMEA region responsible forsales&
Inventory data collection &Partnercompensation
Assistant
Manager 2 years
Managed teamof30 people in APJ regions responsible forsales &
Inventory data collection andPartnerprofiling
Sr Business
Analyst
1 years
Handled the role ofSubject matterexpert for APJ driving the partnerdata
accuracy level.Accuracyimproved from74% to 96%
Production
Lead
1 year
Production lead forAPJ PartnerData collections
Hewlett Packard (Dec 2005 – till date)
Vendor Ops Manager
Communicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment
with relevant areas of the business, function, or region.
•Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post project
evaluations.
•Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.
•Collaborates with operational teams and business stakeholders to gatherbusiness requirements, supporting the design of new or
improved processes of medium to high complexity, and understand business/customer impact.
•Utilizes and assists others in utilizing standard project management and quality improvement methodologies in process
improvement approaches.
•Establishes processes which are consistent with overall organization objectives and maintains process documentation.
•Contributes to business- or function-wide processes/programs that impact multiple business units and/or countries.
Professional Conspectus:

2. Uday Nair
•Typically partners with internal clients at the Director and above levels.
•Specific to this role:
•Lead process and capability changes related to payment processing.This involves working with the respective capabilit y leads
within the team to ensure that the payment process is seamlessly tested and integrated when new capabilities get deployed
•Identify opportunities to drive process improvement, translating to payment TAT reduction or resource efficiency.
•Manage GBS SLA to ensure KPIs are being met. This involves reviewing GBS performance on monthly basis,address operations
issues and provide resolutions, manage and engage in escalations raised by business or payment hub ops.
•Driving payment process standardization with APJ Finance and Country Channel Marketing
•Supports payment process across APJ and will require the individuals to be hands -on and technically competent to deep dive
into issues.
•Transitioned the Contra Payment process fromSingapore/ China to Bangalore
Process Manager – (Aug 2011 – 30th Apr 2013)
Highlights: Managing the Operations Delivery for EMEA Partner Data Collections and Compensation
Job Profile:
1. Managing a team of 42 people, responsible for validating the sales and inventory data submitted by the Channel Partners in
EM EA & further compution partner compensation
2. Ensuring smooth delivery of operations as per agreed SLA
3. Customer, Process and performance management
4. Lead Customer / organization aligned projects to add value to the business
5. Customer/ People satisfaction surveys
6. New Transitions
7. Audit Compliance
Key projects / Initiatives:
1. Led hiring initiative for entire Data Management & compensation cluster
2. Led the Career Development framework initiative for the organization which positively impacted employee career
aspiration and reduced top talent attrition
3. VoW planning & action planning implementation
4. Program managed Process effectiveness ( CORE) program for Post Sales & Data Management
5. Revamp of Rewards & Recognition framework for the cluster
6. Supported Domain Certification program
7. Program managed the overall process effectiveness program for the department that enabled the organization to save
revenue leakage of $27M
Achievements:
 Voice of Work force survey results consistently above 90%
 Customer survey results consistently above 95%
 0 Top Talent attrition for the last 4 years & lowest attrition of 10% for last 3 years
 Received VP Level appreciation for contribution towards various organizational initiatives
 Received Best manager awards for 3 Quarters
Asst Manager (Apr 2009– Jul 2010)
Highlights: Managed the Operations Delivery for APJ Data Collection, Profiling & Compensations.
Job Profile:
1. Managed a team of 30 people, responsible for validating the sales and inventory data submitted by the Channel Partners in
APJ and also timely and accurate communication of HP Products & pricing information to channel partner
2. Ensuring smooth delivery of operations as per agreed SLA
3. Customer, Process and performance management
4. Lead Customer / organization aligned projects to add value to the business
5. Customer/ People satisfaction surveys
6. New Transitions
7. Audit Compliance
Key projects / Initiatives:

3. Uday Nair
1. Led the Career Development framework initiative for the organization which positively impacted employee career
aspiration and reduced top talent attrition
2 Led various employee engagement initiatives.
3 VoW planning & action planning implementation
4 Participated in Worldwide Data quality management and improvement seminar in Costa Rica
Achievements:
 Voice of Work force survey results above 95%
 Customer survey results consistently above 95%
 0 Top Talent attrition
 Received Best Assistant manager awards
Sr. Business Analyst – (Aug 2008– Apr 2009)
Highlights: Sr Business Analyst (Subject Matter Expert APJ Data Collection and Quality)
Job Profile:
1. Dual Role of Subject Matter expert of APJ Data Quality operations and also SME for Data collections
2. Lead & participate in the customer aligned & transformation projects
3. Single point of contact to customers from team
4. Responsible for knowledge capture & sharing
5. SPOC for all BPT reporting
Key projects / Initiatives:
1. Led a Customer project to improve partner data quality for APJ region working with Bangalore and China team.
2. Led the Production planning & control initiative for the department and ensured effective utilization of resources
3. Implemented CPT – Cost Per Transaction model for department
4. Coordinated period SOW review & sign off process for all the processes
5. Provided training and deployment for data collection process in Dalian, China
Achievements:
 Awarded by APJ Region VP for Data quality improvement from 74% to 96%
Production Lead– (Apr 2007– July 2008)
Highlights: Production Lead APJ Data collections
Job Profile:
1. Service delivery as per the agreed SLA
2. Timely completion of new hire trainings& cross trainings
3. Effective knowledge capture & retention
4. Production planning & control
5. Lead the Transition and Migration of WW Nancy Pricing Operations
Achievements:
 Transitioned the Data collection process from Singapore to India
 Received Best PL Award
Sr. Process Associate – (Dec 2005– Apr 2005)
Highlights: Sr Process Associate ( APJ Data Collections, Pricing)
Job Profile:
1. Transaction processing as per the agreed TAT & Accuracy
2. One time certification
3. Training document updation

4. Uday Nair
Skill Sets
 Personal Skills
o Expertise in overall Post Sales Operations
o Expertise in Partner channel data and compensation
o Expertise in client management across regions ( APJ & EMEA)
o Trained in Employee hiring
o Trained and certified in executive presentation skills
o Trained and certificated in Soft skills : Coaching & mentoring, Negotiation, Conflict Management,
Customer management
 Computer Skills
MS-Office (Excel, Word, PowerPoint, Access, Outlook & Visio)
Previous Experience
PernodRicard India (Seagram India) - Dec 2003 – Dec 2005
One of the leading manufacturers and sellers of Whiskies & wines in India and a subsidiary company of Pernod
Ricard, France, World leaders in spirit industry.The company has a turnover of 800 Crores in India. Worked as a
Finance Executive reporting to the Senior Manager- Finance.
Job Profile:
1. Intercompany Transactions – Reconciliations with the other subsidiary companies and Third Party
Bottling Units on a per month Basis.
2. Treasury Management- Management of Cash Mangement accounts ( Citibank),
Co-ordinating with the banks for the smooth functioning of the Head office – Branch cash management.
3. MIS report prepartion regarding 35 active bank accounts used by the company for all branches in India.
4. Placing Fixed deposits with the banks according to the daily cash position of the account after negotiating
with the banks.
5. Interest Calculation for the Fixed Deposits placed by the company.
6. Advice the Third Party Bottling Units regarding their bank account status.
7. Making Fund transfers inorder to smooth functioning against excise duty payments.
8. Resposible for the TDS return filing of the company on an annual Basis.( From Apr 05 onwards on a
quarterly basis).
Previous Experience
TimexWatchesLtd( Oct 2001- Dec 2003 )
Worked as the Commercial Officer for North Region.
Handling independently the whole of Sales & branch accounting pertaining to North Branch.
Preparation of Debtors ananlysis together with aging and checking the payout sales ratio for all individual parties.
Job Includes monthly MIS reports preparation and day to day branch accounting

5. Uday Nair
Extra-Curricular Highlights
 Represented School and College in various cultural activities(Singing and Drama)
 Played Shuttle Badminton at District level
Personal Dossier
 Languages known: English, Hindi, Malayalam
 Personal Interests: Traveling, Listening to music
I hereby declare that all the information mentioned above is true to the best of my knowledge and belief.
Date: 1 Dec 2015
Place: Bangalore Uday Nair
Academia:
Qualification Institute / University Subjects Grade
Secondary Exams
(10th Standard)
KVR High School, Palghat, Kerala
Sciences, Social sciences,
Mathematics, English and
Vernacular Language
First
Higher Secondary
(12th Standard)
NSS College, Kerala(Calicut University) Commerce First
Bachelor of
Commerce
NSS College, Kerala(Calicut University) Commerce First