1. April Starbard
207 HawthorneAveLady Lake,FL 32159
352-617-8221
april111213@gmail.com
Summary
Dedicated customer service and sales professional. Consistently recognized for top sales within my department.Strong organizational,a ndmulti-
tasking skills.
Objectives
Seeking a fulfilling position that offersgrowth opportunities andallows me to utilize my customer experience skills and/or sales.
Education
High School and Science and Technology,Springfield, Massachusetts
High School Diploma , Graduated June2002
Holyoke Community College,Holyoke,Massachusetts
Nursing, Deferred
3.5 GPA
Lake Sumter State College,Leesburg , Florida
Liberal Arts, Deferred
3.8 GPA
Coursework in Microsoft Excel, Mathematics,Literature.
Employment History:
Properties of the Villages, February 4,2014-current
Pre-OwnedHomes ContractsProcessor
1000 LakeSumter Landing,The Villages, FL 32162
Assist real estateprofessionals with various paperwork duties: creating listing information for pre-ownedhomesfor sale within The Villages and
drafting contractsfor sales andpurchases within The Villages. Use of Microsoft Office, typing speed is 35-40 WPM,use of VLS Listing Program,
Use of Property Appraisers websites for Lake, Sumter,and Marion counties. Knowledge of office filing procedures, fax machine, copier, scanner,
and answering phone calls.
Waste Management, January 2010– December 2013
Inside Commercial Representative
2130 Tally Road, Leesburg, FL 34748
Provided exceptional service by greeting andresolving customer complaints andrequests for new services via phone, email, mail, fax in a timely,
friendly manner.Handled returnedmail. Fielded an averageof 80 customer service/sales calls per day. Recognized for top sales twice. Responsible
for training 1-2 new employees per year.
Waste Management,March 2008 – January2010
Customer Service Representative
2130 Tally Road Leesburg, FL 34748
Provided exceptional service by greeting andresolving customer complaints via telephone, email, mail, fax in a timely, friendly manner.Fielded an
averageof 100 customer service calls per day. Promotedto CSR II in June2009.Promotedto Inside CommercialRepresentative in January 2010.
C & S Wholsale Grocers, Inc, March 2004– September 2007
Customer Service Representative

2. 95 North Hatfield Rd, Hatfield, MA 01038
Provided exceptional service by greeting andresolving customer complaints andrequests for new orders via telephone in a timely,friendly
manner.Fielded an averageof 100 customer service calls per day.
Professional Skills
Microsoft Office Products, Internet Explorer, Salesforce.com
AS400 Database
Jade PhoneSystem
VLS System