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Grow your online business with
social media
Anna Morrish, founder of Quibble
July, 2023
business.connected: A free training programme to equip
small businesses with digital skills.
Session key takeaways:
1. Discover where and how social media should fit into your marketing
strategy
2. Understand how to best use paid ads within your social plan
3. Learn how to turn followers into paying customers
Quick introduction
Social media is easy
Social media is easy
Social media is easy
Social media is not easy
Social media is easy
Social media is not easy
Social media costs
time
Social media is easy
Social media is not easy
Social media costs
time
Time is
First…
First
Review all your current channels to ensure they’re optimised.
First
Review all your current channels to ensure they’re optimised.
1. Ensure all handles are consistent.
First
Review all your current channels to ensure they’re optimised.
1. Ensure all handles are consistent.
2. Ensure all profile images and header images are consistent and the
correct size.
First
Review all your current channels to ensure they’re optimised.
1. Ensure all handles are consistent.
2. Ensure all profile images and header images are consistent and the
correct size.
3. Update any bios to include relevant keywords and information.
First
Review all your current channels to ensure they’re optimised.
1. Ensure all handles are consistent.
2. Ensure all profile images and header images are consistent and the
correct size.
3. Update any bios to include relevant keywords and information.
4. Update your website link and/or set up a Linktree.
First
Review all your current channels to ensure they’re optimised.
1. Ensure all handles are consistent.
2. Ensure all profile images and header images are consistent and the
correct size.
3. Update any bios to include relevant keywords and information.
4. Update your website link and/or set up a Linktree.
5. Add a product feed and set up Facebook shopping.
First
Review all your current channels to ensure they’re optimised.
1. Ensure all handles are consistent.
2. Ensure all profile images and header images are consistent and the
correct size.
3. Update any bios to include relevant keywords and information.
4. Update your website link and/or set up a Linktree.
5. Add a product feed and set up Facebook shopping.
6. Set up all the necessary ad features.
Step 2
Make your channels easy to find.
Step 2
Make your channels easy to find.
1. Add links and buttons to your website.
Step 2
Make your channels easy to find.
1. Add links and buttons to your website.
2. Add links on all mailshots.
Step 2
Make your channels easy to find.
1. Add links and buttons to your website.
2. Add links on all mailshots.
3. Add links to your email footer.
Step 3
Get everyone on board.
Step 3
Get everyone on board.
1. Create a social media policy.
Step 3
Get everyone on board.
1. Create a social media policy.
2. Ask employees to update their profiles.
Step 3
Get everyone on board.
1. Create a social media policy.
2. Ask employees to update their profiles.
3. Ensure they’ve liked the pages and understand their input and
support will help.
Consider your demographic
Which platforms should you focus on?
Network Most Popular Age Demographic
Facebook 25 - 35
Instagram 25 - 34
Pinterest 18 – 34
YouTube 15 – 45
Twitter 25 – 34
Snapchat 13 – 34 years
TikTok 10 – 49 years
What are your goals?
• Increase your following
• Increase engagement
• More purchases
• More click-throughs
Use social media to amplify your
content
Use social media to amplify your
content
For every pound you spend on
content creation, they should
spend 4X MORE on content
amplification.
BuzzSumo analysed one million
blog posts to see how people
interacted with content online.
Use social media to amplify your
content
Paid ads Influencers
Content production
Use Canva to create content in
minutes for free.
Makes you look like a photoshop
pro!
Top tips for Facebook Ads
• Make sure the pixel is installed.
• Once this is installed, let Facebook
learn to optimise campaigns based
on what actions the user needs to
take.
• Consider setting up a lookalike
audience.
Top tips for Facebook Ads
Use other ads for inspiration.
Search for competitors or highly successful brands running ads
Use their ad copy and images as a starting point.
https://www.facebook.com/ads/library/
Essentially you want to create a fan base
Create a fan base
1. Find out what they want.
Create a fan base
1. Find out what they want.
2. Create and publish valuable, relevant content they’re actively searching for.
Create a fan base
1. Find out what they want.
2. Create and publish valuable, relevant content they’re actively searching for.
3. Develop a strong brand people want to be part of.
Create a fan base
1. Find out what they want.
2. Create and publish valuable, relevant content they’re actively searching for.
3. Develop a strong brand people want to be part of.
4. Ask for feedback and reviews.
Create a fan base
1. Find out what they want.
2. Create and publish valuable, relevant content they’re actively searching for.
3. Develop a strong brand people want to be part of.
4. Ask for feedback and reviews.
5. Provide excellent customer service.
Create a fan base
1. Find out what they want.
2. Create and publish valuable, relevant content they’re actively searching for.
3. Develop a strong brand people want to be part of.
4. Ask for feedback and reviews.
5. Provide excellent customer service.
6. Reward loyal customers.
Create a fan base
1. Find out what they want.
2. Create and publish valuable, relevant content they’re actively searching for.
3. Develop a strong brand people want to be part of.
4. Ask for feedback and reviews.
5. Provide excellent customer service.
6. Reward loyal customers.
7. Share your experiences and showcase your values.
Create a fan base
1. Find out what they want.
2. Create and publish valuable, relevant content they’re actively searching for.
3. Develop a strong brand people want to be part of.
4. Ask for feedback and reviews.
5. Provide excellent customer service.
6. Reward loyal customers.
7. Share your experiences and showcase your values.
8. Be consistent.
Any questions?
1. Get more insights at > Quibble.Digital
2. Connect with me on EN & LinkedIn > linkedin.com/in/annamorrish/

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Grow your online business with social media

  • 1. Grow your online business with social media Anna Morrish, founder of Quibble July, 2023 business.connected: A free training programme to equip small businesses with digital skills.
  • 2. Session key takeaways: 1. Discover where and how social media should fit into your marketing strategy 2. Understand how to best use paid ads within your social plan 3. Learn how to turn followers into paying customers
  • 4.
  • 7. Social media is easy Social media is not easy
  • 8. Social media is easy Social media is not easy Social media costs time
  • 9. Social media is easy Social media is not easy Social media costs time Time is
  • 11. First Review all your current channels to ensure they’re optimised.
  • 12. First Review all your current channels to ensure they’re optimised. 1. Ensure all handles are consistent.
  • 13. First Review all your current channels to ensure they’re optimised. 1. Ensure all handles are consistent. 2. Ensure all profile images and header images are consistent and the correct size.
  • 14. First Review all your current channels to ensure they’re optimised. 1. Ensure all handles are consistent. 2. Ensure all profile images and header images are consistent and the correct size. 3. Update any bios to include relevant keywords and information.
  • 15. First Review all your current channels to ensure they’re optimised. 1. Ensure all handles are consistent. 2. Ensure all profile images and header images are consistent and the correct size. 3. Update any bios to include relevant keywords and information. 4. Update your website link and/or set up a Linktree.
  • 16. First Review all your current channels to ensure they’re optimised. 1. Ensure all handles are consistent. 2. Ensure all profile images and header images are consistent and the correct size. 3. Update any bios to include relevant keywords and information. 4. Update your website link and/or set up a Linktree. 5. Add a product feed and set up Facebook shopping.
  • 17. First Review all your current channels to ensure they’re optimised. 1. Ensure all handles are consistent. 2. Ensure all profile images and header images are consistent and the correct size. 3. Update any bios to include relevant keywords and information. 4. Update your website link and/or set up a Linktree. 5. Add a product feed and set up Facebook shopping. 6. Set up all the necessary ad features.
  • 18. Step 2 Make your channels easy to find.
  • 19. Step 2 Make your channels easy to find. 1. Add links and buttons to your website.
  • 20. Step 2 Make your channels easy to find. 1. Add links and buttons to your website. 2. Add links on all mailshots.
  • 21. Step 2 Make your channels easy to find. 1. Add links and buttons to your website. 2. Add links on all mailshots. 3. Add links to your email footer.
  • 22. Step 3 Get everyone on board.
  • 23. Step 3 Get everyone on board. 1. Create a social media policy.
  • 24. Step 3 Get everyone on board. 1. Create a social media policy. 2. Ask employees to update their profiles.
  • 25. Step 3 Get everyone on board. 1. Create a social media policy. 2. Ask employees to update their profiles. 3. Ensure they’ve liked the pages and understand their input and support will help.
  • 26.
  • 27.
  • 29. Which platforms should you focus on? Network Most Popular Age Demographic Facebook 25 - 35 Instagram 25 - 34 Pinterest 18 – 34 YouTube 15 – 45 Twitter 25 – 34 Snapchat 13 – 34 years TikTok 10 – 49 years
  • 30. What are your goals? • Increase your following • Increase engagement • More purchases • More click-throughs
  • 31. Use social media to amplify your content
  • 32. Use social media to amplify your content For every pound you spend on content creation, they should spend 4X MORE on content amplification. BuzzSumo analysed one million blog posts to see how people interacted with content online.
  • 33. Use social media to amplify your content Paid ads Influencers
  • 34. Content production Use Canva to create content in minutes for free. Makes you look like a photoshop pro!
  • 35. Top tips for Facebook Ads • Make sure the pixel is installed. • Once this is installed, let Facebook learn to optimise campaigns based on what actions the user needs to take. • Consider setting up a lookalike audience.
  • 36. Top tips for Facebook Ads Use other ads for inspiration. Search for competitors or highly successful brands running ads Use their ad copy and images as a starting point. https://www.facebook.com/ads/library/
  • 37.
  • 38. Essentially you want to create a fan base
  • 39. Create a fan base 1. Find out what they want.
  • 40. Create a fan base 1. Find out what they want. 2. Create and publish valuable, relevant content they’re actively searching for.
  • 41. Create a fan base 1. Find out what they want. 2. Create and publish valuable, relevant content they’re actively searching for. 3. Develop a strong brand people want to be part of.
  • 42. Create a fan base 1. Find out what they want. 2. Create and publish valuable, relevant content they’re actively searching for. 3. Develop a strong brand people want to be part of. 4. Ask for feedback and reviews.
  • 43. Create a fan base 1. Find out what they want. 2. Create and publish valuable, relevant content they’re actively searching for. 3. Develop a strong brand people want to be part of. 4. Ask for feedback and reviews. 5. Provide excellent customer service.
  • 44. Create a fan base 1. Find out what they want. 2. Create and publish valuable, relevant content they’re actively searching for. 3. Develop a strong brand people want to be part of. 4. Ask for feedback and reviews. 5. Provide excellent customer service. 6. Reward loyal customers.
  • 45. Create a fan base 1. Find out what they want. 2. Create and publish valuable, relevant content they’re actively searching for. 3. Develop a strong brand people want to be part of. 4. Ask for feedback and reviews. 5. Provide excellent customer service. 6. Reward loyal customers. 7. Share your experiences and showcase your values.
  • 46. Create a fan base 1. Find out what they want. 2. Create and publish valuable, relevant content they’re actively searching for. 3. Develop a strong brand people want to be part of. 4. Ask for feedback and reviews. 5. Provide excellent customer service. 6. Reward loyal customers. 7. Share your experiences and showcase your values. 8. Be consistent.
  • 47. Any questions? 1. Get more insights at > Quibble.Digital 2. Connect with me on EN & LinkedIn > linkedin.com/in/annamorrish/

Editor's Notes

  1. It takes an omnichannel marketing strategy to provide a seamless user experience across all channels relevant to the buyer's journey, including: Social media Email Blogs News articles & industry publications Company website Events Push notifications Reviews & testimonials In 2023, an estimated 4.9 billion people use social media across the world > this number is expected to jump to approximately 5.85 billion users by 2027
  2. People think social media is easy.
  3. Common misconception that social media is easy. Anyone can do it… but not everyone can do I well. Also, agencies wouldn’t exist if this were the case.
  4. Encourage all staff, colleagues, family and friends to engage with your content. According to research, more people trust a regular employee (54%) or technical expert (68%) than a CEO (47%). As a result, when sharing company content, they create a higher degree of brand trust.
  5. But, there needs to be a strategy
  6. But, there needs to be a strategy Where does social media fit? Including using social media to showcase your values and business personality.
  7. Before we can start posting…. Consider the age demographic of your users.
  8. LinkedIn – 25-34 Pinterest - large majority of them (61.9%) are aged 18 to 34 – used as a search engine. TikTok (10-19 – biggest group) – used as a search engine. The most used social media platform in the world is Facebook, with 2.9 million monthly active users across the world Facebook’s reign continues into 2023, but it doesn’t stand alone. YouTube is hot on its heels, clocking in with 2.5 million monthly active users. TikTok generated $350 million in revenue in Q4 of 2022 TikTok made headlines in Q4 2022, generating $350 million in revenue, easily outperforming—to the tune of $205 million—Facebook, Instagram, Twitter and Snapchat combined. The average user now spreads their digital footprint across a staggering six to seven platforms every month—highlighting the need for a multi-platform approach to social media marketing.
  9. Then ensure you have scheduling for organic set up.
  10. Which includes using relevant hashtags – which act as channels people follow and tap into.
  11. The results: 50% received less than eight social shares in total 75% received less than 39 social shares in total 75% received ZERO referring domain links You can do this organically or with ads too.
  12. You can amplify through your organic channels, but give your content, product launches and more through ads. Maybe a downloadable guide. Half of Millennials trust influencers’ product recommendations
  13. Use it to repurpose content. Use it for organic or ad content. Videos and images. Also encourage user content – content your followers can create and share with you. The most engaging type of content on social media is short-form videos
  14. Lookalike audiences are one of the highest converting strategies Make sure the pixel has been running for a few months. Create an audience based on their recent visitors. They can also upload their own customer data to platforms to create lookalike audiences from them REMARKETING!!!
  15. Lead forms also work very well – don’t disturb their experience. The average CTR of ads across social media was 1.21% in 2022 90% of users follow at least one brand on social media 76% of social media users have purchased something they saw on social media
  16. People then begin to feel invested They’ll champion you and your brand. Remember people also use social to search
  17. People then begin to feel invested Remember people also use social to search
  18. Engage with everyone!
  19. People then begin to feel invested Remember people also use social to search