1. Amy Carter
Privateacarter@gmail.com
260-705-1525
Professional Profile Customerservice specialistwith25years of experience inhelpingthe campuscommunity
withordering,configuring,receiving/inventoryanddeliveryof computers,smartphones,
tablets,printers. Coordinate office moves,furniture installationandphone /network
activations.Dedicatedtobuildingapositive customerexperience.
Work History Sept 2015 to July 2016
AssistantManager CraftBeer Specialist
Belmont Beverage
Nov 2012-Aug 21 2015
Desktop InstallsCoordinator and Supervisor
ITS Indiana PurdueUniversity Fort Wayne
March 2015 St Patrick’s Day Week
Volunteered week of St. Patrick’s Day event - server/ticket sales
Deer Park Irish Pub Fort Wayne
Mar 2005-Nov2012
Desktop InstallsCoordinator
ITS Indiana PurdueUniversity Fort Wayne
Feb 1996-Mar 2005
Help desk Operator
ITS Indiana PurdueUniversity Fort Wayne
Feb 1990-Feb 1996
Data Center Operator
ITS Indiana PurdueUniversity Fort Wayne
1986-Feb 1990
Underwriting data entry/job processing
Data Center Medical Protective Fort Wayne
Duties /Skills ● Supervise2 full time employees and 2 student workers
● Negotiated with campus community and outsidevendors to coordinatenew office installsand
moves.
● Confirmed office layouts prior to changes to ensure proper data,phone, power, ergonomics
and safety.
● Coordinatephone and network activations for new officeinstalls/ moves with vendors.
● Specify and generate purchasingquotes for computers, laptops,printers,smartphones and
tablets
● Inventory products upon arrival and scheduleinstallation / delivery to user.
● Work with purchasingand vendors to handledamaged / defective / incorrectdeliveries.
● Track all orders,configuration and delivery information in thecentral helpdesk system.
● Ensure servicelevel agreements for machinedelivery and installation arebeingmet.
● Direct team with pickup,delivery and installation of officeequipment.
● Perform follow-up with user after work performed to ensure user is happy.
● Configure all campus mobiledevices and register with mobile device management system.
Technical Experience Windows,Apple products,Android,MicrosoftOffice 365,Heat HelpDeskCertified,Ariba
Purchasing/Shipping/Receiving/Inventory,FileWaveMulti PlatformManagement,Novell
Vibe,Kronos, IndianaLiquorandTobaccoservinglicense studyingforcicerone certification