This document provides a summary of Annmarie Williams' contact information, qualifications, and work experience as a customer service professional with over 17 years of experience in financial services and healthcare. She has strong communication, customer service, and multitasking skills.
1. Annmarie Williams
5620 Carisbrooke Lane
Portsmouth, VA 23703
757-376-1010
annmariewilliams956@gmail.com
SUMMARY
A strong customer loyalty call center professional with over 17 years of financial services and health care experience.
KEY QUALIFICATIONS
Possesses strong written and oral communication skills
Strong customer relation skills
Consistent high quality performance across a diverse customer base
Multitasking capabilities with self-discipline
Strong attention to details
EXPERIENCE
Stewart Lending Services, Chesapeake VA 2014 - 2016
Senior Mortgage Collector
Performed accounting functions between external and internal customers with routine collection calling processes.
● Resolved billing inquiries and negotiate payment arrangements to cure delinquencies.
● Contacted delinquent, charged off or high-risk clients with an opportunity to provide alternative payment options and/or
methods of resolution with Bank of America mortgage loans.
● Updated call logs, monitoring subsequent payments or forwarding client account information to Collections Supervisor at
120 days for further review
Bank of America Norfolk, VA 1997 - 2014
Customer Service Professional
Resolved inbound customer inquiries involving credit card accounts in a call center environment with a global clientele.
Aided in credit card account questions, billing transactions approvals, account maintenance.
Assisted customers with credit card line increase and decrease inquires as well as overall account education.
Effectively collaborated with customers regarding a varied line of credit card promotions and balance acquisitions.
Executed client credit disputes leveraging the credit association’s regulations.
Exceeded company quality standards year over year.
Interim Team Lead
Provided coaching and development to newly hired associates via audio/visual observations while executing customer relations to
potential and experienced clients in a call center environment.
Provided verbal and written feedback reports for 17 professionals to Team Supervisor.
Dr. Frank S. Folk, Brooklyn, NY 1995 - 1997
Administrative Assistant
Provided administrative support by tracking and keeping records of insurance billing, processing of payments received/outstanding
with other duties, including but not limited to:
● Tasked to review and verify insurance information provided by patients and external clients, as well as collecting and
processing payments to settle outstanding invoices.
● Reviewed and confirmed correct billing codes being applied for each case scenario
● Collaborated with Insurance Claim agents and the Doctor to ensure timely processing of necessary documents needed to
complete invoices
● Relied upon to copy and send medical records as requested by Lawyers and Insurance companies for court purposes in ‘No
Fault’ and other related car accidents
2. ● Assisted in updating medical chart records per Doctor’s instructions and colleagues
● Assisted in busy traffic of patient check in, scheduling new appointments, and answering phones.
● Assisted in organizing blood and urine samples for Lab pickup
● Assisted in cleaning rooms to prepare for the Doctor and patients
Rosenman & Colin, New York, NY 1988 – 1992
Mail Room Clerk:
Responsible for the handling of outgoing mails in a timely manner via various delivery services such UPS, Federal Express, and
USPS
● Utilized monetary logs for accounting of payments received for shipped/mailed items
● Assisted with sorting and delivery of documents as needed by Esquires and/or Paralegals
EDUCATION
● General Equivalency Diploma, Brooklyn, NY 1988
● Attended Prospect Heights High School to grade 10 Brooklyn, NY
REFERENCES
Upon request
