1. ANGEL ARACENA
281 A COOPER ST.BROOKLYN, NY. 11237
347-885-5349
angel_aracena@msn.com
Objective Seeking a fulfilling position in the field of Information Technology and support
of all IT Needs that offers growth opportunities and allows me to utilize my
leadership skills and experience
Work Experience
DSNY
Computer Technician August 2015 – Present
• Managed and increased the effectiveness and efficiency of Support Services in the Information
Technology (IT), through improvements to each function as well as coordination and
communication between support and business functions.
• Played a significant role in long-term planning, including an initiative geared toward operational
excellence.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and
statistically monitoring Desktop operations.
• Management of agency budget in coordination with the Executive Director.
• Invoicing to funding sources,including calculation of completed units of service

Tincati USA INC.
Operations Manager February 2013 May 2014
 Improved the operations of systems that provide operational, analytical and managerial support
functions, as well as IT resources. Processes and policies in support of organizations mission --
specifically, supported better management reporting, information flow and management, business
process and organizational planning.
 Install, configure, test,maintain, monitor, and Troubleshoot end-user work station and related
hardware and software in order to deliver required desktop service levels.
 Managed and increased the effectiveness and efficiency of Support Services in the Information
Technology (IT), through improvements to each function as well as coordination and
communication between support and business functions.

2.  Played a significant role in long-term planning, including an initiative geared toward operational
excellence.
 Assist in preparing, maintaining, and upholding procedures for logging, reporting, and
statistically monitoring Desktop operations.
 Management of agency budget in coordination with the Executive Director.
 Invoicing to funding sources, including calculation of completed units of service.
 Payroll management, including tabulation of accrued employee benefits.
 Disbursement of checks for agency expenses.
 Regular meetings with Executive around fiscal planning.
 Supervised and coached office manager on a weekly basis.
Dolce & Gabbana 825 Madison Avenue
Shipping and Receiving Supervisor March 2012 to 2013
 Examined merchandise to ensure that it is correctly priced and displayed and that it functions as
advertised.
 Provided customer service by greeting and assisting customers, and responding to customer
inquiries and complaints.
 Performed work activities of subordinates, such as cleaning and organizing shelves and displays
and selling merchandise.
 Managed and coordinated with all operational activities of the store.
 Prepared project tracking reports as per the requirement of the organization in a timely manner.
 Performed other essential tasks under the instructions of Retail Operation Manager.
 Ensured the execution of all merchandise orders and maintains accurate records for bookkeeping
purposes.
Gucci 725 Fifth Avenue
Computer Associate March 2008 to March 2012
 Collaborate with LAN Technician /Network administrator to ensure efficient operation of the
company’s desktop computing environment.
 Ensure that physical desktop connections were in proper order.
 Prepare tests and applications for monitoring desktop performance, and then provided
performance statistics and report.
 Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users
and recommended and implemented corrective solutions, including offsite repair for remote
users as needed.
 Motivated, organized and encouraged teamwork within the workforce to ensure set productivity
targets were met.
 Performed administrative duties.

3.  Monitored the performance and progress of staff.
Tod’s 625 Madison Avenue
Shipping and Receiving Supervisor October 2001 to February 2008
 Tracked and replenished merchandise found in warehouses and perform daily stock rotation
between stores.
 Organized and monitored inventory levels to maximize efficiency
 Scheduled employee shifts as well as organize the shipment and reception of products
 Traced history of items to determine reasons for discrepancies between inventory and stock-
control records and recommends remedial actions to resolve discrepancies
 Trained employees to use the UPS system
US. Army
Logistic,Rank: Sergeant March 2000 to December 2008
 Established and maintained stock records and other documents such as inventory, material
control, accounting and supply reports.
 Reviewed and verified quantities received against bills of contracts, purchase requests and
shipping documents.
 Simplified and standardized the collection and use of maintenance data.
 Raised the quality and accuracy of performance, cost and parts data through improved
maintenance management.
 Movement, storage and maintenance of ammunition
 Received numerous decorations, medals and badges such as the National Defence Service medal
and Global War On Terrorism medal
 In charged of 100 soldiers in Operation Iraqi Freedom in the area of logistics.
Education
2013-Present LaGauardia Community College
Computer Science BA
2000-2002 BMCC New York, NY
Computer Programming
2000-2001 Logistic Specialist

4. Fort Lee, VA Quarter Master School (Military)
Fluent in Spanish
References Available Upon Request