1. Arabia Daniels
2263 Hampstead Drive
Columbus,Ohio 43229
(614)603­6739
Arabiadaniels@Gmail.com
CAREER SUMMARY
Experienced Internal Recovery Unit Specialist with experience in training,phone
operator,collecting,customer service. Strong communication skills with effective verbal and writing
communication with both external and internal customers. Viewed as a highly motivated team
player,positive and effective associate. Advanced in Microsoft Word,Excel,PowerPoint, Access,and
Outlook.
Consumer Banking Consumer Services
Banking Collection
Problem Resolution Project Management
EXPERIENCE
ALLIANCE DATA​ (WESTERVILL, OHIO)
Recovery Specialist​ (January 2016­ Present)
Review charged off and open co­brand account records to determine which customers must be
contacted for collection of past due payments. Maintain a self managed schedule in addition 21 manual
dial out per hour. While maintaining over 1000 voice messages a month.
● Use multiple lawful collection techniques such as proper queue strategy for a timely,
effective,and a way to maximize collecting funds for monthly bonus intact.
● Achieve objectives including skip trace skills tactics such as finding valid numbers on useful
sites 411, Melissa search, and CBC Antabuse utilize chain of command.
● Recognize different co brand account situations and used appropriate collection techniques.
With, bankruptcy, Consumer Credit Counseling,deceased,legal,fraud,commercial, and billing
Disputes.
● Complies with collection policies, various state, federal laws, rules and regulations the
FDCPA puts in place for consumer protection.
● Verify accuracy of accounts. Maintain customer database updating demographic information
and documents.
DISH NET WORK​(HILLARD,OHIO)
Customer Service and Technical support​ (March 2015­January 2016)
Maintain great customer service,high energy,and empathy to customer. Welcome new customers to
dish and welcome them with alter ways to help the enjoy there television services. And proven old
customers from leaving the company by assisting them with their problems that they may have.
● Assist customers technical issues with their television and set up complications
● Assist with scheduling technical appointment so someone can come out to the home
● Prevent from cancellations by the escalating the situation by making company offers
● Answering multiple calls and connecting with other companies to assist customers with their
questions
● Assist with partnering with other companies
● Maintain great performance for monthly bonuses
● Handle over 200 or more maintain sales exceed sales expectations
● Help customers understand their accounts and how the bill is constructed

2.
U­HAUL STORAGE FACILITIES​(WORTHINGTION GALENA,OHIO)
Storage Customer Service Representative​(March 2015­July 2016)
Maintain a good valid drive license and maintain a good driving record. Ability to maintain good
housekeeping practices in the work area and comply with all safety rules and procedures.
● Schedule appointments over the phone also in person.
● Park and drive moving trucks also, moving vans and cars.
● Do Level inspection to make sure all cars and trucks are up to care.
● Clean rental equipment
● Dispense Propane
● Maintain the facility and lot in a clean condition.
● Serve customers in person and over the telephone.
● Use computers to prepare rental contracts for storage or truck rentals.
Storage Facility Housekeeper​(March 2015­July2016)
Responsible for cleaning storage units,hallways,restrooms,elevator and other areas of the facility.
● Will sweep, vacuum and mop. Empty cans and remove trash to designated trash bins.
● Responsible for maintaining/stocking cleaning supply such as inventory records and request
new supplies as needed.
JPMORGAN CHASE​(COLUMBUS,OHIO)
Internal Recovery Specialist ​(Febuary 2014­ Febuary 2015)
Create and deliver the right solutions to customers to resolve delinquent accounts on outbound calls,
that can directly impacting the risk of loss to the bank.
● Problem solving and resolving debts owed to the bank, helping customers resolve their
questions and concerns.
● Take ownership of each customer while empathizing and prioritizing customers needs and
receiving awards for excellent services.
● Advancing relationships between the banks and customer, by resolving conflict and manage
customers expansion by determining customers needs and providing appropriate solutions.
● Decision making researching and resolving customer issues,critical thinking and have the
ability to make independent judgment with accuracy and paying close attention to details.
● Strong negotiation skills customizing every call to make it different from the last achieving
bounce four consecutive times and meeting or excelling monthly quality.
● Training new employee how to do multiple jobs in the collection field with using computer
technology such as Main Frame, Financial Service Database, Connect desk, and Recover one.
DISCOVER FINANCIAL SERVICES​(NEW ALBANY,OHIO)
Credit Card Analyst​ (September 2012­ February 2014)
Resolve delinquent accounts from 30­180+ days past due. Help prevent credit damage to credit scores.
● Collecting on overdue accounts using negotiating skills to help pay off delinquent credit
accounts by removing fees or with payment programs.
● Using better judgment both the bank and the customer. Maintain accounts and tracking
information to work accounts on a daily basis. Take 1,000+ calls a day on a auto dialer.
● Provide programs and work with agencies that can help with Annual percentage rates.
● Call monitoring, offering coaching when needed and applying new changes at a responsible
speed.
● Following compliance and company policy changes by asking questions and maintain
employee of the month two times in a row for the month of April 2013 and June 2013 in
charge off accounts.
Quality Analyst​ (April 2013­January 2014)

3. Evaluate telephone complete calls, customers requesting assist, and call monitoring for delinquent
accounts.
● Keeping compliant by staying up to date on laws and procedures, changes and learning new
terms and policies at a rapid speed.
● Research and grade recorded calls as pass or fail calls to implement Quality Expectation
guidelines.
SAMS CLUB​ (CLOUMBUS,OHIO)
Member Service/Schedule Analyst​(July 2011­June 2012)
Making weekly work schedules for the front­end employees and member service desk staff. Working
in sales and selling memberships to join the club.
● Make competitive games as well as sale and market the company's member services to
corporations for employees all over the city. Top sales repetitive my second month with the
company more than 10+ memberships sold to small business and personal memberships on a
daily bases.
● Enter data,processing personal information, system item look up to assist members in
hundreds of location.
● Filling online and offline orders
● Scheduling breaks,lunch, and shifts for member service staffs.
KROGER CORPORATION​(COLUMBUS,OHIO)
Customer service​(June 2007­ October 2014)
Providing the supervisor customer service to make the all customers feel welcome and want to
return.
● Working with customers by filling out money orders, check cashing, submitting bill payments
to thousands of merchants around the world, western union international sending including,
ticketmaster, organizing and filing documents closing and opening the grocery store.
● Floor supervisor making sure breaks were on time and making sure all customers can be
helped with no problems.
● Multiple department services helping in Produce,Bakery,Floral ,Cashier,Gas Station and Stock
in a,high energy, fast paced environment, keeping up on the Federal safety guidelines for a
better service to provide customers.
EDUCATION
COLUMBUS STATE COMMUNITY COLLEGE​(COLUMBUS,OHIO)(2010­Percent)
Early Child Hood Development (Sophomore)
Business and Financial Management (Undergraduate)
NORTHLAND HIGH SCHOOL​(COLUMBUS,OHIO)(2006­2010)
High School Diploma
NORTHWEST CAREER CENTER​(COLUMBUS,OHIO)(2008­2009)
Animal Management Technician(Certified)
FORT HAYES CAREER CENTER​(COLUMBUS,OHIO)(2009­2010)
Nursing And Medical