1. Andrew Smith
(541.206.8316) | andysmithor@gmail.com
Computer Network Technician | Tier 1 Computer Support Specialist
OBJECTIVE
To secure a challenging and rewarding position that complements my technical skills, polished
interpersonal skills and desire for a fulfilling and dynamic work environment.
SKILLS
Operating Systems Software/Languages Interpersonal
 Windows
 Linux/Unix
 Mac OSX
 Android
 iOS
 MS Office 2013:
Word/Excel/Power
Point/Access
 Libre Office
 Python
 Emotional Intelligence
 Excellent Written and
Verbal Skills
 Team Building
 Teaching/Training
 Conflict Resolution
EDUCATION:
Lane Community College, President’s List Eugene, OR
Associate of Applied Science, Computer Network Operations Expected Graduation, June 2016
Windows Server 2008R2/2012 Certified
Relevant Coursework
 Problem-solving with Computers
 Operating Systems: Managing Windows
 Introduction to Unix/Linux
 Windows Server Administration
 Networking Fundamentals
 End User Support
 Database Management
 Wireless Networking
 LAN Management
 Technical Writing
 Python
 Network Security
WORK EXPERIENCE:
Lane Council of Governments Eugene, OR
Information Services Intern 2015-Present
 Help Desk Services
 End User Support
 Basic LAN Management
 Securely Processed Salvage Machines
 Mobile Device Support
 Utilized Ticketing System
 Hardware/Software Installation
 Hardware/Software Troubleshooting
 Windows Server
Migration/Configuration
Page | 1

2. Andrew Smith
(541.206.8316) | andysmithor@gmail.com
Computer Network Technician | Tier 1 Computer Support Specialist
Dick’s Sporting Goods Eugene, OR
Managing PGA Professional 2010-2014
 Managed and directed all sales of golf hard
goods, soft goods and golf services.
 Managed and trained departmental staff.
 Provided exceptional customer service.
 Implemented extensive corporate policy.
 Executed thorough inventory controls.
 Basic VoIP and IT troubleshooting.
 Designed and implemented programs to
build business.
 Built relationships within community to
drive business.
 Data mining and data analysis.
 Earned customer trust and respect through
extensive product knowledge
and communication.
 Provided clear and in depth communication
to store level and executive level
management.
Umpqua Golf Resort Sutherlin, OR
General Manager, Head PGA Professional 2007-2010
 Managed and directed all golf services
and operations.
 Coordinated with subdivision developer
regarding flow of play, golf course
modifications/improvements and
frequent problem solving.
 Maintained membership and player
database.
 Installed and maintained small office
network.
 Managed windows server and
workstations.
 Managed wireless network.
 Maintained close working relationship
with the Ownership and Superintendent.
 Managed and directed necessary
systems to safeguard inventories.
 Established sales goals and forecasts for
all golf programs and services and
monitored and analyzed subsequent
reporting.
 Managed and directed all accounting,
inventories, banking, audit procedures,
cash flow, and established controls to
safeguard funds and assets.
 Recruited, hired, trained, and supervised
all staff, including: Superintendent, RV
Park Manager and Golf Services
Employees.
Additional work history available upon request.
SPECIAL INTEREST(s)
 Family, golf, fishing, technology, guitar, fitness and teaching.
 Class A Member in the Professional Golfers Association of America(2006-2015).
 Citizen Lifesaving Award Recipient, City of Sutherlin.
 Volunteer: Thurston Elementary School, Springfield, OR.
References available upon request.
Page | 2