1. Allycia Mathis
6810 Central Avenue Apt.101, Capitol Heights, Maryland 20743,
301-814-3196, allyciaallycia@gmail.com
Skills
 Software: Microsoft Office Suite 2010 (Access,Excel,PowerPoint, Word); Microsoft Windows Operating
Systems Windows 7 and 8; Norton Ghost; installing drivers; basic HTML, blogs, and wikis; basic understanding
of database and SQL
 Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops;
Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps
 Networking:Networking experience (running cables, troubleshooting connections, activating ports, basic router
configuration, switches, Wi-Fi router)
 Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone,
and in person)
 Certification(s):Working towards CompTIA A+, Network+, and Security+ certifications
Experience
Washington Gas & Light Co. Springfield, VA
Desktop Support Intern January 2015- Present
 Respond to over 20 tickets daily, for user concerns such as password resets and virus scans
 Use System Center Configuration Manager to make bootable universal serial bus drives
 Reimage laptops, desktops, and tablets using Norton Ghost
 Setup workstations for new employees
Food Lion Laurel, MD
Health, Beauty & Cosmetics Merchandiser August 2013 – December 2014
 Assisted over 20 people daily with finding items all around the store, providing excellent customer service to each
customer
 Unloaded more than 2 health, beauty and cosmetics trucks per week, which resulted in timely inventory stocking
 Prepared and tracked purchased orders, and invoices
Education
Year Up / Northern Virginia Community College Arlington, VA
Information Technology Training September 2014 – Present
 Enrolled in a leading national career development program with 250 corporate partners graduating 1,500 students
annually across ten cities; the one-year program includes college-level coursework, career training, and a six
month corporate internship
 Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT
help desk, and business operations
 Earned 18 college credits in Information Technology and English in partnership with Northern Virginia
Community College; mastered coursework in computer networking, computer troubleshooting and repair,
business writing, professional skills, personal finance, customer service, and critical thinking; completed Cisco IT
Essentials course material via Year Up,a Cisco Networking Academy
Volunteer and Leadership Experience
Central Maryland Regional Transit Laurel, MD
Customer Service Representative Volunteer December 2013 – May 2014
 Answered over 50 calls daily regarding bus schedule arrival times, helping customers plan their day accordingly
 Completed manager projects such as defining the project and aligning them to business goals
 Helped employees create GIS databases of transit stops, routes, and schedules