1. 9228 N 53rd
Avenue
Glendale, AZ 85302
Phone: Cell: (619) 980-8400
E-mail ahertager@yahoo.com
Annette Hertager-Williams
Aerotek Staffing Agency
1860 N 95th Lane, Suite 135, Phoenix, AZ 85037
Assignment: Conifer Health Solutions
Contact Person: Tamika Simmons 602-824-3881
File Clerk
April 2015 to Present
Organized 5 sets of files in numeric order. Put files going to storage in boxes and
documented all boxes. Made room for overcrowding of files by expanding into additional
space. Stamped name of department on envelopes for mailing. Placed labels on folders
ready to be filed. Folded letters to be mailed out into window envelopes. Scanned
incoming mail into the data base.
RemX Specialty Staffing
15458 N 28th Ave, Phoenix, AZ 85053
Assignment: ECS-Chart Retrieval Services
Contact Person: Courtney Doudna 623-207-5631
Call Center Attendant
July 2014 to March 2015
Make outbound calls to physician offices across the United States to verify address, fax,
all providers, and person to contact. To request medical records, attestations, and Hedis.
Scheduled technician to go out and copy records on site.
MOUNT MEDERI MEDICINE
8404 E. Shea Blvd, Suite 105, Scottsdale, AZ 85260
Contact person: Glenda Gilkey (480) 905-0000
Receptionist/Medical Biller-Coder
January 2014 to June 2014 Salary $12.00 per hour Hrs: 8:00a – 4:00p M-Th
Assist on answering phones for the medical clinic, take and distribute messages for the
office staff. Greet patients and check to see if they might have a copay. Input new patient
information into the Medisoft system. Rename electronic fax system and organize them
into the doctor’s data base. Process and code per ICD-9 and CPT requirements medical
claims and for physicians both Hospital and private practice. Open incoming mail. Scan
incoming documents for both inside and outside clinic’s into different data bases.
Research medical claim denials and resubmit for payment.
MORNING STAR LUTHERAN CHURCH
12821 Ha Hana Road, Lakeside, Ca 92040

2. Contact Person: Charlotte or Richard Collingwood (619) 443-6032
Church Secretary
January 2012 to August 2013 Salary $10.00 per hour Hours: 8:30a – 11:30a
Receive incoming phone calls, e-mails, answer questions and provide information
whenever possible, open and sort mail. I prepare weekly bulletin for Sunday worship &
special services. Maintain schedule for special services. Proof read and type materials
generated by the pastor. Maintain all bulletin boards, member’s mailboxes, information
table, and office files. Keep all databases up-to-date, church directory and Parish Book.
SALVATION ARMY SENIOR NUTRITION PROGRAM
9841 Vine Street, Lakeside, Ca 92040
Contact Person: Laurie Jones (619) 443-2494
E-mail: laurie.jones@usw.salvationarmy.org
Volunteer
October 2010 to August 2013 Salary: 0 Hours: 11:00a – 2:00p
Check patrons in, fold utensils up in napkins, serve food trays to patrons, assist with
putting food on trays, help with doing dishes, and assist in other areas as needed.
APPLE ONE EMPLOYMENT SERVICES
8590 Rio San Diego Drive, Suite 109, San Diego, Ca 92108
Contact Person: Maggie Ryan (619) 542-0016
Assignment: Elite Show Services
Audience Attendant
January 2007 to February 2007 Salary: $11.00 per hour Hours: Varied
I backed up the ticket scanners making sure that patrons did not bring in cans, bottles etc.
into the stadium. I assisted the patrons in locating their seats.
PACIFIC MONARCH RESORTS
4560 Alvarado Canyon Road, Suite 1A, San Diego, Ca 92120
Contact Person: Rose (619) 516-4276
Appointment Setter
January 2007 to January 2007 Salary: $8.00 per hour Hours: 4 per day
Made outbound calls to people who had filled out a contest form either on the Internet or
in a nearby shopping mall. I was to let them know that they had won a prize and to make
sure that certain qualification were met for a 90-minute seminar on a resort vacation
package.
ARTHUR HERTAGER
8661 Winter Gardens Blvd #89, Lakeside, CA 92040
Contact Person: Stephanie Aguilar (562) 631-3780
Caregiver
November 2006 to August 2013 Salary: 0 Hours: 24/7

3. Made doctor appointments, drove him around town, fixed his lunch and dinner, cleaned
house, and did laundry. Kept his medication current and ordered medication via internet
through the Veterans Administration. Took his blood pressure every other day, did first
aid as needed. Wrote checks out as needed to pay bills.
MANPOWER TEMPORARY EMPLOYMENT SERVICES
2800 W. March Lane, Suite 430, Stockton, Ca 95219
Contact Person: Carol Campbell (209) 952-0276
Assignment: GSA Global Supply (Document Control)
Sharpes Army Depot, 700 E. Roth Road, Bldg 330, Room 202A, French Camp, Ca
95231
Supervisor: Saundra Stinnett (209) 547-8660
PHACIL, INC.
580 California Street, Suite 1600, San Francisco, Ca 94104
Contact Person: Leonard Chartraw (209) 547-8656
Assignment: GSA Global Supply (Document Control)
Sharpes Army Depot, 700 E. Roth Road, Bldg 330, Room 202A, French Camp, Ca
95231
Supply Clerk – Technician
March 2001 to August 2006 Salary: $27000 per year Hours: 40 per week
Process receipts for inbound freight by extracting data from receiving tickets. Verify data
after freight has been placed in a permanent location. Establish and maintain a file for
each purchase order assign to me.
Complete all work assignments. Establish daily work schedule according to workload and
assignments; follow the established office procedure, regulations and instruction manuals
in all daily activities.
Analyze all supporting documents freight bills, packing lists, purchase orders, receiving
tickets and documents for accuracy of information as to the compliance with Federal
Standards and Procurement to finalize the receipt processing.
Assist Item Managers, Administrating Contracting Officers, Vendors, Carriers and other
agency employees in the resolution of discrepancies or problems concerning receipts.
Research and analyze documents with purchase orders to determine cause of
discrepancies when provided a proof of delivery of material. Request due-ins to be
reopened and price correction from Item Manager to process the receipt.
Obtain information from the computer system, which requires an understanding of the
NAF, Stork, Stock Status, CAF, DADAAC, VISS (National Customer Service Center
Data Bank) and the Internet.
Verify information from freight against purchase orders, getting correct locations of
material and verifying the quantity ordered is correct quantity received. Initiate

4. confirmation of information or recount material from Inventory of there is a discrepancy.
Prepare a Transportation Discrepancy Report (OS&D) Overage, Shortage & Damaged
for all material over $60.00. Distribute to all necessary government agencies including
the common carrier.
Use a Transportation Service Order or Government Bill of Lading on material being
received from a government agency for transportation charges. Calculate charges for each
purchase order involved.
Retrieve reports from the FSS19 system for daily-consolidated listing, exception listing,
and cancellation listing, material returns, shipping orders and to print 3103 receiving
cards.
Obtain authorization and disposition instructions from the ACO (Administration
Contracting Officer) on all non-compliant placed on a 308 rejection or a 5-1 hold
administered by Quality Assurance/Control which material did not comply with Federal
Specifications. Prepare Commercial Bill of Lading for hazardous and non-hazardous
labels and schedule the carrier for pick up. Trained employees for the preparation and
procedures of sending rejected material back to the vendor.
Prepare a variety of documents and enter the data into the computer system accessing the
FSS19 data entry computer system. Follow up and verify data entered to ensure accurate
posting to inventory balances.
Initiate inquiries for verification of written receipts, information needed for
remarking/repacking of material, creating labels and or copies of material safety data
sheets. (YLP data entry)
Assists in problem solving and provide guidance to clerks in the receipt processing
section. Distribute work accordingly.
Research the Monthly Negative Report from Finance, ensuring corrective action is taken,
then submitting report back to Finance.
Research the 5-1 Administrating Hold Report so that all material is returned to the vendor
in a quickly manner.
OFFICE TEAM TEMPORARY SERVICES
810 Tenth Street 7th Floor, Suite 2, Modesto, Ca 95354
Contact Person: Brenda (209) 576-7790
Receptionist/Claims Processor
Assignments: Foster Farms (Medical Insurance Claims Division – Turlock), Butterball,
J.S. West Furniture, Doctors Medical Center, Tenant Corporation and Emanuel Medical
Center.
September 1998 to July 2000 Salary: $8.50 per hour Hours: 40 per week

5. Process medical insurance claims for hospital and private practice. Determine whether
the claim was to be paid, denied or on hold waiting on additional information from the
subscriber. Analyze the claim for the correct ICD9 and CPT coding. Generate a letter to
the subscriber and provide requesting any additional information needed for the claim to
be processed.
Review procedure guides, computer system and patient’s folder to verify eligibility.
Researched insurance claims for payment and non-payment status. Reviewed inquires
regarding reduction of insurance payment. Notified the provider/subscriber the results in
writing.
Assisted in the transformation from one HMO to another.
Verified payment information on hospital collections. Requiring extracting data from
computer system. Contracting insurance companies for rate status. Process appeals for
additional payment with correct calculation of the contract rate. Notify the patient of
subscriber by mail or telephone of the co-pay, balance or deductible. Confer with patient
on different payment arrangements or government agency to provide assistance.
Registering hospital emergency room patients. Input patient’s personal information and
insurance information into the hospital computers database. Take maternity patients to
the Obstetrics Department. Process patient information data from emergency room to
hospital in-patient stay. Obtain necessary co pay.
Performed a variety of receptionist duties including filing, multi-line telephones and
messages and greeting customers.
HARISH P. PORECHA, M.D.
1401 Spanos Court, Suite 102, Modesto, Ca 95355
Contact Person: Gary Christian (209) 525-3160
MEDICAL ASSISTANT/RECEPTIONIST
January 1993 to March 1998 Salary: $9.50 per hour Hours: 40 per week
Greeted patients, check billing information, collected co pays and outstanding balances
and set up new charts. Obtained outside insurance referrals. Scheduled all appointments
for office, specialty practice and outpatient hospital exams. Called in all prescriptions.
Assist the doctor with routine exams and testing procedures including height and weight
and vitals with a brief history. Coordinated patients on performance related to various
studies.
Typed all insurance claims for office and hospital patients. Verified insurance claims for
accuracy including correct ICD9 and CPT codes, dates and dollar amount. Prepared
monthly billing statements. Made a monthly report on all outstanding balances. Review
explanation of medical benefits to determine of the payable amount was within standards.

6. Processed all accounts payable and receiving with reconciling the checkbook and
preparing the bank deposits.
Trained medical interns from Andon College on correct medical office procedures and
guidelines for a small neurologist office.
GENERAL SERVICES ADMINSTRATION (DOCUMENT CONTROL)
Rough and Ready Island, Bldg 412, Stockton, Ca 95203
Contact Person: Ruth Cimarrusti (209) 946-6382
Supply Clerk/Typist
July 1986 to October 1992 Salary: $6.49 per hour Hours: 40 per week
Responsible for daily count of domestic & export shipping reports. Process shipment
confirmation cards YKE & YKR by extracting data from manifest or GSA form 1348,
GBL & commercial bill of lading entering into the Linonex. Review source document
workload.
Determine order for input into the computer based upon priority, guidelines and
evaluation of workload. Review and analyze exception listing make changes as
necessary. Input data of any changes to bin/bulk location and quantity of stock.
Analyze documents to verify modes of shipments UPS, Air Parcel Post, Parcel Post,
AFCP, Sharpes Civilian and Air. Keypunch material for billing and nomenclature
purposes. Review documentation for POD & POE, water commodity codes & Flash
points. Print labels for as to the priority of shipment. Record on a log daily information
on freight coming in and going out of the Western Distribution Center.
Responsible for coordinating all shipments that is outbound to the Foreign Military and
Oversea shipments. Prepare GBL, TCMD and Notice of Availability for hazardous
material.
Involved with special project “Cool Barge” needed to meet specific guidelines plus
shipping deadlines to get material to out most regions of Alaska before the heavy snow
sets in. Verify the pieces, weight & cube with the shipping documentation. Prepare the
Government Bill of Lading and schedule a flat bed truck as to the dimensions of the
crate.
Received and distribute daily & monthly reports. Organize the mail & the transmittal as
to priority or routine and pseudos. Would match shipping documents with labels and
prepare packing slips for out bound shipments.
Used a C3 computer word processor & spread sheet to order office supplies and call up
requisitions to track shipments.

7. Western Distribution Center must maintained proper control of incoming shipments.
Verifying carrier’s name and company, vehicle identification number, seal number,
pieces, weight & cube, sign government bill of lading with carrier’s pro number,
identification number of empty container and companies name and provided correct
hazardous material placards.
Signed all carriers’ in & out of the building location or the Western Distribution Center.
Verified times spent at each warehouse Bill of Lading. Organized a file system for all
GBL & CBL to be arranged in alphanumeric order.
Correspond to various government agencies either by fax or a formal letter as to what
material safety data sheets we have on hand.
Would direct incoming calls to the appropriate person or department in which they are
asking for. If unavailable I would either offer my assistance or take a message. I used a
10-button telephone in a very efficient and professional manner.
Trained other employees to acquire and apply knowledge on rules, regulations and
program requirements of one or more areas of the Federal Supply System.
EDUCATION
Kearny Senior High San Diego, Ca Diploma
Mesa Jr. College San Diego, Ca Medical Assisting
Adult Community San Diego, Ca Bookkeeping/Acct
Cuyamaca College San Diego, Ca Paralegal
Grossmont College San Diego, Ca Medical Terminology/Coding
OTHER QUALIFICATIONS
Performance Award 7/90
Superior Accomplishment Award 5/91
Certificate of Appreciation 11/01
SKILLS
Type 45 words per minute, 10 key by touch, Novell, Excel, Office 2000, Windows XP &
7, Works, Word, Excel, Outlook, Quicken, Customer Relations, Data Entry, File
Maintenance, Communication Skills, Mail Coordination, Scheduling