This document is a resume for Antoni Lora providing contact information, skills, experience, and education. It summarizes his background in technical support with skills in Active Directory, Windows domains, Cisco routing, and computer hardware/software. His experience includes roles providing customer service, building and maintaining networks, installing servers, setting user permissions, and troubleshooting software and hardware issues. He has an AAS in Computer Network Specialist and is bilingual.

1. Antoni Lora
1318 W. Linden Street
Allentown PA, 18102
Tel: 201-839-7819
E-mail: Antlora81@Gmail.com
Bilingual technical support specialist with a strong customer service background
skilled in active directory and windows domains. Exposure to Cisco switching and routing.
Poses strong interpersonal and communication skills, self motivated and able to work in a
fast pace environment.
Skills: Windows server, Active Directory, Vmware, Cisco Routing,Computer Hardware,
Computer Software, Linux,Troubleshooting, Email, MS Office, Customer
Service,Technical Support, TCP IP, DNS, DHCP, Networking, Windows xp, 7, 8
Relevant
Experience: Bilingual customer service - Built and maintained personal networks -
Installed Microsoft Server 2003 and 2008 R2 – Installed Vmware workstation
and servers – Delegated permissions and created group policies - Deployed
and upgraded software – Installed and populated mail servers – Set and reset
user passwords – Documented calls and emails – Worked with firewalls and anti
virus software – Added and removed users from Active Directory environments –
Troubleshooting software and hardware
Education: Lehigh Carbon Community Collage, Pennsylvania
AAS-Computer Network Specialist 08/2014
National Career Readiness Certificate (Gold) 6/23/2012
Experience: USFoods Allentown, PA
Customer Service Rep. 12/2012 to Today
Customer relations - Order entry - Problem solving - Phone and Email
communication - Account management - Sales assistance
JCPenney Logistics Fogelsville, PA
Carton Processor/p4p 1/2008 to 3/2012
Maintained 40% production over required minimum - Performed yearly Inventory -
Scanned incoming cartons - Built pallets to company standards - Maintained over
99% accuracy - Operated on 2-4 lanes
E-Fashion Solutions Secaucus, NJ
Shipping Supervisor 8/2006 to 3/2007
Shipped orders using UPS and USPS software -Supervised up to 10 employees -
Met daily sales goals - Prepared daily pickups - Tracked Inventory

2. HBNL Secaucus, NJ
Account Lead 7/2005 to 9/2006
Supervised shipping accounts - Kept Inventory -Shipped goods with UPS or desired
customer method - Evaluated cheapest shipping methods - Received incoming
goods - Offered customer service
Railroad Apparel/Levinson Int. E. Rutherford, NJ
Shipping Supervisor 6/2002 to 7/2005
Reduced Charge backs by 40% - Scheduled pickups - Completed bills with
customer specifications - Implemented routing guides - Shipped packages with UPS
- Evaluated most cost effective shipping methods - Tracked inventory
References: Available upon request