1. LAUREN STUTTS
9245 North Vicksburg Park Court • Charlotte, NC 28210 • 704-989-4915 • lestutts@yahoo.com
OBJECTIVE
Seeking to obtain an ACCOUNT EXECUTIVE position within a dynamic corporation where my outside sales
experience, marketing knowledge, corporate training and sales management skills can be fully utilized to attain new
contracts and bolster revenue.
EXPERIENCE
TDS Med, Charlotte, NC October 2015 – Current
Account Executive
DoubleTree by Hilton, Charlotte, NC December 2014 – October 2015
Guest Service Manager
Embassy Suites, Charleston, SC June 2013 – December 2014
Guest Service Manager
Green Park Inn, Blowing Rock, NC June 2010 – June 2013
Guest Accommodations Supervisor
American Income Life, Charleston, SC May 2009 – June 2010
Lead Life Insurance Agent
Charleston Medical Spa, Charleston, SC May 2005 – May 2010
Executive Office Coordinator and Assistant
RELEVANT SKILLS
• Efficient and crisp at troubleshooting and resolving problems, mediating disputes and handling customer
complaints.
• Confident and poised in interactions with individuals at all levels, including patrons, guests and professionals.
• Flexible, quick learner who adapts easily to new situations.
• Detail-oriented and resourceful in completing projects promptly; able to multi-task effectively.
• Trustworthy, ethical, discreet and committed to superior customer service.
• Self-motivated and goal-oriented who is also driven, a team player, a fast starter, an excellent listener and a precise
communicator.
• Stellar reputation with a keen sense of urgency and flawless execution.
ACCOMPLISHMENTS
• Extensive experience working in the general public, hotels up to 189 rooms, and office settings while conducting
staff recruitment, hiring, training and scheduling for a minimum of 30 employees.
• Strong organizational, technical and interpersonal skills in a fast-paced environment, leading to an increase in
Hilton’s SALT scores by a minimum of 40% each month.
• Drove customer service experience to 98% satisfaction by planning hotel special events and reservations, managing
customer relations and providing exemplary service to all guests and customers.
EDUCATION
Appalachian State University, Boone NC May 2013
Bachelors of Science Degree in Business Administration
Major: Management with an Entrepreneurship Concentration
Cumulative GPA: 3.28
Independently financed entire college education.
AWARDS
Customer Service Star Award September 2011
Blowing Rock Chamber of Commerce & Blue Ridge Electric Membership Corporation
Valedictorian May 2008
Charleston Collegiate School