1. AMY LYNN MELVIN
PO Box 821366, Vancouver, WA 98682 (360) 931-0793 amelvin28@yahoo.com
3100 Falk Rd. R106, Vancouver, WA 98661 http://www.linkedin.com/pub/amy-melvin/1b/608/683
PROFESSIONAL SUMMARY
I am a Customer Service Management Expert with greater than 15 years of experience. I have a passion for learning and
the desire to mentor, while having honor in every job. I have a very diverse background from banker, state caregiver,
food service, bus driver, teacher, bookkeeper, airplane mechanic, along with a various list of volunteer experiences to
include developmental disabled individuals. In my journey, I have achieved my Bachelor Degree with Summa Cum
Laude Honors, acceptance to honor societies, and have been offered and accepted to pursue my Masters. I believe each
person in life is unique and shall be valued. I am especially interested in the opportunity to make a genuine positive
difference in people’s lives.
PERSONAL STRENGTHS:
• Develops Rapport with Customers/Clients
• Excellent Communication Skills
• Assertiveness and Initiative
• Professional Positive Mannerism
• Practices HIPPA Regulations
• Mandatory reporter of Abuse and Neglect
• Flexible and Multitask
• Detail Oriented – Meticulous – Analytical
• Person of Integrity, Honesty, Confidentiality
• Creative Problem Solver
• Organization and Prioritization Abilities
• Quick Learner
EDUCATION:
BS Degree Business Administration/ Honors 3.96/4.0, Kaplan University, IA
Certificate - How Staff Engagement Enhances the Patient Experience, WA
Airframe and Power Plant Mechanic Degree, Sierra Academy of Aeronautics, CA
AA Degree - Liberal Studies, Mission College, CA
Certificate - Management and Supervision, Mission College, CA
Certificate -Speech Communication, Mission College, CA
Diploma - Business Focus, Wilcox High School, CA
ACCOMPLISHMENTS:
Summa Cum Laude: 3.96/4.0 GPA
High Scholastic Achievement
President’s List Honors
Multiple employee recognition
RELEVANT EXPERIENCE:
• RCWs & WACs knowledge
• Worked in a fast paced environment
• Current background checked, finger printed
• Annual customer/client assessment deadlines
• General office manager A.P., A.R., H.R., payroll
• Created business correspondence, reports, scheduled
• Medical office, terminology, ICD-9, ICD-10, CPT codes
• Knowledge of One Payment System and time sensitivity
• Receptionist, multi-line phones, call center environment
• Demonstrated strong leadership, decision making skills, accurate split-second decisions
• Demonstrated a high level of professionalism in dealing with confidential and sensitive issues
• Utilized effective listening skills to understand the needs and concerns of the customers/clients
• Microsoft Windows, Word, Excel, Power Point, Outlook, Internet Explorer, Adobe Reader, Epic
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2. EMPLOYMENT HISTORY:
Independent Caregiver for Intellectual Disabled, Vancouver, WA 08/2009 – Present
• Client 100% satisfaction
• Enforced HIPPA policies `
• Delivered admirable care
• Personal financial administer
Patient Service Specialist/Trainer, The Vancouver Clinic, Vancouver, WA 05/2012 – 01/2016
• Trained new hires
• Responded to patients’ immediate necessities
• Processed and entered authorizations for referrals
• Performed initial triage of phone calls per protocols
• Provided patients with appropriate procedural directions
• Multiple department appointment scheduling and knowledge
• Rescheduled appointments required by provider schedule changes (bump list)
• Served as a centralized resource for insurance referral and prior authorization questions
• Scheduled appointments for patients as providers’ future schedules are “opened” (wait list)
• Scheduled appointments for physicians and ancillary services for all areas within the Clinic
• Handled emergency calls calmly and promptly according to established emergency protocols
• Monitored and investigated any delays in authorizations/denials/redirections.
• Notified providers of denials, redirections, or delays
Shift Lead/Manager, Pacific Bell’s Inc. – Taco Bell, Vancouver, WA 08/2009 – 5/2012
• Customer appreciation
• Advancement to management
• Demonstrated excellent cash handling 100% of the time
Soy Candle Entrepreneur, APardiseSoy, Kingman, AZ 08/2008 – 12/2009
• Engaged as an entrepreneur while increasing my education
• Project Management
Personal Banker, Wells Fargo, Kingman, AZ 03/2006 – 08/2008
• Branch supervisor
• Notary Public in Arizona
• Insurance certified in Arizona
• Certified Business Banker Specialist
• Exceeded customer satisfaction goals 100%
• Exceeded individual and team goals, earning bonuses
• Demonstrated excellent cash handling 100% of the time
• Resolved issues and complaints; leaving every customer content
• Recognized for #1 regional banker, #1 seller, 100% customer satisfaction
MEMBERSHIPS:
Alpha Beta Kappa Honor Society
American Management Association
Golden Key International Honor Society
Kaplan University Alumni Society
Sigma Beta Delta Honor Society
Professional Aviation Maintenance Association Member
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