Salman Chaudhry has over 5 years of experience in retail banking and customer service roles. He has a strong background in fraud prevention through advanced training at Capital One Bank, where he served as both a Lead Teller and Universal Branch Associate. In these roles, he protected customers from risk and loss, resolved issues, and provided excellent customer service. Currently enrolled in college studying Information Technology, Salman is seeking a new opportunity in retail banking where he can utilize his leadership skills and experience in areas like fraud prevention, coaching, and customer service.

1. SALMAN CHAUDHRY
Woodbridge, VA | (818) 404-9124 | salmanch252@gmail.com
RETAIL BANKING PROFESSIONAL
Accomplished financial professional with proven experience in the retail banking sector. Leverages advanced training and expertise
in fraud prevention and fraud identification, ensuring customers are protected against risk and loss. Adds value through a strong
leadership background, acting as a coach, trainer, and mentor to new employees throughout career.
CORE COMPETENCIES
● Retail Banking Operations ● Fraud Prevention ● Coaching and Mentoring
● Maximizing Customer Service ● Monitoring for Fraud ● Team Leader & Manager
● Banking Policies & Procedures ● Regulatory Compliance ● Resolving Customer Issues
PROFESSIONAL EXPERIENCE
CAPITAL ONE BANK – Burke, VA 2015 – 2016
Lead Teller
• Assisted tellers with out-of-balance reconciliations, cash management, policies, and procedures, ensuring all appropriate
corrections were made to remain in alignment with bank guidelines.
• Identified red flags to detect fraud and prevent losses for the bank, ensuring all transactions were performed in 10% alignment
with established policies and procedures.
• Balanced the cash drawer and vault according to established schedule and performance standards of the Vault Custodian and
ATM Custodian.
Universal Branch Associate
• Prevented fraud on client accounts by verifying client information to ensure identification matched client records.
• Provides best-in-class customer service to bank customers, completing a wide range of transactions in a fast-paced customer-
facing environment.
• Stopped counterfeit money from circulating by receiving advanced training about the differences between currencies.
• Met the needs of customers by resolving immediate issues, as well as up-selling products and referring to the appropriate
department in the bank, as necessary.
• Accurately assessed customer needs and recommended the right banking product that would benefit the customer.
• Built strong relationships with customers, gaining a reputation for delivering outstanding customer service.
• Placed a focus on preventing identity theft by educating clients on the best ways to secure information, and protect personal
data across all bank accounts.
Walmart – Woodbridge, VA 2014– 2015
Cashier Advisor
• Fielded customer requests and identified company products and solutions to meet their needs or concerns.
• Trained three new employees on cash management, customer service, customer communication, and how to be a positive
Walmart employee.
EDUCATION
British Education System-O levels and A levels in Accounting, Math’s and Economics.
Currently Enrolled in Northern Virginia Community College- Major in Information Technology.