Amy Carter has over 25 years of experience in customer service and information technology roles, including desktop installation coordination, help desk operation, and data center operation. She most recently worked as an Assistant Manager and Craft Beer Specialist for Belmont Beverage, where she helped coordinate office moves and installations as Desktop Installs Coordinator for Indiana University-Purdue University Fort Wayne from 2012 to 2015. Her skills include supervising employees, negotiating with vendors, coordinating phone and network activations, and tracking orders.

1. Amy Carter
Privateacarter@gmail.com
260-705-1525
Professional Profile Customerservice specialistwith25years of experience inhelpingthe campuscommunity
withordering,configuring,receiving/inventoryanddeliveryof computers,smartphones,
tablets,printers. Coordinate office moves,furniture installationandphone /network
activations.Dedicatedtobuildingapositive customerexperience.
Work History Sept 2015 to July 2016
AssistantManager CraftBeer Specialist
Belmont Beverage
Nov 2012-Aug 21 2015
Desktop InstallsCoordinator and Supervisor
ITS Indiana PurdueUniversity Fort Wayne
March 2015 St Patrick’s Day Week
Volunteered week of St. Patrick’s Day event - server/ticket sales
Deer Park Irish Pub Fort Wayne
Mar 2005-Nov2012
Desktop InstallsCoordinator
ITS Indiana PurdueUniversity Fort Wayne
Feb 1996-Mar 2005
Help desk Operator
ITS Indiana PurdueUniversity Fort Wayne
Feb 1990-Feb 1996
Data Center Operator
ITS Indiana PurdueUniversity Fort Wayne
1986-Feb 1990
Underwriting data entry/job processing
Data Center Medical Protective Fort Wayne
Duties /Skills ● Supervise2 full time employees and 2 student workers
● Negotiated with campus community and outsidevendors to coordinatenew office installsand
moves.
● Confirmed office layouts prior to changes to ensure proper data,phone, power, ergonomics
and safety.
● Coordinatephone and network activations for new officeinstalls/ moves with vendors.
● Specify and generate purchasingquotes for computers, laptops,printers,smartphones and
tablets
● Inventory products upon arrival and scheduleinstallation / delivery to user.
● Work with purchasingand vendors to handledamaged / defective / incorrectdeliveries.
● Track all orders,configuration and delivery information in thecentral helpdesk system.
● Ensure servicelevel agreements for machinedelivery and installation arebeingmet.
● Direct team with pickup,delivery and installation of officeequipment.
● Perform follow-up with user after work performed to ensure user is happy.
● Configure all campus mobiledevices and register with mobile device management system.
Technical Experience Windows,Apple products,Android,MicrosoftOffice 365,Heat HelpDeskCertified,Ariba
Purchasing/Shipping/Receiving/Inventory,FileWaveMulti PlatformManagement,Novell
Vibe,Kronos, IndianaLiquorandTobaccoservinglicense studyingforcicerone certification