Situational Questions for Team Leader Interviews in BPO with Sample Answers
Teresa Roark Laws resume
1. Teresa Roark Laws PO Box 1181- West Jefferson NC 336-977-8557
OBJECTIVE: To find a job that will offer daily challenges and goals, and in which I
can use my proven track record in market research, product planning,
sales, customer service and management.
EMPLOYMENT: Jefferson Post, West Jefferson NC November 2014-present
General Manager – Community Directory Specialist
Duties: Focusingon revenue developmentthroughtraditional and non-
traditional multi-mediaoutletsincludingnewspaper,interactive media,readershiptargeted
magazinesand specialtydirectories,aswell as developmentandimplementationofmarketing
strategiesthat serve CivitasMediacommunitiesin 12 states. Overseeingthe weeklynewspaper
layout and schedulingspecial sections Grew revenue with3.2% overbudget and 13.8% over 2015 for
the JeffersonPostNewspaper. Soldin excessof 525,000 in revenue 2016.
Jefferson Post, West Jefferson March 98 – November 2014
Senior Advertising Representative/Community Directory Specialist
Duties: My duties have included representing the newspaper in a
three-county area (Ashe, Wilkes and Alleghany)developing and implementing market
plans for businesses to promote and get customers in their facility, as well as assisting
inthe design of spec ads to promote potential sales. Selling in excess of $500,000 in
print and internet advertising annually. I assisted in collecting past due accounts.
Achievements: Winner of six N.C. Press Association Advertising
Contest Awards. Named Sales Leader of the Year 18 years in a row.
Ashe Physical Therapy Associates, Jefferson, NC 1993-1998
Office Manager -Responsibilities:
CPT-Coding, filing insurance claims, scheduling patients,
managing employees, payroll and inventory,assisting patients with
exercises, and transcribing dictation on all patients.
Ashe Memorial Hospital, Jefferson, NC 1988-1993
Medical Transcriptionist – Medical Secretary
Responsibilities: Transcription on all reports for 13 physicians;
filing state reports on all cancer patients seen at our facility; filing
and transcription of ER and medical records.
From 1991 to 1992, I worked as a contract transcriptionist. My
clients included Alleghany Memorial Hospital, Sparta, NC; Ashe
Living Center, Jefferson, NC; Ashe Medical Associates, Jefferson,
NC; and Dr. Richard K. Calhoun, M.D., Jefferson, N.C.
2. COMMUNITY INVOLVEMENT:
President of Ashe County Little League 2007-2010
Volunteer Ashe County Youth Football League, volunteer Ashe
County Youth Basketball, Secretary/Treasure Ashe County Lightning
14 & Under Boys, Ashe Co. Middle School Booster Club, Ashe Co.
Huskies Booster Club. Member and church pianist at Wagoner Baptist Church
SPECIAL SKILLS:
Strong management ethics, oral and written communication skills, CPT, typing
110 wpm, use of Word Perfect, Microsoft Office software and sign language. Digital
marketing, SEO targeting
EDUCATION: Wilkes Community College 1987-1988
Graduated with a Medical Office Assistant Degree in 1988.
200-hour internship with Dr. Edward J. Miller, M.D., Jefferson, NC.
Ashe Central High School Graduated 1987
I have also completed the following continuing education courses: Tumor
Registry of NC (1990-1992), North Carolina Press Association Training (in
advertising sales, 1998), and Dale Carnegie Course (1998).
Real Estate Course
Wilkes Community College Graduated December 2008
Mixology Bartending Certificate - Wilkes Community College 2013
REFERENCES:
Jim Thompson – Wilkes Community College
Wilkesboro NC
1-336-838-6100
Lynn McLamb - Vice President Operations Community Newspapers
Charlotte, NC
1-706-302-1779
Joe Craig, Publisher Morning News
Florence, SC
1-910-374-9546