1. AMANDA
1403 Vineyard Street, Pea Ridge, AR 72751 | (C)
Professional Summary
Skills
Self-motivated Data management
Strong verbal communication Team leadership
Conflict resolution
Project management Staff development
Work History
General Clerk III
Serco – Rogers Arkansas
General Clerk II
Processing Health Insurance Applications
Outbound Calls to Consumers for Missing Information
Maintaining Confidentiality and Accuracy
Meeting and Exceeding Company Goals
Training New Staff
General Clerk III - Complex Issues Resolution - Inconsistencies
Verify Documents for Issue Resolution
Associated Documents to the Correct Inconsistency and Consumer
Resolve Issues or Escalated Tasks to the Highest Level
Maintained Proper Security Protocols
General Clerk III - Complex Issues - Exemptions
Used Subject Matter and Judgment to Complete Exemption Applications
Resolved Issues or Refer any issues that are not solvable
Knowledge of existing application processing
Special Training of New Associates
Certification of New Hires
Special Projects for Supervisors and Deputy Site Managers
Kitchen Manager
The Children's Hour Daycare – Bentonville Arkansas
Managing Menus and Organizing Kitchen and Meals
Maintaining Shopping List
Insuring Food is at its Highest Quality
Maintaining Allergies and Food Restrictions of Students
Temporary Associate
Worksource – Rogers Arkansas
Data Entry
Phone Calls (Inbound and Outbound)
Filing and Scanning Documents
Other Office Skills including Office and Excel
Customer Service Representative
SportsWired – Gravette Arkansas
Inbound Calls
NEWBERRY
| amanda.newberry84@gmail.com
09/2013 to Current
02/2013 to 09/2013
08/2012 to 11/2012
11/2012 to 12/2012
479-657-1233
Skilled Customer Service Representative with more than 10 years’ experience. I am experienced in a wide range of office duties
including; filing, data entry, answering phone and making outbound calls, and working with others to resolve difficult issues. I
have experience with multi -line phone systems, Microsoft Office (Excel, Outlook, Word, and PowerPoint). I am a quick learner,
great at Multitasking, and Working on a Team both Leading and Delegating when necessary.
Process implementation

2. Taking and Filling Orders
Customer Service
Maintaining Integrity by Working with Owner to Resolve Consumer Issues
Store Clerk
Hiwasse Country Store – Hiwasse Arkansas
Taking and Fulfilling Food Orders
Cashier
Opening and Closing Store
Assisting in Inventory by Stocking Shelves, Ordering, and Checking Deliveries
Shipping Associate
SportsWired – Gravette Arkansas
Building, Packing, Shipping, and Checking Orders
Working with Office to Check and Ship Special Orders
Maintaining Proper Shipping Procedures up to Code with USPS Standards
Organizing and Cleaning Packing Room
Licensed Massage Therapist
Relaxing Moments Massage Therapy – Bella Vista Arkansas
Massaged Clients
Maintained Client Records and Organized Client Files
Marketing / Networking
Other General Office Duties
Receptionist
Blue Cliff College – Fayetteville Arkansas
Phone Calls (Inbound and Outgoing)
Filing for Teachers and Other Staff Members
Maintaining Client Files and Insuring Client Well-Being
Organizing Client Appointments
Field Support Technician
Walmart – Bentonville Arkansas
Inbound Calls / 50 to 100 Daily
Created Customer Service Tickets for Store Issues
Worked with Technicians to Resolve Store and Critical Issues
Training New Staff
Logistics
Office Max – Fayetteville Arkansas
Cashier
Unloaded Trucks
Stocked Stores and Maintained Store Integrity
Training of New Staff
Associate
Walmart Store #100 – Bentonville Arkansas
Cashier
Customer Service Associate
Layaway
Sales Associate for Various General Merchandise Departments
Training of New Staff
Kitchen Manager / Dishwasher
Gravette Nursing Home and Rehabilitation Manner – Gravette Arkansas
Managed Kitchen Staff
Ensured Facility maintenance and Ensured Staff and Client Safety
Maintained Kitchen Cleanliness and Upkeep for State Requirements
08/2011 to 12/2011
08/2011 to 12/2011
06/2010 to 12/2010
07/2010 to 11/2010
05/2005 to 08/2008
11/2004 to 05/2005
04/2003 to 10/2004
09/2002 to 04/2003

3. Training of New Staff and Subordinates
Education
License of Massage Therapy: Massage Therapy
Blue Cliff College - Fayetteville Arkansas
Bachelors in Business Management: Business Management
University of Phoenix - Rogers Arkansas
2010
2014