This document summarizes the applicant's work experience, including positions as a Production Technician managing inventory and shipping orders, a Customer Service Representative entering information and handling customer issues, a Switchboard Operator operating phone systems and assisting with training, and a Quality Assurance role training employees and overseeing opening/closing procedures at a restaurant. Across these roles, the applicant gained experience training others, managing inventory/replenishment, resolving customer complaints, developing communication skills, and learning to perform multiple jobs.

1. Additional Experience:
Leeds, New Kensington PA Oct. 2014 – Jan. 2016
Production Technician III
 Trained multiple employees in various functions
 Managed inventory as well as handled replenishment and ordering of product
 Shipped orders making sure they were meeting the customer’s requests
 Extensive understanding of workflow, policies, and procedures of PCNA
Elias Industries, RIDC Park PA May 2014-Sept. 2014
Customer Service Representative
 Accurately entered information into the electronic data system
 Handled customer complaints and discrepancies to ensure customer satisfaction
 Maintained office equipment as well as processed filing
 Handled returns and follow-ups with customers
 Worked with technical and financial departments to facilitate the customer’s needs
Allegheny Valley Hospital, Natrona Heights PA Aug. 2013-May 2014
Switchboard Operator
 Operated telephone switchboard station
 Assisting in the recruitment and training processes
 Developed strong personal communication skills
 Ability to handle difficult calls in a calm and professional manner
 Handled confidential and sensitive information with discretion
● Obtained knowledge of medical terminology and medical coding
Chili’s Bar and Grill, Tarentum PA May 2009- Nov. 2012
Quality Assurance
● Trained multiple employees across multiple positions
● Developed strong personal communication skills
● Oversaw the opening and closing procedures in the store
● Maintained composure and efficiency during unexpected computer failures
● Took initiative to master every position in restaurant to better understand the corporate
vision