1. ALEXANDREA MCDONALD
829 ½ S. Washington St.
Casper, WY 82601
Cell: 307-259-0200
alexandrea.mcdonald@wyo.gov
PROFESSIONAL SUMMARY
Office Assistant professional offering excellent communication and computer skills. Meets
deadlines and works with a high level of multicultural awareness and
adaptability. Hard-working, multi-tasking as well as outstanding telephone, scheduling
and documentation skills. Detail-oriented and driven, with expertise in problem solving
and managing daily office functions. Great customer service skills with the ability to
handle difficult clients and situations.
SKILLS
Critical thinking
Attention to detail
Filing and data archiving
Client scheduling
MS Office proficient
Multi-line phone talent
MS Windows proficient
Database management
Job training expertise
Quick learner
Exceptional communication skills
Creative problem solver
Professional and mature
Flexible
Works well under pressure
Dedicated team player
WORK HISTORY

2. 03/2015 to Current Office Assistant I
Department of Family Services – 851 Werner Ct Ste 200 82601 WY
Answer and quickly redirect up to 150 calls per day.
Answer and manage incoming and outgoing calls while recording accurate messages.
Direct guests and route deliveries and courier services.
Screen applicant resumes and schedule both phone and in-person interviews.
Open and properly distribute incoming mail.
Greet numerous visitors, including VIPs, vendors and interview candidates.
Help distribute employee notices and mail around the office.
Maintain a clean reception area, including lounge and associated areas.
Complete data entry, track resumes and maintain the applicant tracking system.
Screen all visitors and direct them to the correct employee or office.
06/2014 to 01/2015 Housekeeper
Central Wyoming Senior Services – 1831 E 4th 82601 WY
Polished glass surfaces and windows.
Dusted picture frames and wall hangings with a cloth.
Polished all metal hardware fixtures.
Removed waste paper and other trash from the premises to designated area.
Changed bed linens and collected soiled linens for cleaning.
Disinfected and mopped bathrooms to keep them sanitary and clean.
Disinfected and mopped bathrooms to keep them sanitary and clean.
Cleaned walls, windows, shades and curtains.
Used chemicals and other cleaning equipment in a proper, safe and responsible
manner.
Cleaned and changed bedspreads, blankets and mattresses.
Swept and washed all hard surface floors.
Moved chairs, desks and beds around rooms to clean behind and underneath them.
Spot cleaned walls, carpets and light fixtures.
Waxed and polished wood floors and other woodwork.
09/2010 to 08/2013 Sales Associate
Walmart – 4255 Cy Ave 82604, WY
Answered questions regarding the store and its merchandise.
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Helped customers with questions, problems and complaints in person and via
telephone.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Verified that all customers received receipts for purchases.

3. Developed positive customer relationships through friendly greetings and excellent
service.
Trained and served as a peer coach for new sales associates.
EDUCATION
Some College- Associate of Arts: Human Services
Ohio Christian University - Circleville, OH
Emphasis in Social Work
Professional References
Name:​ Kari Miller
Occupation:​ Retired.
Known For:​ 2 years.
Phone Number:​ 307-266-4039 (Home)
307-259-6008 (Cell)
Address: ​1800 South Washington St.
Casper, WY 82601
Name: ​Danielle Wieser
Occupation:​ Quality Control Investigator
Known For:​ 2 years
Phone Number:​ 307-340-0331 (Cell)
Address:​ ​PO Box 476
Glenrock, WY 82637
Name:​ Kasia Clingman
Occupation:​ Social Services Worker
Known For:​ 2 years
Phone Number:​ 307-315-3010
Address:​ 5302 Pawnee Circle
Bar Nunn WY 82601