1. Christina Medeiros
736 Kipling, Sarnia ON, N7S 5B5
(226) 886-2638
To whom it may concern:
Please accept my resume as an application for a position within your
company. I believe myself to be a very honest and reliable person who can
benefit from your company. I am a hardworking, motivated and easy- going
individual. I have great communication and customer service skills and work
efficiently with others as well as alone. With my previous work experience in
customer service, it has allowed me to leave room for more professional growth.
I feel that with my 6 years in the customer service industry, I still have more
room for improvement.
I would like to thank you for taking the time to read my cover letter and resume.
You may contact me on my cell phone number (226) 886-2638.
Sincerely,
Christina Medeiros

2. Christina Medeiros
736 Kipling, Sarnia ON, N7S 5B5
(226) 886-2638
OBJECTIVE
To obtain a part time or full time position that allows advancement and growth in both customer service
and executive administration field.
SKILLS/HIGHLIGHTS
 Excellent time management & organizational skills
 Effective communicator, attentive listener, patient and diplomatic
 Proven ability to gain customers’ confidence and trust
 Demonstrated the ability to handle several tasks at once
 Excellent reputation with customers as competent, knowledgeable, and helpful
 Computer Skills: Intermediate Microsoft Office 2010, Excel 2010, Access 2010
 Typing Speed- 64 words per minute
 WHIMIS Certified
 CPR & First Aid Certificate
WORK EXPERIENCE
Atelka 2014-Present
 Provide customers with product and service information
 Route calls to appropriate departments
 Enter and update new and existing customer information into all systems
 Document all call information according to standard operation procedures
 Manage and resolve customer complaints and issues
Quiznos 2013
 CounterAttendant
 Workedwithbilingualpeople onaday to daybasis
Global Donuts & Deli 2011-2012
 Food service attendant
 Responsible for opening and closing store
 Trusted with store key
 Counted daily deposits
 Completed job independently on a daily basis
Shoppers Drug Mart 2009-2010
 Labeled and changed new store prices weekly
 Trusted with customers’ credit card numbers & debit transactions on phone and in person
 Responsible for making sure the till and lottery tickets are accurate at the beginning and
ending of shift
The Agency Employment
Services 2009
 Labeled and organized store products according to plano-gram procedure
 Stock new products in sequence on shelves
 Hired on as a Shoppers Drug Mart employee

3. Christina Medeiros
736 Kipling, Sarnia ON, N7S 5B5
(226) 886-2638
Italia Pizzeria 2008-2009
 Counter Attendant
 Answered phones in a busy environment, on a day to day basis
 Calculated tax on delivery orders
 Made subs and sandwiches
 Waitress tables
Moes Pizza 2008
 Cashier
 Prepared and cooked pizza
 Prepped and prepared different selections of foods
NCO 2007
 Customer Sales Agent
 Transferred customer calls
 Solved billing issues and resolved delinquent accounts
Hoops All- Star Basketball 2002-2005
 Supervised and taught children ages 6-13 the game of basketball and how to be a positive
team player
 Showed leadership
 Operated time clock
 Refereed many basketball games, while correcting their mistakes
 Performed janitorial duties
VOLUNTEER WORK
Irish Miracle- Every winter my high-school would go door to door around the city and collect perishable
goods for the less fortunate.
Irish Leaf Raking- Every year in the fall season our school would go out and take the time to rake
leaves for the people who were unable to. I participated in grades 9, 10 and 11.
EDUCATION
Executive Office Administration- Lambton College 2012-2014
St Patrick’s High School- Diploma 2008
References Available Upon Request