1. Melissa D. Burtram
1611 Quincy Street Apt. A ♦ Bakersfield, CA 93305 ♦ Cell (661) 869-4134 ♦ mburtram4@gmail.com
OBJECTIVE: To obtain a position in the Janitorial Field where my experience and education will be of
value to the organization.
QUALIFICATIONS:
 2 Years’ Experience in Janitorial
 Ability to handle diverse job responsibilities
proficiently
 Assume responsibility to complete assignments
 Committed to service oriented work
 Detailed oriented with a strong work ethic
 Dependable, hardworking, efficient, and highly
reliable
 Excellent attendance, adhere to work schedule
 Loyal and punctual, excellent attendance record
 Able to set priorities and achieve goals
 Tolerate long hours of physical labor
SKILLSAND ABILITIES:
 Customer Service
 Laundry Knowledge
 General Maintenance
 Housekeeping Skills
 Chemical Safety
 Effective Listening Skills
 Grounds Keeping Skills
 Safety Knowledge
 Telephone Equipment
WORK EXPERIENCE:
Housekeeping - Cleaned rooms, hallways, lobbies, lounges, restrooms, and other work areas to ensure health
standards are met. Cleaned rugs, carpets, furniture, and draperies. Swept, scrubbed, and polished floors, using
brooms, mops, or powered machines. Dusted and polished furniture and fittings. Emptied wastebaskets,
emptied and cleaned ashtrays, and transported to disposal areas. Prepared bedding and replenished linens and
towels. Requisitioned bathroom supplies such as toilet paper, soap, shampoo, lotion, and toothpaste. Sorted,
washed, loaded, unloaded, folded, hung, and put away laundry.
Grounds Keeping - Removed debris from stairs, drive ways, and walk ways. Raked leaves, mowed lawns,
trimmed edge of grass, bushes, and plants. Watered trees, shrubs, and lawns or performed irrigation activities.
Sprayed for weeds and insects using unrestricted chemicals as required. Operated large power lawn mowers,
edger’s, and hand tools including rakes, trimmers, chainsaws, and large vehicles associated with ground
maintenance and landscaping activities. Performed minor maintenance and repair on equipment and tools as
required.
Customer Service (Call Center) - Provided excellent customer service including responding to customer
inquiries in a call center environment using a computerized system. Responded to telephone inquiries and
complaints using standard scripts and procedures. Processed payment assistance following qualifications and
verifications procedures. Managed and coded accounts accurately. Completed forms accurately for funding
status when needed.
WORK HISTORY:
Housekeeper Melissa’s House Cleaning Bakersfield, CA
Grounds Keeper Andy’s Handyman Service Bakersfield, CA
Customer Service Red Cross Call Center Bakersfield, CA
EDUCATION:
Porterville High School – Diploma Porterville, CA
REFERENCES AVAILABLE UPON REQUEST

2. Melissa D. Burtram
1611 Quincy Street Apt. A ♦ Bakersfield, CA 93305 ♦ Cell (661) 869-4134 ♦ mburtram4@gmail.com
PERSONAL REFERENCES
James Lyons
Bakersfield, CA
(661) 221-8981
Melissa Sieg-Olsen
Las Vegas, NV
(979) 220-6013
Judy Alexander
Bakersfield, CA
(661) 817-6391