Nezer J. Khan has over 10 years of experience in customer service and administration roles. He has a strong work ethic and the ability to provide excellent customer service. His skills include data entry, answering multi-line phones, filing confidential records, and using Microsoft Office programs. He is currently working in customer service roles for The Jackie Robinson Center and Mr. Anatoli Ilyashov.

1. Nezer J. Khan
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4541 North Figueroa Street #33, Los Angeles, CA 90065 nezersplace@yahoo.com
323. 276.8262
SUMMARY OF QUALIFICATIONS
• A dynamic, organized, self -motivated and a leader with strong work ethic.
• Office Clerk – Files confidential records– Multiline Telephones – Data Entry
• A professional demeanor with patience and understanding of customers’ needs.
• Certificates: Microsoft Office Suite – Windows XP – Windows 7- Internet Research
PROFESSIONAL BACKGROUND
Customer Service/Administration
 Screens customer requests and fills out paper work to ensure customer satisfaction.
 Tracks and documents requests for review by water & power board of Pasadena.
 Provides excellent customer service in person and telephone.
 Assists customers with service inquiries and obtains details of a wide range of complaints.
 Responsible for making sure all confidential documents are accurate and filed.
 Maintains records on computerized system and maintains updating hard files.
 Provides a supportive and friendly environment for customers and management staff.
 Refers unresolved customer grievances to designed departments for further investigation.
Clerk/Administrator
 Answers multiline telephones, directs calls, returns calls and takes messages.
 Implements and generates cross referencing data in order to determine voter eligibility.
 Operates office machines, including photocopiers, scanners, fax and voice mail systems.
 Opens, sorts and routes incoming mail, answers correspondence, and prepares outgoing mail.
 Identifies and corrects paper work and correspondence processing for mailing.
 Compiles, copies, sorts, and updates file records of office activities, business transactions.
 Builds strong working relationships with staff resulting in productive work environment.
WORK HISTORY
The Jackie Robinson Center, Pasadena- CA Customer Service/Clerk 2008 – Present
Mr. Anatoli Ilyashov, Los Angeles- CA Customer Service 2011 – Present
Los Angeles County, Norwalk- CA Registrar Recorder/Clerk 2010 – 2010
Organization for America, Los Angeles- CA Steering Committee Clerk 2009 – 2010
EDUCATION
A.A. Degree in Business Administration - Glendale Community College, Glendale- CA
WorkFrist, Glendale-CA Job Preparation Skills

2. Excellent References