Graduated Fall 2016

1. Objective: Toobtainaninternship /full-time job thatwill utilize my knowledge andleadership skills whilst building my careerambitions.
Profile: Business Professional with excellent customer service experience, leadership qualities, oral and written
communication skills. Proficient in Microsoft Office Suite and Trilingual in English, Urdu, and Hindi.
Skills:StrongInterpersonalskills, TeamworkandCollaboration, Adaptability, ProblemSolver, CriticalObserver,Conflict Management,Project
Management,Technicalwriter,andComputing.
Education
UniversityofNorthTexas|Denton,Texas Jan2015 –Dec2016
BachelorsofScienceIntegrativeBusiness
Minor,Marketing
 Areas of concentration Economics, Management, Marketing and logistics
 Certification’s E-commerce Marketing, Retailing, Supply Chain Logistics
Santa BarbaraCityCollege|SantaBarbara, California Jan2012– Dec2014
AssociatesinArtsinInternationalBusiness
 Certifications in InternationalMarketing communication andBusinessAdministration
Experience
CustomerServiceRepresentative Aug2015 –Dec2016
24hrsStudentComputingCenter,WillisLibrary,UniversityofNorthTexas
 Identified and assessed customers’ needs to achieve satisfaction
 Build sustainable relationships of trust through open and interactive communication
 Provided accurate,valid and complete information by using the right methods/tools
 Handled complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure
resolution
 Assisted patrons with software and hardware related troubleshooting
 Ability to multi-task, prioritize, and manage time effectively
AssistantManager May2015 – Aug2015
BabarBrothersPvt.Ltd.
 Inventory Management, Computerized/Book keeping
 Customsclearing system,Webbasedone customs(WEBOC)
 Checkeddeclaration forms – goods declared and bill of entry
 Discussed products offered and ensures customer satisfaction
 Tactfully handled confrontational or stressfulinteractions with the public
 Handled confidential financial and personal information appropriately
 Managedrepacking ofloose goods
Extra-Curricular Activities/Volunteer
UNT|PakistaniStudentAssociation, VicePresident 2015 – 2016
UNT|World Echoes,EventsCoordinator 2015 – 2016
UNT|Muslim StudentAssociation 2015 – 2016
UNT|International Office,Volunteer 2015 – 2016
TheCitizens Foundation, TeacherVolunteer Jun2013– Aug2013
Sindh Institute ofUrology andTransplantation, AssistantVolunteer Jun2013 –Aug2012
CertificationandAchievements
MemberofSociety ofcollegiate leadershipandachievementHonorSociety 2015 --2017
UNTProfessionalLeadershipProgram 2015 –2016
UNT|Certified LeadershipSeries 2015
UNT|Eagle Edge Program 2015
Arbaz Arshad
416 S CARROLL BLVD, DENTON, TEXAS 76201
(805) 886-2553 ▪ Arbazarshad@my.unt.edu