1. STEPHANIE JONES, PHR
dstandm@verizon.net http://www.linkedin.com/in/stephaniedmjones 727–251–4606
SUMMARY
SENIOR LEVEL HR PROFESSIONAL, TRAINER AND COACH
With expertise in Organizational Development and Creating Employee Engagement
Savvy business executive with valuable blend of leadership, business management, operations, organizational
development, and Human Resources; key factors in ensuring on–going business success. Effective trainer with definitive
ability to steer others in understanding complex situations and subjects.
SIGNATURE STRENGTHS
Human Resources:
Return on Investment Business Process Improvement Strategic Planning Policy Development & Integration
Change Leadership Organizational Development Negotiation Conflict Resolution
Coaching Succession Planning Employee Engagement Employee Relations Talent Acquisition
Training & Development:
Curriculum Development Mentoring Educational Programs Training Techniques - ADDIE
Workshop Presentations Executive Coaching Learning & Development Adult Learning Needs Analysis
CAREER NARRATIVE
FROM THE FRONT MANAGEMENT, Tampa, FL; 2012 – Present
Coach Consultant
Recruited to assist with developing mission, vision, and code of conduct; policies and procedures manual development;
needs analysis, creating training curriculum/strategies, developing a ROI measurement system; and staffing.
Human Resources:
Create a program to increase customer service satisfaction, employee engagement, and bottom line results
through driving an organizational transformation.
Recruit develop and train new trainers implementing trainer certification plans to ensure quality and
effectiveness for each trainer; maintaining records and prepare statistical reports to evaluate performance of
instructors to ensure 100% client satisfaction.
Training & Development:
Conduct needs analysis; develop training initiatives: identify appropriate training interventions, conferring
with management, managing the implementation and evaluation of client programs.
Determine effectiveness of client programs and interface with clients for new and existing clients.
Create value added training sessions and materials to meet client's expectations by working with sales and
operations.
CRACKER BARREL, Tampa, FL; 2004 – 2012
District Manager
Held full accountability for $45 million district. Responsible for developing both top line and bottom line business
results. Acted as a DM Business Partner with management, responsible for all HR activities and operational functions.
Human Resources:
Improved net operating income (NOI), maximizing district profitability, growing percent to total (%TTL) in
retail sales dollars 14 Basis Points by creating business partnerships with store leaders.
Developed and educated top–performing teams resulting in exceptional customer service. Drove down guest
complaint volume to 1% based on analyzing guest loyalty program scores and partnering to create plans.
Sparked 4 basis point increase in average dollar sales through effective coaching techniques focused on
targeted behaviors.
Sourced, acquired, developed, and retained highly productive talent, including internal staff; adhering to all
district operational requirements of bench talent.
Employee Engagement Scores maintained at Strongly Agree exceeding company and region results.
Training & Development:
Established sustainable environment of learning and development. Efficiently managed staffing levels across
the district and reduced employee turnover by 42%.
Trained managers on coaching for target item product knowledge. Achieved top 5 ranking in company results
and 96% of targets achieved on a company average of 54%.
Produced IDP training collateral from inception through production, including performance evaluation data.

2. Assisted in development of, tested, and trained managers and hourly employees on position competencies.
Utilized Adult Learning Principles to develop structured training content and activities for truck process and
delivery scheduling in Instructor Lead Training and computer based learning environments resulting in a
company BEST PRACTICE
BLOCKBUSTER, Dallas, TX; 2002 – 2004
Project / Training Manager
Charged with training, implementing and evaluating new company programs and initiatives in select markets. Responsible
for leadership training, on-boarding, mentoring, corporate entry educational programs, succession planning, and
performance reviews.
Human Resources:
Integral in design of career development strategy, including individual development plans and program
compliance.
Slashed employee turnover from 98% to 53% through on boarding and continuous training specific to
customer service and sales skills for existing personnel and new hires.
Pivotal in development of region/district implementation plans. As a DM Business Partner supported execution
of regional and company initiatives to achieve both operational excellence and business outcomes.
Orchestrated leadership studies focused on staff needs and formulated targeted training courses based on
evaluation results.
Championed and implemented coaching for sustainable behavioral change programs.
Acting executive coach to market leaders for successful program execution. Cultivated robust programs to
develop human capital assets.
Training & Development:
Conceived and presented instructional design process consisting of delivery methodologies and post–training
evaluations.
Developed, revised and implemented custom and standard training packages including presentations, role
playing, handouts, manuals, exercises, and related resource materials using knowledge of adult learning
principles and the ADDIE model.
Exceeded 90% positive mystery shopper scores. Implemented “coaching” focus classes for assistant managers.
Created and presented floor management workshop for targeted employees.
Additional Experience:
District Manager Frederick’s of Hollywood, Midwest
District Manager, Retail Services Radio Shack, Tampa, FL.
EDUCATION
ARGOSY UNIVERSITY; Tampa, FL
Master of Business Administration - Leadership Concentration,
Bachelor of Science Degree, Business Management – Organizational Development and Management
VILLANOVA UNIVERSITY; Tampa, FL
Human Resource Management Certification, Workforce Planning and Management, Risk Analysis, Business
Management & Strategy, HR Development, Compensation & Benefits, Employee & Labor Relations
PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS
PHR, certified by the Human Resource Certification Institute
County Court Mediator, Certification by the Florida Supreme Court in Progress
MCBB – Masters in Cracker Barrel Business: Coaching for Sustainable Behavioral Change, Conflict Resolution,
Negotiation, and Performance Management Certified
Kepner Tregoe Decision Analysis, Potential Problem/Potential Opportunity Analysis, Situational Analysis Certified
Wicklander Zulwaski Interview and Interrogation Technique 1 Certified
Blockbuster Certifications: Project Management, Change Management, Executive Coaching, Force Field Analysis
From The Front Management - Coach Certified
IBCT – Associate Trainer, Train the Trainer, Webinar Certified
PROFESSIONAL AFFILIATIONS
American Society for Training and Development (ASTD) VP Programs and Events Suncoast Chapter
Organizational Development Special Interest Group (ODSIG) Suncoast Chapter Member
International Board of Certified Trainers (IBCT) Associate Trainer
Society for Human Resource Management (SHRM) National Member