This document outlines Nolga Estevez's work history and experience in customer service roles providing information to patients, explaining health plans and benefits, assisting with medical tasks, and interpreting for Spanish-speaking clients and patients over the past 15 years. She has worked for several hospitals and health organizations answering calls, scheduling appointments, ensuring insurance verification, and aiding nurses.

1. Nolga Estevez
347 239 6917
nolga.estevez@yahoo.com
MetroPlus Health Plan
Customer Service Representative
7/6/15-5/14/16 (Contract Work)
• Answer 60-70 calls per day
• Explain medical, dental, and vision benefits to members
• Order new id cards for members
• Interpret for Spanish speaking members
• Explaining health plans to members (new york state of health plans)
Maximus Inc
Customer Service Representative
1/27/14-5/14/15
• Answer over 50plus calls per day
• Explain application and eligiblity process to clients
• Assist clients with application process
• Explain different health plans to members (medicaid, qualified health plans)
• Explain eligibility process to clients
• Order medicaid id cards for clients
• Interpret for Spanish speaking clients

2. Holliswood Hospital
Mental Health Worker
3/20/11-8/12/13
• Assist registered nurses with admission process
• Check and record patient's vital signs
• Observe and report patient's interaction with staff and other patients on unit
• Assist social workers and therapists with activity groups
• Assist with security checks on units
Elmhurst Hospital
Medical Clerk (Contract Work)
9/9/10-2/11
• Answer phones
• Verify patient's medical insurance
• Schedule appointment for patients with outside providers
• Follow up with patients after appointments or procedures
• Keep track of patient's appointments
• Filing
• Interpret for Spanish speaking patients
• Audit charts
Memorial Hospital of Rhode Island
Certified Nursing Assistant
12/2/02-3/31/2006

3. • Check and record patient's vital signs
• Perform electrocardiograms and blood sugar tests
• Assist nurses with admissions and discharges
• Assist patients with meals
• Assist patietns with bathing, dressing, ambulating, etc
• Interpret for Spanish speaking patients
• Assist unit secretary as needed