1. Charese S. Sanders
331 S Richmond Bsmt. Apt
Chicago, IL 60624
Cell: (773) 469-0675
Home: (773) 353 8619
Email: charesesanders@gmail.com
SUMMARY: I have worked in the area of healthcare for twelve years. I’m a self-starter with very strong medical
billing,collectionand customer service skills. I pose a comprehensive understanding of medical terminology,
CPT, HPCS and ICD-9 coding principles.I find medical billing/collections very interesting and challenging. I
am extremely reliable and alwaysstriving to expand my knowledge.I am certain that my variety of experience
and knowledge would be an asset to your organization.
QUALIFICATIONS:
• Work well without supervision
• English only
• Ability to prioritize and remain focused on the essence of an issue
• Excellent with customer support services
• Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE:
05/01-Present Illinois College of Optometry Chicago, IL
Patient Financial Services
Identifies areas which impedes on collection efforts
Submitted all claims to commercial insurance, Medicare, & Medicaid
Managed multi-lined phones
Process patient’s accounts in a timely manner
Handles various bookkeeping duties
Train new hires
Assisted supervisorwith special projects
Knowledgably with Medicaid's as it relates to Billing and Collections. Also I have experience with all Payor Plan
Billing and Reimbursement Guidelines/Contract requirements.
Such Plans: Medicaid/Medicare/MCO plans/Commercial/Third-Party Payors. BCBS/PPOs/Illini
Care/Meridian/Harmony/AMbetter/FHN/Blue Community/Humana/CCAI/Cigna Health spring/
3/01-04/03 US Oncology Schaumburg, IL
Billing Analyst/Collector
• Assisted staffwith answered multi-line telephone system
• Identifies areas which impedes on collection efforts
• Submitted all claims to commercial insurance
• I brought patient accounts to a close in a timely manner
• Handled accounts correspondences and phones inquires
07/99- 01/00 Loyola University Medical Center Maywood, IL
Insurance Processor (Temporary Assignment)
• Re-billed primary and secondary insurance carriers
• Posted payments, procedural and diagnostic charges
• Answered multi-line telephone, routed calls, and took accurate messages
• Entered demographics and billing data in accordance with the procedures
• Submitted all claims to commercial insurance, Medicare, & Medicaid
1/99-2/99 Lagrange Memorial Hospital Lagrange, IL
Billing Analyst/Collector
• Counseled patients relating to billing insurance carriers
• Answered incoming calls and took accurate messages

2. • Re-billed primary and secondary insurance carriers
• Sorted mail, faxed, and photocopied documents for service coordinators
• Posted payments and provided discounts forpatients when necessary
• Billed governments payers’, Medicare, Medicaid, & Renal Dialysis
• Distributed incoming mail and processed outgoing mail
COMPUTER SKILLS
MS Office 97, Lotus Smart Suites, Word Perfect, ICD-9, CPT Coding Practices
Applications: IMS, Meditech, PCS, IDX 7.0, SMS, Kronos, Revnet, Microfish, NEBO,
NexGen, RealMed
EDUCATION:
June 1993 Richard T Crane High School Diploma Chicago, IL
1994-1997 Northeastern Illinois University Chicago, IL
ReferencesAvailable Upon Request