SlideShare a Scribd company logo
Elizabeth Keown
Tucson, AZ 85711
lisa33keown@gmail.com
Phone 520-258-9735
My name is Elizabeth Keown; I possess a wealth of health care administration knowledge with
over 10 years management and healthcare experience. I have experience in Front office
administrations, supervision, billing, verification, office management, posting, pre-employment
interviewing, surgery scheduling, appointment scheduling, and Prior Authorizations.
Work Experience
Carlson Ear Nose and Throat Front Desk Lead/Verifications
Tucson, AZ December 2014 to August 2015
My daily function included scheduling patients and appointments, insurance verification, data
entry, Front end supervision and lead duties include some of the following; closing at the end of
the day and running monthly reports, handling any patient’s complaints, concerns, and problems,
help with interviews and training, responsible for the cash drawer, bank deposits and super bills,
always verifying everything is done correctly and all monies are accounted for.
Genesis OBGYN Surgery Scheduler
Tucson, AZ February 2014 to December 2014
I work with four Physicians. I coordinate the physician's surgery schedule, the patients and the
entire surgery process. This includes scheduling the pre-op and post-op visits, the surgery, pre-
certification of insurance and notifying the billing department so they can make any required
financial arrangements with the patient. I work closely with the physicians, the hospital surgery
department and other members of the health care team.
UAHN Alvernon Surgery Center Patient Access Coordinator II
Tucson, AZ February 2013 to February 2014
My day to day duties started with verifying insurance for outpatient Ambulatory Surgery. I
would assist checking in patients and collecting copay or deductibles due at time of visit. Help
with any front end duties - including ordering supplies, printing schedules, Rescheduling and
canceling surgeries, or help with anything whenever needed. Due to the smaller surgery center
size I assisted whereever I could always helping with daily cleaning. I multitask very well
working closely with 8 separate medical specialty offices within our organization making sure
patients are eligible and verifying benefits and collecting co-pays/deductibles and clearing “Hold
Bills" on accounts to collect payments.
UAHN Revenue Cycle Coordinator II
Tucson, AZ October 2012 to February 2013
During my time at UAHN I would verify Insurance for INPT and OTPA hospital stays, assisting
and obtaining Prior Authorization for services and visits. I worked (Hold bills) weekly to clean
any pending claims or issues holding up payments, notified Health plans and Private insurance
for emergency stays, admits, and prior authorizations both phone and online.
UAHN Prior Authorization Coordinator
Tucson, AZ July 2010 to October 2012
Promoted from within working closely as a valued team member authorizing a variety of
services, hospital stays, DME, surgery, and processed notifications for all emergent stays.
We answered incoming calls and emails from providers with an array of questions and urgent
requests. Always keeping well versed in AHCCCS guidelines and company policy and
procedure. I was and am always willing to work overtime as needed, and assist with any
additional work flow to help get the prior authorization department back in to compliance per
AHCCCS guidelines Worked very closely with other departments to make the memberproviders
experience as simple as possible.
Trained new hire and temp employees on reviewing, entering and completing authorization
request.
Assisted managers and Case managers with questions about authorizations and obtaining the
required information for authorizations.
UAHN Member Services Rep
Tucson, AZ September 2009 to July 2010
Assist Members and Providers with Physician selection, appointments and benefits to the UPH
care Plans
Reimbursements and Claims issues for Members
Apple One Member Services Rep
Tucson, AZ April 2009 to April 2009
Assist Members and Providers with Physician selection, appointments and benefits to the UPH
care Plans
Reimbursements and Claims issues for Members
Linacre, Center Office Manager
Tucson, AZ January 2008 to November 2008
Managed a Center of 250+ Patients and 2 employees
Helping customers understand their bill
All new set-up paperwork with Customers insurance
Payroll, ordering supplies and equipment
Meeting center goals every month
Working Hold Bills to make sure all paperwork and payments were completed one a timely
manner.
Interviews
Patient set-ups
Greyhound Call Center Supervisor
Tucson, AZ 2006 to 2008
Team of 15 to 28 agents
Coaching and Development
Created Team and Call Center Activities
In Charge of an in house fund, to help Employees in need.
Listen to calls and giving feedback to agents
Conducting One on Ones weekly
New Hire Interviews
Apac Customer Services Temp Supervisor/ Trainer
Tucson, AZ 2004 to 2006
Training several different programs such as Qwest, Comcast Well Point and Harrah's
Temp Supervisor position for 8 months until program closed (Team of 30 agents).
Working one - on - one with client to develop training material
Intuit Sales Representative
Tucson, AZ 2003 to 2004
Selling Quick Books and Payroll Services to Business Owners
Helping out with minor technical support issues
References
I have references upon request

More Related Content

What's hot

CARMELLA JOAN WALKER (1)
CARMELLA JOAN WALKER (1)CARMELLA JOAN WALKER (1)
CARMELLA JOAN WALKER (1)
carmella walker
 
Resume
ResumeResume
Resume
Fe J. LaTona
 
resume
resumeresume
resume
Amie oquist
 
Orenn' oliver woozencroft -allied health resume
Orenn' oliver woozencroft -allied health resumeOrenn' oliver woozencroft -allied health resume
Orenn' oliver woozencroft -allied health resume
laneywooz
 
Hospice Answering Service
Hospice Answering ServiceHospice Answering Service
Hospice Answering Service
RALPH_Summer7949
 
varsha's resume florida
varsha's resume floridavarsha's resume florida
varsha's resume florida
Varsha Patel
 
Purity Muthoni Kimani cv
Purity Muthoni Kimani cvPurity Muthoni Kimani cv
Purity Muthoni Kimani cv
purity kimani
 
Eli's Folder 2
Eli's Folder 2Eli's Folder 2
Eli's Folder 2
Elizabeth Diaz
 
LB-1
LB-1LB-1
SANDRA LOZANO (2)resume
SANDRA LOZANO (2)resumeSANDRA LOZANO (2)resume
SANDRA LOZANO (2)resume
Sandra Lozano
 
Chelsea Hayes Resume3
Chelsea Hayes Resume3Chelsea Hayes Resume3
Chelsea Hayes Resume3
Chelsea Hayes
 
Vanessa de Vries Resume 2016 (3)
Vanessa de Vries Resume 2016 (3)Vanessa de Vries Resume 2016 (3)
Vanessa de Vries Resume 2016 (3)
Vanessa de Vries
 
Linda's 1pgResume
Linda's 1pgResumeLinda's 1pgResume
Linda's 1pgResume
Linda Vanasse
 
Lorraine Olivarez
Lorraine OlivarezLorraine Olivarez
Lorraine Olivarez
Lorraine Olivarez
 
AlyssaDrewResume.docx
AlyssaDrewResume.docxAlyssaDrewResume.docx
AlyssaDrewResume.docx
Alyssa Drew
 
resume
resumeresume
Jessicakiernanresume
JessicakiernanresumeJessicakiernanresume
Jessicakiernanresume
Jessica Kiernan
 
New resume for case management
New resume for case managementNew resume for case management
New resume for case management
Cyndi Sharp
 
Nichole_Webster_(resume2016)
Nichole_Webster_(resume2016)Nichole_Webster_(resume2016)
Nichole_Webster_(resume2016)
Nichole Webster
 
Wendy Resume -word
Wendy Resume -word Wendy Resume -word
Wendy Resume -word
Wendy Monce
 

What's hot (20)

CARMELLA JOAN WALKER (1)
CARMELLA JOAN WALKER (1)CARMELLA JOAN WALKER (1)
CARMELLA JOAN WALKER (1)
 
Resume
ResumeResume
Resume
 
resume
resumeresume
resume
 
Orenn' oliver woozencroft -allied health resume
Orenn' oliver woozencroft -allied health resumeOrenn' oliver woozencroft -allied health resume
Orenn' oliver woozencroft -allied health resume
 
Hospice Answering Service
Hospice Answering ServiceHospice Answering Service
Hospice Answering Service
 
varsha's resume florida
varsha's resume floridavarsha's resume florida
varsha's resume florida
 
Purity Muthoni Kimani cv
Purity Muthoni Kimani cvPurity Muthoni Kimani cv
Purity Muthoni Kimani cv
 
Eli's Folder 2
Eli's Folder 2Eli's Folder 2
Eli's Folder 2
 
LB-1
LB-1LB-1
LB-1
 
SANDRA LOZANO (2)resume
SANDRA LOZANO (2)resumeSANDRA LOZANO (2)resume
SANDRA LOZANO (2)resume
 
Chelsea Hayes Resume3
Chelsea Hayes Resume3Chelsea Hayes Resume3
Chelsea Hayes Resume3
 
Vanessa de Vries Resume 2016 (3)
Vanessa de Vries Resume 2016 (3)Vanessa de Vries Resume 2016 (3)
Vanessa de Vries Resume 2016 (3)
 
Linda's 1pgResume
Linda's 1pgResumeLinda's 1pgResume
Linda's 1pgResume
 
Lorraine Olivarez
Lorraine OlivarezLorraine Olivarez
Lorraine Olivarez
 
AlyssaDrewResume.docx
AlyssaDrewResume.docxAlyssaDrewResume.docx
AlyssaDrewResume.docx
 
resume
resumeresume
resume
 
Jessicakiernanresume
JessicakiernanresumeJessicakiernanresume
Jessicakiernanresume
 
New resume for case management
New resume for case managementNew resume for case management
New resume for case management
 
Nichole_Webster_(resume2016)
Nichole_Webster_(resume2016)Nichole_Webster_(resume2016)
Nichole_Webster_(resume2016)
 
Wendy Resume -word
Wendy Resume -word Wendy Resume -word
Wendy Resume -word
 

Viewers also liked

REACH: Understand The Latino Audience
REACH: Understand The Latino Audience REACH: Understand The Latino Audience
REACH: Understand The Latino Audience
PSMG North Bay
 
Economics in My Community
Economics in My CommunityEconomics in My Community
Economics in My Community
rose1521
 
Chicago’s Role in the International Tech Community
Chicago’s Role in the International Tech CommunityChicago’s Role in the International Tech Community
Chicago’s Role in the International Tech Community
Darius Vaskelis
 
A105_Vaskelis
A105_VaskelisA105_Vaskelis
A105_Vaskelis
Darius Vaskelis
 
Retail Display Final Project
Retail Display Final ProjectRetail Display Final Project
Retail Display Final Project
Maria Prince
 
Prova euf 2009_2
Prova euf 2009_2Prova euf 2009_2
Prova euf 2009_2
almeidacisco
 
IMG Live – NFL Sunday Ticket Marketing Plan – Indiana University
IMG Live – NFL Sunday Ticket Marketing Plan – Indiana UniversityIMG Live – NFL Sunday Ticket Marketing Plan – Indiana University
IMG Live – NFL Sunday Ticket Marketing Plan – Indiana University
Giuseppe Caputo
 
Economics in My Community
Economics in My CommunityEconomics in My Community
Economics in My Community
rose1521
 
MEASURE: Know What Content Works
MEASURE: Know What Content WorksMEASURE: Know What Content Works
MEASURE: Know What Content Works
PSMG North Bay
 
Arduino
ArduinoArduino
Global Climate Change
Global Climate ChangeGlobal Climate Change
Global Climate Change
Peter Woodhouse
 
Ch9 hereditysection1
Ch9 hereditysection1Ch9 hereditysection1
Ch9 hereditysection1
cwyatt01
 
Passive voice
Passive voicePassive voice
Tarea investigacion enfoques lagrangiano y euleriano
Tarea investigacion enfoques lagrangiano y eulerianoTarea investigacion enfoques lagrangiano y euleriano
Tarea investigacion enfoques lagrangiano y euleriano
Clarisa Corella Flores
 
AHEAD OF THE CURVE - What’s Next in Marketing
AHEAD OF THE CURVE - What’s Next in Marketing AHEAD OF THE CURVE - What’s Next in Marketing
AHEAD OF THE CURVE - What’s Next in Marketing
PSMG North Bay
 
Te Horowhenua Trust : SO Much More
Te Horowhenua Trust : SO Much MoreTe Horowhenua Trust : SO Much More
Te Horowhenua Trust : SO Much More
Joann Ransom
 
CSDM_Win14-Jacques
CSDM_Win14-JacquesCSDM_Win14-Jacques
CSDM_Win14-Jacques
Candice Murphy
 
Trans
TransTrans
Mischievous Baby Krishna Eats Mud
Mischievous Baby Krishna Eats MudMischievous Baby Krishna Eats Mud
Mischievous Baby Krishna Eats Mud
Premium Prose
 
serbia chairmanship - youth conference on radicalization
serbia chairmanship - youth conference on radicalizationserbia chairmanship - youth conference on radicalization
serbia chairmanship - youth conference on radicalization
Aaron Joshua Pinto
 

Viewers also liked (20)

REACH: Understand The Latino Audience
REACH: Understand The Latino Audience REACH: Understand The Latino Audience
REACH: Understand The Latino Audience
 
Economics in My Community
Economics in My CommunityEconomics in My Community
Economics in My Community
 
Chicago’s Role in the International Tech Community
Chicago’s Role in the International Tech CommunityChicago’s Role in the International Tech Community
Chicago’s Role in the International Tech Community
 
A105_Vaskelis
A105_VaskelisA105_Vaskelis
A105_Vaskelis
 
Retail Display Final Project
Retail Display Final ProjectRetail Display Final Project
Retail Display Final Project
 
Prova euf 2009_2
Prova euf 2009_2Prova euf 2009_2
Prova euf 2009_2
 
IMG Live – NFL Sunday Ticket Marketing Plan – Indiana University
IMG Live – NFL Sunday Ticket Marketing Plan – Indiana UniversityIMG Live – NFL Sunday Ticket Marketing Plan – Indiana University
IMG Live – NFL Sunday Ticket Marketing Plan – Indiana University
 
Economics in My Community
Economics in My CommunityEconomics in My Community
Economics in My Community
 
MEASURE: Know What Content Works
MEASURE: Know What Content WorksMEASURE: Know What Content Works
MEASURE: Know What Content Works
 
Arduino
ArduinoArduino
Arduino
 
Global Climate Change
Global Climate ChangeGlobal Climate Change
Global Climate Change
 
Ch9 hereditysection1
Ch9 hereditysection1Ch9 hereditysection1
Ch9 hereditysection1
 
Passive voice
Passive voicePassive voice
Passive voice
 
Tarea investigacion enfoques lagrangiano y euleriano
Tarea investigacion enfoques lagrangiano y eulerianoTarea investigacion enfoques lagrangiano y euleriano
Tarea investigacion enfoques lagrangiano y euleriano
 
AHEAD OF THE CURVE - What’s Next in Marketing
AHEAD OF THE CURVE - What’s Next in Marketing AHEAD OF THE CURVE - What’s Next in Marketing
AHEAD OF THE CURVE - What’s Next in Marketing
 
Te Horowhenua Trust : SO Much More
Te Horowhenua Trust : SO Much MoreTe Horowhenua Trust : SO Much More
Te Horowhenua Trust : SO Much More
 
CSDM_Win14-Jacques
CSDM_Win14-JacquesCSDM_Win14-Jacques
CSDM_Win14-Jacques
 
Trans
TransTrans
Trans
 
Mischievous Baby Krishna Eats Mud
Mischievous Baby Krishna Eats MudMischievous Baby Krishna Eats Mud
Mischievous Baby Krishna Eats Mud
 
serbia chairmanship - youth conference on radicalization
serbia chairmanship - youth conference on radicalizationserbia chairmanship - youth conference on radicalization
serbia chairmanship - youth conference on radicalization
 

Similar to ElizabethKeown Resume

LEAH RESUME
LEAH RESUMELEAH RESUME
LEAH RESUME
Leah Lewis
 
Danielle Resume
Danielle ResumeDanielle Resume
Danielle Resume
Danielle Chinn
 
Updated Awesome Resume
Updated Awesome ResumeUpdated Awesome Resume
Updated Awesome Resume
Monica Dee Cardwell
 
Melissa san pedro 2014.pdf resume
Melissa san pedro 2014.pdf  resumeMelissa san pedro 2014.pdf  resume
Melissa san pedro 2014.pdf resume
Melissa San Pedro
 
Melissa San Pedro 2014.pdf Resume
Melissa San Pedro 2014.pdf  ResumeMelissa San Pedro 2014.pdf  Resume
Melissa San Pedro 2014.pdf Resume
Melissa San Pedro
 
Beverly Resume
Beverly ResumeBeverly Resume
Beverly Resume
Beverly Hester
 
Kimberly A. Seda-Resume
Kimberly A. Seda-ResumeKimberly A. Seda-Resume
Kimberly A. Seda-Resume
Kimberly Seda
 
2015 POM Presentation-3
2015 POM Presentation-32015 POM Presentation-3
2015 POM Presentation-3
David Pack
 
Alyssa drewresume.docx
Alyssa drewresume.docxAlyssa drewresume.docx
Alyssa drewresume.docx
Alyssa Drew
 
Resume james esther
Resume james estherResume james esther
Resume james esther
Esther James
 
Burton Resume
Burton ResumeBurton Resume
Burton Resume
Katherine Burton
 
Lymarie Masso Resume July 2015
Lymarie Masso Resume July 2015Lymarie Masso Resume July 2015
Lymarie Masso Resume July 2015
Lymarie Masso
 
Bobbie Jo Johnson Resume
Bobbie Jo Johnson ResumeBobbie Jo Johnson Resume
Bobbie Jo Johnson Resume
Bobbie Williams - Johnson
 
Resume Linesa Canady Seattle
Resume Linesa Canady SeattleResume Linesa Canady Seattle
Resume Linesa Canady Seattle
Linesa Canady
 
Resume May 2016
Resume May 2016Resume May 2016
Resume May 2016
Beth Johnson
 
Sylvia Hinojosa Welsh resume
Sylvia Hinojosa Welsh resumeSylvia Hinojosa Welsh resume
Sylvia Hinojosa Welsh resume
Sylvia Welsh
 
Danielle Webster (final)
Danielle Webster (final)Danielle Webster (final)
Danielle Webster (final)
QCN Managers
 
Dascia-Gilliam
Dascia-GilliamDascia-Gilliam
Dascia-Gilliam
dascia gilliam
 
Kristi Daniel CV2_2016
Kristi Daniel CV2_2016Kristi Daniel CV2_2016
Kristi Daniel CV2_2016
Kristi M. Daniel,RMA,BSHA/HM,MBA
 
Diana-Juarez
Diana-JuarezDiana-Juarez
Diana-Juarez
diana juarez
 

Similar to ElizabethKeown Resume (20)

LEAH RESUME
LEAH RESUMELEAH RESUME
LEAH RESUME
 
Danielle Resume
Danielle ResumeDanielle Resume
Danielle Resume
 
Updated Awesome Resume
Updated Awesome ResumeUpdated Awesome Resume
Updated Awesome Resume
 
Melissa san pedro 2014.pdf resume
Melissa san pedro 2014.pdf  resumeMelissa san pedro 2014.pdf  resume
Melissa san pedro 2014.pdf resume
 
Melissa San Pedro 2014.pdf Resume
Melissa San Pedro 2014.pdf  ResumeMelissa San Pedro 2014.pdf  Resume
Melissa San Pedro 2014.pdf Resume
 
Beverly Resume
Beverly ResumeBeverly Resume
Beverly Resume
 
Kimberly A. Seda-Resume
Kimberly A. Seda-ResumeKimberly A. Seda-Resume
Kimberly A. Seda-Resume
 
2015 POM Presentation-3
2015 POM Presentation-32015 POM Presentation-3
2015 POM Presentation-3
 
Alyssa drewresume.docx
Alyssa drewresume.docxAlyssa drewresume.docx
Alyssa drewresume.docx
 
Resume james esther
Resume james estherResume james esther
Resume james esther
 
Burton Resume
Burton ResumeBurton Resume
Burton Resume
 
Lymarie Masso Resume July 2015
Lymarie Masso Resume July 2015Lymarie Masso Resume July 2015
Lymarie Masso Resume July 2015
 
Bobbie Jo Johnson Resume
Bobbie Jo Johnson ResumeBobbie Jo Johnson Resume
Bobbie Jo Johnson Resume
 
Resume Linesa Canady Seattle
Resume Linesa Canady SeattleResume Linesa Canady Seattle
Resume Linesa Canady Seattle
 
Resume May 2016
Resume May 2016Resume May 2016
Resume May 2016
 
Sylvia Hinojosa Welsh resume
Sylvia Hinojosa Welsh resumeSylvia Hinojosa Welsh resume
Sylvia Hinojosa Welsh resume
 
Danielle Webster (final)
Danielle Webster (final)Danielle Webster (final)
Danielle Webster (final)
 
Dascia-Gilliam
Dascia-GilliamDascia-Gilliam
Dascia-Gilliam
 
Kristi Daniel CV2_2016
Kristi Daniel CV2_2016Kristi Daniel CV2_2016
Kristi Daniel CV2_2016
 
Diana-Juarez
Diana-JuarezDiana-Juarez
Diana-Juarez
 

ElizabethKeown Resume

  • 1. Elizabeth Keown Tucson, AZ 85711 lisa33keown@gmail.com Phone 520-258-9735 My name is Elizabeth Keown; I possess a wealth of health care administration knowledge with over 10 years management and healthcare experience. I have experience in Front office administrations, supervision, billing, verification, office management, posting, pre-employment interviewing, surgery scheduling, appointment scheduling, and Prior Authorizations. Work Experience Carlson Ear Nose and Throat Front Desk Lead/Verifications Tucson, AZ December 2014 to August 2015 My daily function included scheduling patients and appointments, insurance verification, data entry, Front end supervision and lead duties include some of the following; closing at the end of the day and running monthly reports, handling any patient’s complaints, concerns, and problems, help with interviews and training, responsible for the cash drawer, bank deposits and super bills, always verifying everything is done correctly and all monies are accounted for. Genesis OBGYN Surgery Scheduler Tucson, AZ February 2014 to December 2014 I work with four Physicians. I coordinate the physician's surgery schedule, the patients and the entire surgery process. This includes scheduling the pre-op and post-op visits, the surgery, pre- certification of insurance and notifying the billing department so they can make any required financial arrangements with the patient. I work closely with the physicians, the hospital surgery department and other members of the health care team. UAHN Alvernon Surgery Center Patient Access Coordinator II Tucson, AZ February 2013 to February 2014 My day to day duties started with verifying insurance for outpatient Ambulatory Surgery. I would assist checking in patients and collecting copay or deductibles due at time of visit. Help with any front end duties - including ordering supplies, printing schedules, Rescheduling and canceling surgeries, or help with anything whenever needed. Due to the smaller surgery center size I assisted whereever I could always helping with daily cleaning. I multitask very well working closely with 8 separate medical specialty offices within our organization making sure patients are eligible and verifying benefits and collecting co-pays/deductibles and clearing “Hold Bills" on accounts to collect payments. UAHN Revenue Cycle Coordinator II
  • 2. Tucson, AZ October 2012 to February 2013 During my time at UAHN I would verify Insurance for INPT and OTPA hospital stays, assisting and obtaining Prior Authorization for services and visits. I worked (Hold bills) weekly to clean any pending claims or issues holding up payments, notified Health plans and Private insurance for emergency stays, admits, and prior authorizations both phone and online. UAHN Prior Authorization Coordinator Tucson, AZ July 2010 to October 2012 Promoted from within working closely as a valued team member authorizing a variety of services, hospital stays, DME, surgery, and processed notifications for all emergent stays. We answered incoming calls and emails from providers with an array of questions and urgent requests. Always keeping well versed in AHCCCS guidelines and company policy and procedure. I was and am always willing to work overtime as needed, and assist with any additional work flow to help get the prior authorization department back in to compliance per AHCCCS guidelines Worked very closely with other departments to make the memberproviders experience as simple as possible. Trained new hire and temp employees on reviewing, entering and completing authorization request. Assisted managers and Case managers with questions about authorizations and obtaining the required information for authorizations. UAHN Member Services Rep Tucson, AZ September 2009 to July 2010 Assist Members and Providers with Physician selection, appointments and benefits to the UPH care Plans Reimbursements and Claims issues for Members Apple One Member Services Rep Tucson, AZ April 2009 to April 2009 Assist Members and Providers with Physician selection, appointments and benefits to the UPH care Plans Reimbursements and Claims issues for Members Linacre, Center Office Manager Tucson, AZ January 2008 to November 2008 Managed a Center of 250+ Patients and 2 employees Helping customers understand their bill All new set-up paperwork with Customers insurance Payroll, ordering supplies and equipment Meeting center goals every month
  • 3. Working Hold Bills to make sure all paperwork and payments were completed one a timely manner. Interviews Patient set-ups Greyhound Call Center Supervisor Tucson, AZ 2006 to 2008 Team of 15 to 28 agents Coaching and Development Created Team and Call Center Activities In Charge of an in house fund, to help Employees in need. Listen to calls and giving feedback to agents Conducting One on Ones weekly New Hire Interviews Apac Customer Services Temp Supervisor/ Trainer Tucson, AZ 2004 to 2006 Training several different programs such as Qwest, Comcast Well Point and Harrah's Temp Supervisor position for 8 months until program closed (Team of 30 agents). Working one - on - one with client to develop training material Intuit Sales Representative Tucson, AZ 2003 to 2004 Selling Quick Books and Payroll Services to Business Owners Helping out with minor technical support issues References I have references upon request