This document discusses conflict resolution and provides methods for resolving conflict. It defines conflict resolution as identifying and addressing differences between people in a mature and respectful way. It identifies four types of conflict resolution: ignoring it, smoothing it over, forcing a resolution, and compromising. The document recommends methods like finding the root cause, allowing all parties to speak, encouraging listening, and using collaboration to identify areas of disagreement and agreement to search for a consensus solution.

1. 321
The Leadership Excellence Series
Resolving Conflict

2. Conflict is what you get
when two or more
people have differences,
real or perceived, that are
not resolved.
1
Definitions

3. Conflict resolution is what
we do to identify and
address conflict in a mature
and respectful way.
2
Definitions

4. 1. Contentious Personalities
2. Misunderstanding
3. Issues
4. Styles of Leadership
3
Types of Conflict

5. 1. Ignore it
2. Smooth it over
3. Force
4. Compromise
5. Collaboration
4
Methods for Resolving Conflict

6. 1. Find the root cause.
2. Allow all parties to speak.
5
Facilitate Collaboration

7. Do not allow emotion to consume the
parties involved.
Keep a respectful, empathetic, and
caring attitude toward everyone.
Stay away from blame and accusations.
6
Facilitate Collaboration
A Word of Caution

8. 3. Encourage all parties to listen.
4. Identify areas of disagreement.
5. Identify areas of agreement.
6. Search for solutions.
7. Reach a consensus.
7
Facilitate Collaboration

9. Write down all ideas as they are
generated.
Evaluate the positive and negative
aspects of each idea.
Narrow the list to the idea that best
resolves the problem.
8
The Brainstorming Method

10. A leader must
A leader must
resolve conflict!
resolve conflict!
9
Conclusion