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Resolving Conflict


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Toastmasters The Leadership Excellence Series Speech

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Resolving Conflict

  1. 1. Resolving Conflict The Leadership Excellence series Jennifer Tseng July 10, 2009
  2. 2. Conflict=Disagreement Conflict=Argument Difference makes conflict.
  3. 3. Conflict is not always bad <ul><li>Positive changes </li></ul><ul><li>Increased productivity </li></ul><ul><li>Better Decisions </li></ul><ul><li>Innovation </li></ul><ul><li>Bonding among people </li></ul>When it is addressed and resolved……..
  4. 4. Types of Conflict <ul><li>Personalities </li></ul><ul><li>Issues: </li></ul><ul><ul><li>Objectives, </li></ul></ul><ul><ul><li>Perceptions, </li></ul></ul><ul><ul><li>Expectations….etc. </li></ul></ul>Conflict may occur for two reasons
  5. 5. Avert Conflict <ul><li>Not trying to change others personality </li></ul><ul><li>Let everyone knows the facts about the situation. </li></ul><ul><li>Focus on achieving the team’s goal. </li></ul>
  6. 6. Methods for Resolving Conflict <ul><li>Ignoring it…….. it festers </li></ul><ul><li>Smoothing it over…… the team’s goals?? </li></ul><ul><li>Forcing…… winners and losers </li></ul><ul><li>Compromising…… both make concession to apply a solution </li></ul><ul><li>Collaboration……. work together to reach an agreement </li></ul>good way
  7. 7. Collaboration <ul><li>Allow all parties to speak. </li></ul><ul><li>Identify areas of agreement. </li></ul><ul><li>Identify areas of disagreement. </li></ul><ul><li>Search for solutions. </li></ul><ul><li>Reach a consensus. </li></ul>Win/win situation
  8. 8. Tips for Resolving Conflict
  9. 9. <ul><li>Open communication </li></ul><ul><ul><li>Respectful </li></ul></ul><ul><ul><li>Empathetic </li></ul></ul><ul><ul><li>Caring </li></ul></ul>Tips
  10. 10. <ul><li>Focus on Better / Less </li></ul><ul><li>not Right / Wrong </li></ul>Tips
  11. 11. <ul><li>Find the root cause---- </li></ul><ul><ul><li>Discuss on the facts and present situation. </li></ul></ul><ul><li>Be a good listener </li></ul>Tips
  12. 12. <ul><li>Brainstorm to find the best resolution. </li></ul>Tips
  13. 13. <ul><li>Conflict is a part of life. </li></ul>Conclusion
  14. 14. <ul><li>Conflict is an opportunity to success. </li></ul><ul><ul><li>Solve team problems </li></ul></ul><ul><ul><li>Focused on team goals </li></ul></ul>Conclusion
  15. 15. <ul><li>When everyone wins, </li></ul><ul><li>your team will achieve its goals. </li></ul>Conclusion
  16. 16. --END--