Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Resolving Conflict

2,368 views

Published on

Toastmasters The Leadership Excellence Series Speech

  • Be the first to comment

Resolving Conflict

  1. 1. Resolving Conflict The Leadership Excellence series Jennifer Tseng July 10, 2009
  2. 2. Conflict=Disagreement Conflict=Argument Difference makes conflict.
  3. 3. Conflict is not always bad <ul><li>Positive changes </li></ul><ul><li>Increased productivity </li></ul><ul><li>Better Decisions </li></ul><ul><li>Innovation </li></ul><ul><li>Bonding among people </li></ul>When it is addressed and resolved……..
  4. 4. Types of Conflict <ul><li>Personalities </li></ul><ul><li>Issues: </li></ul><ul><ul><li>Objectives, </li></ul></ul><ul><ul><li>Perceptions, </li></ul></ul><ul><ul><li>Expectations….etc. </li></ul></ul>Conflict may occur for two reasons
  5. 5. Avert Conflict <ul><li>Not trying to change others personality </li></ul><ul><li>Let everyone knows the facts about the situation. </li></ul><ul><li>Focus on achieving the team’s goal. </li></ul>
  6. 6. Methods for Resolving Conflict <ul><li>Ignoring it…….. it festers </li></ul><ul><li>Smoothing it over…… the team’s goals?? </li></ul><ul><li>Forcing…… winners and losers </li></ul><ul><li>Compromising…… both make concession to apply a solution </li></ul><ul><li>Collaboration……. work together to reach an agreement </li></ul>good way
  7. 7. Collaboration <ul><li>Allow all parties to speak. </li></ul><ul><li>Identify areas of agreement. </li></ul><ul><li>Identify areas of disagreement. </li></ul><ul><li>Search for solutions. </li></ul><ul><li>Reach a consensus. </li></ul>Win/win situation
  8. 8. Tips for Resolving Conflict
  9. 9. <ul><li>Open communication </li></ul><ul><ul><li>Respectful </li></ul></ul><ul><ul><li>Empathetic </li></ul></ul><ul><ul><li>Caring </li></ul></ul>Tips
  10. 10. <ul><li>Focus on Better / Less </li></ul><ul><li>not Right / Wrong </li></ul>Tips
  11. 11. <ul><li>Find the root cause---- </li></ul><ul><ul><li>Discuss on the facts and present situation. </li></ul></ul><ul><li>Be a good listener </li></ul>Tips
  12. 12. <ul><li>Brainstorm to find the best resolution. </li></ul>Tips
  13. 13. <ul><li>Conflict is a part of life. </li></ul>Conclusion
  14. 14. <ul><li>Conflict is an opportunity to success. </li></ul><ul><ul><li>Solve team problems </li></ul></ul><ul><ul><li>Focused on team goals </li></ul></ul>Conclusion
  15. 15. <ul><li>When everyone wins, </li></ul><ul><li>your team will achieve its goals. </li></ul>Conclusion
  16. 16. --END--

×