1. HASSAN YOUSSEF
Mobile: 055-1712822 & 0567767085
E-mail: hassan.youssef86@gmail.com
hassan.youssef@mediclinic.ae
LinkedIn : Hassan Youssef (Patient Administrator)
Visa Type : Employment free zone visa.
Objectives:
Seeking a challenging opportunity to utilize my strong organizational skills, educational background, ability
to work well with people in teams, which will allow me to grow personally and professionally.
I am self-motivated and able to work both independently and as collaborative team member. I have good
experience in customer service and public relations and reception and sales, looking for new challenge in new
places with different targets.
Work Experience
o Mediclinic Middle East – Dubai, UAE.
Dec. 2014 till date.
Job Title
Patient Administrator
Responsibilities:
• Welcome clients and receive Patients according to company procedure
• collect and enter into system Patient demographic data and accurate eligibility details as per hospital
standers and procedures.
• Registration forms are signed and filed.
• Insurance Card copies scanned and kept on patient files/system.
• Patient attendance confirmed by entering data into the system as per hospital standards.
• Act as source of information about hospital/clinic services, policies and rules
• Patients are pre-admitted as per pre-admission procedure
• Patients are informed of documentation required and relevant financial aspects, for admission
• Deposits collected as per hospital policy
• Relevant admission documents are obtained, processed and filed as per specifications
• Patients scheduled according to Doctors availability and as per hospital standards
• Appointments confirmed with patients 24 hours prior to appointment date
• Doctors Appointment calendars are created and updated as per Hospital standers.

2. Job Title
Receptionist / Patient care
Responsibilities:
 Answer and respond to telephone calls with professionalism.
 Manage recall and inactive patient system.
 Make follow-up appointments as needed.
 Welcomes visitors by greeting them, in person or on the telephone;
 Answering or referring inquiries.
 Directing visitors by maintaining employee and department directories; giving instructions.
 Maintains security by following procedures by issuing visitor badges etc…
 Maintains safe and clean reception area by complying with procedures, rules, and regulations.
 Maintains continuity among work teams by documenting and communicating actions, irregularities,
and continuing needs.
 Contributes to team effort by accomplishing related results as needed.
 Answer all incoming calls and handle callers’ enquiries.
 Meet and greet visitors.
ETIHAD Airways – Abu Dhabi International Air Port
Abu Dhabi – U.A.E July 2010-July 2011
Job Title:
Customer Service Representative and guide lines:
Guide and help passengers for their destinations and all what they want to reach it inside the terminal.
Education
Bachelor of Arts and Education – Zagazig University -Egypt
Sep 2003-june 2007
High school graduation – Al-Balashon Secondary School
Sep 2000-june 2003
Skills
Computer skills:
 Windows XP, Windows Vista & Windows 7.
 Microsoft word & Microsoft Excel & Outlook.
 Internet Research and navigation.
Magrabi Hospitals and Centers
Abu Dhabi & Al-Ain – U.A.E Aug 2011-Nov 2014

3. Languages
Arabic : Native Speaker.
English : Fluent speaking, reading and writing.
Personal Skills
Positive Attitude
Ability to deal calmly with difficult customers or visitors
Ability to keep calm under pressure
Excellent verbal and written communication skills
Organizational Ability, Dependability
The ability to work under own initiative
Good Listening Skills, Excellent interpersonal skills
A smart and neat appearance
Verbal and written communication skills in English and Arabic
Professional personal presentation, Customer service orientation
Organizing and planning, Attention to detail
Initiative, Reliability & Stress tolerance.
Knowledge of computers and any relevant software applications
Knowledge of customer service principles and practices
Keyboard skills, Ability to work a telephone system
Problem solving skills, Team work player.
Courses and training:
- CPR AED heart saver training with Mediclinic training and education department
- Patient relation and customer Service in MEDICLINIC Middle East Hospitals Dubai-UAE.
- Patient relation and rights course at Magrabi Hospitals and Centers Abu-Dhabi-UAE
Personal Data:
: 20August, 1986.
: Egyptian.
: Single.
: Exempted.
Reference:
Available upon request.