Agile Gurugram 2022 Accelerate Digital Transformation through Agility Siddharth Prabhudas Sr. Director Software Engineering, Optum

1. Accelerate Digital
Transformation through Agility
“Disclaimer: This presentation is for general informational purposes only and should
not be construed as any professional advice. The views expressed in this are my
personal views and not that of Optum/UHG. Optum/UHG or any of their affiliates shall
not be responsible for the statements made or views presented by me during this
presentation. You are advised to exercise your independent judgement.”
agilegurugram.com

2. A Big Disruption
Happened !!
Science News

3. The Whole World
moved Virtual !!
Earth.com

4.  Legacy
 Manual
 Slow
 Less Secure
 Modern
 Automate
 Fast
 More Secured
 Customer Satisfaction
Digital Transformation
Is the Only Way Out !!
Taxscan.in
Business insider

5. Healthcare
Film
Pharma
Retail
Banking
Railway
Airlines
Shipping
Mobile
Travel

6.  Enhanced Patient Engagement
 Efficient Healthcare Analysis
 Improved Care to Patients
 Timely Assistance
 Eliminate Human Errors
 Access to Real-time Healthcare
Information
 Data Privacy and Security
 Remote Patient Monitoring
 Preventive Care
 Better ROI
Benefits of Digital Transformation in
Healthcare Industry
Crgroup.com

7. Large Scale Implementation is
always Difficult !!!

8. “ Agile is a MINDSET, defined by 4
VALUES, driven by 12 PRINCIPLES &
manifested by a number of PRACTICES
“

9. Leadership Direction
Depositphotos.com

10. Responsive to Change
 Change in Recruitment Process
 Talent Transformation
 People at the Core
 Flexi Working Environment
 Metrix Organisational Structure
 Customer centric products
 Light weight Technology
 Real time feedback mechanism
 Virtual Asset Management
Filmwholesale.com

11. Training and Communication
 How the communication needs to
happen
 Awareness Sessions
 Coaching, Coaching and Coaching

12. Change Management
 Why Change is important
 How to navigate change
 360 view of benefits including business
 Change in Mindset
 Core Agile – Safe ( cutting across functions ) –
LeSS ( Cutting across Applications )
 New Technology to solve business problems
instead of just getting the projects delivered

13. Iterative
 Covid ( Case Study )
 Updating the intake channels to accept the covid claims
 Configuration changes around covid
 Ability to process COVID claims on priority
 Relax some of the restrictions for COVID Vs Normal Claims
 Claims Adjustment – no cost share to members
 Claims Payment presentments
 Changes to frontends – Member and provider portals
 Changing member coverages – giving additional benefits
 Making more resources available – providing details of providers, Virtual
Care, Telehealth
 Iterative product development taking end users and business into confidence
 Development process has to be iterative
 Tweaking to Release Management process

14. Business Alignment
 Interaction with the business
 Implementation timelines reduced by reducing the
complex processes
 MVP – Most Viable Product
 Covid ( Case Study )
 Command Centre – Ops team working closely with
customers
 Prioritized
 Dedicated team
 Infrastructure scaling
 Gave relaxations to customers
 Moved towards EDI transactions, Chatbots
 Dev-Ops
 Deployment – multiple times a week
 Shared Objectives, Goals and Metrics
 Time to Build and Time to Market

15. Organisation Design
 Core Agile – Safe ( cutting
across functions ) – LeSS (
Cutting across Applications )
Less.works

16. Distributed Agile
 Collaboration tools – teams, Zoom
 Self Organization
 Accountability
 Clear Goals
 Cooperate and help each other out
 Flexible timings – Both US and India to have
overlapping

17. Thanks