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Accelerate enterprise-wide transformation
in your medical organization
2
The life
sciences
industry is at
an inflection
point!
More about
data science
and advanced
analytics to better
inform decision
making
Digital impact
from trials, to
patient access
and changing the
way we work
How do we reach
our customers
more effectively
and efficiently?
Growing
importance of
Field Medical,
especially as
Sales rep. access
(and overall
access) has
diminished
More
opportunities to
show the value of
Medical across
the value chain
Relationship with
physicians based
on greater virtual
interactions and
digital
progression
Key drivers
to the future
2
© 2022 Indegene. All rights reserved.
Indegene helps Chief Medical Officer organizations to be future ready
Personalize
Physician, patient
and payer
experience
Ensure
safety
Adverse event
management
Lead
competition on
the digital journey
Accelerate
Regulatory
submission &
approval
3
© 2022 Indegene. All rights reserved.
Our Enterprise Medical capabilities are expertise-led
Strategy & Consulting
Drive Meaningful Outcomes and Customer Experience through Modern Technologies
Operations at Scale
Expertise at Scale
Regulatory
Safety
Medical Affairs HEOR
4
© 2022 Indegene. All rights reserved.
We enable customer-centric experiences with advanced technology-
driven solutions that modernize Medical Affairs operations
End to End
Medical
Affairs Service
Spectrum
Material Review
• Medical
• Regulatory
• Editorial
• Other Operational
Support
Scientific & Medical
Communications
• Medical content creation
• Publications & Literature
Surveillance
• Congress & Adboards
• DAMS & Production support
Medical
Information
• Contact center
• Inquiry Management
• Standard/custom
responses
• Insights generation
MSL & Field
Excellence
• MSL Staff
• Virtual Engagement
Platforms
• MSL Analytics
• Field Medical &
Effectiveness
Learning &
Development
• Curriculum Design
• Product and
Disease Training
• Launch Training
• Social Learning
Measurement & Analytics
Enabled by contextualized artificial intelligence, machine learning and natural language processing technologies
Personalized Omnichannel customer Experience Omnichannel Execution Framework
5
© 2022 Indegene. All rights reserved.
We reduce the Total Cost of Safety Operations by leveraging technology
across the case processing cycle - human + machine approach
Leveraging Industry Expertise and Fit-For-Purpose Technology
Enhanced patient safety
Effective
Safety Data Capture and Reporting
Efficient
Product Safety Profiling
Transformational
Product Safety Experience
Consistent quality, accurate,
compliant data
Precision in anticipating and
mitigating safety outcomes
Value-based risk prioritization
.
AE Monitoring
and Collection
HA
Communication
Plan, Track and
Trace
Predictive
Safety
Digital
Safety
New Age Data
and Unified
Data Source
6
© 2022 Indegene. All rights reserved.
We enable predictability and acceleration in Regulatory approvals
.
Regulatory
intelligence
Competitive
Intelligence
Market
Intelligence
Operational
Intelligence
Health Authority
Communication Regulatory
Strategy
Effective Regulatory Strategy
• Generate real-time insights from
health authority interactions, market
intelligence, and competitive
intelligence
• Embed insights into designing
regulatory strategy that enhances
submission/approval success
Efficient Regulatory Submissions
• Integrate intelligence into authoring
of submission content
• Accelerate planning and submission
pathway for first time right
outcomes
Shortened time
to submission
Minimized
iterations
Higher
probability of
submission
success
Faster
approvals
7
© 2022 Indegene. All rights reserved.
We enable HEOR leaders to demonstrate the clinical and economical
value of innovation
Real World
Evidence
Generation
Health Economic
Modelling
Comparative
Effectiveness
Studies
Communications
and Client
Support Services
Data-driven informed
decisions
Accelerated access
to insights
Improved information quality
across therapeutic areas
Trial results that are closer to
real-world outcomes
8
© 2022 Indegene. All rights reserved.
Our COEs accelerate enterprise-wide transformation
Excellence-driven Teams
Efficiency
Automated Operations
Excellence
Effectiveness
Integrated Operations
Enterprise-wide, Technology-led COEs
Complex, Domain-Intensive, Integrated Processes
Fit-For-Purpose Technology Application
Multi-Layered Architecture
Global Footprint
Strategic Support for Design, Road Mapping and Change Management
Thought leadership to define North star
9
© 2022 Indegene. All rights reserved.
We contextualize technology to accelerate and scale outcomes
Digital-First Experience
Differentiated Positioning Transformed Operations and Processes
Enablers
• Taxonomy and Ontologies
• Business Processes
• Compliance
• AI, ML, NLP, Machine Vision, OCR
• Machine / Human-In-The-Loop
• Data Security and Architecture
Medical Context Technology Expertise Partnerships
Data Models Analytics Engines Platforms
Technology IP
Content Supply Chain
Across Value Chain
Content
Strategy
Content Ingestion
and Deconstruction
Content
Relationship
Content
Authoring
Content
Deployment
Content
Performance
Regulatory Safety Market Access Medical Affairs
Content
Review
10
© 2022 Indegene. All rights reserved.
We enabled a top 20 pharma company
shift right on the MLR maturity curve
© 2022 Indegene. All rights reserved. 11
45%
Improvement in
MLR cycle time
20%
Reduction in
cost/asset
7000
Person hours saved
in process and tech
© 2021 Indegene. All rights reserved. 12
We enabled Merck Sharp and Dohme to
enhance medical information and
case management operations
across 12 markets in APAC
100%
Monitoring of incoming cases
and queries across 12 markets
0
Major or critical issues flagged in
audit and inspection
We automated and transformed
adverse event case intake
and processing for a top 3
pharma company
© 2022 Indegene. All rights reserved. 13
2.5x á
Number of cases
processed
60%
Savings in
total cost
50% â
Process
time
© 2022 Indegene. All rights reserved. 14
>85%
Accuracy over
manual process
40% â
Turnaround
time
~90%
Accuracy in automatic
content comparison
We applied NLP to improve the
accuracy and speed of
labeling operations for an
American multinational
Thank You!

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Enterprise Medical Solutions

  • 2. 2 The life sciences industry is at an inflection point! More about data science and advanced analytics to better inform decision making Digital impact from trials, to patient access and changing the way we work How do we reach our customers more effectively and efficiently? Growing importance of Field Medical, especially as Sales rep. access (and overall access) has diminished More opportunities to show the value of Medical across the value chain Relationship with physicians based on greater virtual interactions and digital progression Key drivers to the future 2 © 2022 Indegene. All rights reserved.
  • 3. Indegene helps Chief Medical Officer organizations to be future ready Personalize Physician, patient and payer experience Ensure safety Adverse event management Lead competition on the digital journey Accelerate Regulatory submission & approval 3 © 2022 Indegene. All rights reserved.
  • 4. Our Enterprise Medical capabilities are expertise-led Strategy & Consulting Drive Meaningful Outcomes and Customer Experience through Modern Technologies Operations at Scale Expertise at Scale Regulatory Safety Medical Affairs HEOR 4 © 2022 Indegene. All rights reserved.
  • 5. We enable customer-centric experiences with advanced technology- driven solutions that modernize Medical Affairs operations End to End Medical Affairs Service Spectrum Material Review • Medical • Regulatory • Editorial • Other Operational Support Scientific & Medical Communications • Medical content creation • Publications & Literature Surveillance • Congress & Adboards • DAMS & Production support Medical Information • Contact center • Inquiry Management • Standard/custom responses • Insights generation MSL & Field Excellence • MSL Staff • Virtual Engagement Platforms • MSL Analytics • Field Medical & Effectiveness Learning & Development • Curriculum Design • Product and Disease Training • Launch Training • Social Learning Measurement & Analytics Enabled by contextualized artificial intelligence, machine learning and natural language processing technologies Personalized Omnichannel customer Experience Omnichannel Execution Framework 5 © 2022 Indegene. All rights reserved.
  • 6. We reduce the Total Cost of Safety Operations by leveraging technology across the case processing cycle - human + machine approach Leveraging Industry Expertise and Fit-For-Purpose Technology Enhanced patient safety Effective Safety Data Capture and Reporting Efficient Product Safety Profiling Transformational Product Safety Experience Consistent quality, accurate, compliant data Precision in anticipating and mitigating safety outcomes Value-based risk prioritization . AE Monitoring and Collection HA Communication Plan, Track and Trace Predictive Safety Digital Safety New Age Data and Unified Data Source 6 © 2022 Indegene. All rights reserved.
  • 7. We enable predictability and acceleration in Regulatory approvals . Regulatory intelligence Competitive Intelligence Market Intelligence Operational Intelligence Health Authority Communication Regulatory Strategy Effective Regulatory Strategy • Generate real-time insights from health authority interactions, market intelligence, and competitive intelligence • Embed insights into designing regulatory strategy that enhances submission/approval success Efficient Regulatory Submissions • Integrate intelligence into authoring of submission content • Accelerate planning and submission pathway for first time right outcomes Shortened time to submission Minimized iterations Higher probability of submission success Faster approvals 7 © 2022 Indegene. All rights reserved.
  • 8. We enable HEOR leaders to demonstrate the clinical and economical value of innovation Real World Evidence Generation Health Economic Modelling Comparative Effectiveness Studies Communications and Client Support Services Data-driven informed decisions Accelerated access to insights Improved information quality across therapeutic areas Trial results that are closer to real-world outcomes 8 © 2022 Indegene. All rights reserved.
  • 9. Our COEs accelerate enterprise-wide transformation Excellence-driven Teams Efficiency Automated Operations Excellence Effectiveness Integrated Operations Enterprise-wide, Technology-led COEs Complex, Domain-Intensive, Integrated Processes Fit-For-Purpose Technology Application Multi-Layered Architecture Global Footprint Strategic Support for Design, Road Mapping and Change Management Thought leadership to define North star 9 © 2022 Indegene. All rights reserved.
  • 10. We contextualize technology to accelerate and scale outcomes Digital-First Experience Differentiated Positioning Transformed Operations and Processes Enablers • Taxonomy and Ontologies • Business Processes • Compliance • AI, ML, NLP, Machine Vision, OCR • Machine / Human-In-The-Loop • Data Security and Architecture Medical Context Technology Expertise Partnerships Data Models Analytics Engines Platforms Technology IP Content Supply Chain Across Value Chain Content Strategy Content Ingestion and Deconstruction Content Relationship Content Authoring Content Deployment Content Performance Regulatory Safety Market Access Medical Affairs Content Review 10 © 2022 Indegene. All rights reserved.
  • 11. We enabled a top 20 pharma company shift right on the MLR maturity curve © 2022 Indegene. All rights reserved. 11 45% Improvement in MLR cycle time 20% Reduction in cost/asset 7000 Person hours saved in process and tech
  • 12. © 2021 Indegene. All rights reserved. 12 We enabled Merck Sharp and Dohme to enhance medical information and case management operations across 12 markets in APAC 100% Monitoring of incoming cases and queries across 12 markets 0 Major or critical issues flagged in audit and inspection
  • 13. We automated and transformed adverse event case intake and processing for a top 3 pharma company © 2022 Indegene. All rights reserved. 13 2.5x á Number of cases processed 60% Savings in total cost 50% â Process time
  • 14. © 2022 Indegene. All rights reserved. 14 >85% Accuracy over manual process 40% â Turnaround time ~90% Accuracy in automatic content comparison We applied NLP to improve the accuracy and speed of labeling operations for an American multinational