Scg service description

PRODUCT & SERVICES DESCRIPTIONS

Application Development Services (MyAppDev)
Our highly skilled professionals in our Applications Development Division “MyAppDev”
provides application consulting, custom application development, penetration testing and quality
assurance services. SCG, Inc.’s “MyAppDev” develops high quality applications that help you
increase operational efficiency and sustain your competitive advantage.
We use agile, yet precise methods to quickly build high quality applications for standard and
custom technology platforms, including all mobile platforms. Our tools, processes and best
practices streamline development and apply automation and accelerators that increase the
productivity and quality of software development.

Appointment Scheduling and Reminders
We keep the no-show rate at a minimum, increasing staff efficiency, improved healthcare,
patient satisfaction and increased practice revenue. An actual person calls patients, scheduled for a
defined period of time and confirms, cancels or reschedules for you.
Your dedication practice representative monitors your patients by disease group and
manages their appointment schedules accordingly by sending out reminder letters, practice
newsletters, along with other miscellaneous letters also mailed out to your patients, as you request.

Back-up & Disaster Recovery Solutions (MyMedBackup)
SCG’s “MyMedBackUp” Solution takes a proactive approach in securing your data, BEFORE a
disaster occurs. Our BDR service is a simple, safe and cost-effective way for businesses, medical
practices and hospitals to protect against loss of vital information and access to critical applications.
Whether you need to restore a single file, resurrect an entire server, recover your complete
IT infrastructure or ensure you don’t ever run into a loss of data - our BDR service provides the
benefits of collocation, but without its expense or performance impact. Our BDR service falls within
HIPAA guidelines so you can rest assured that your data will be protected and meet compliance.

Billing & Coding
Succor’s medical billing & coding services reduce costs, improve efficiency and simplifies
financial management, by allowing you to strategically outsource your billing operations. We
deliver more than simple claims processing with multiple value-added services to accelerate the
billing process.
1 The implications of delayed payments from insurance companies can be frustrating for any
practice - small, medium or large. We take the responsibility in our own hands by maximizing your
claims in a more timely fashion.

Succor Consulting Group, Inc. Copyright 2012 www.mysuccor.com (888) 803-9431 | (704) 215-4411

BioMetrics Devices
Gone are the days of memorizing passwords and trying to manually keep up with
employees, patients and security! There is a growing trend of security problems which is costing
Physicians and Hospitals billions of dollars annually and utilizing valuable time and resources.
Ranging from internet security, to stand alone devices, electronic medical records, electronic
insurance records, personnel records, email, we have the devices and services to cover your
security needs.
Employee time clocks are most famous devices, based upon biometric technology -
especially in the medical field. Patient check in is also becoming more recognized by Physicians and
Hospitals. These biometric security solutions, apart from maintaining the employee attendance,
also contribute towards your facility and patient’s security, by disallowing unauthorized access.
Fingerprint scanners are the devices, which employ biometric technology to store and
match fingerprints of different individuals entering a medical establishment. We also offer a wide
range of biometric security access tools that extends from mice and keyboards with integrated
fingerprint scanners, to webcam solutions identifying facial features, to scanners that make use of
the distinct iris patters of humans for identifying individuals. All affordably priced to our clients.

Cloud Computing (MyMedCloud)
Succor Consulting Group’s “MyMedCloud” Cloud computing is the delivery of computing-as-
a-service rather than a product, whereby shared resources, applications, and information are
provided to workstations and other devices as a utility over the Internet.
End users access cloud-based shared applications through a web browser, desktop or
mobile device while the actual software and data are stored on servers at several remote locations;
giving redundancy to your operations. SCG is successful in providing better service and
performance with our cloud computing solutions, as if the software programs were installed locally
on end-user computers.
Manage your practice or hospital from anywhere, with no hardware hassles. More and more
services are moving to the cloud and it only makes sense for medical establishments to take
advantage of the benefits that SCG’s “MyMedCloud” computing services has to offer. Get everything
you need instantly without high upfront costs or long installation times. Plus, you get the flexibility
of on-the-fly scaling to your specific needs without having to add hardware.

Computer Physician Order Entry (CPOE)
We process the electronic entry of physician instructions for the treatment of patients
under his/her care. These orders are communicated over a computer network or cloud service to
the medical staff and departments, such as the pharmacy, labs or radiology -responsible for
fulfilling the order.
Succor’s affordable CPOE decreases delay in order completion, reduces errors related to
handwriting or transcription, allows order entry at point-of-care or off-site, provides error-
checking for duplicate or incorrect doses or tests, and simplifies inventory and posting of charges.
2


Consulting
Skyrocketing costs resulting in healthcare reform mandates demand transformation from
the healthcare community. Succor Consulting Group, Inc. is a national medical IT consulting firm
providing management consulting, auditing, regulatory compliance, business planning and other
healthcare and IT consulting services to assist you through all these changes.
SCG has deep industry knowledge, singularly focused on the business operations of clinics,
hospitals and healthcare organizations. We help our clients improve financial performance,
enhance competitive position, and achieve the most productive organizational alignment among
medical staff, management and trustees to optimize overall performance, while maintaining HIPAA
compliance and regulatory standards. Our highly trained team of consultants can work on-site at
your facility or off-site and often avoid unnecessary travel expenses!

Client Relationship Manager (CRM)
Succor Consulting Group, Inc.'s team of experts is here to help! We have designed
custom CRM solutions for our clients that further extend the benefits of our organization;
from custom medical operations logic to specific user interfaces, to campaign-specific websites and
forms.
Below are some of our CRM Services:
 New product configuration  Custom reports and dashboards
 Complete CRM customization  Special business logic
 Hosted or On-Site CRM Hosting  Surveys and scripts
 CRM Updates and Upgrades  Data mining
 CRM Data Migration  Systems integration
 Leads or other Imports  Private labeling…and more!

Data Archiving (MyMedBackup)
Data archiving is the process of moving data that is no longer actively used to a separate
data storage device for long-term retention. Data archives consist of older data that is still
important and necessary for future reference, as well as data that must be retained for HIPAA and
regulatory compliance.
HIPAA covered entities are required to retain a wide range of documentation regarding
their compliance with the regulation. In general, documentation must be retained for six years from
the date of its creation, or the date of last effect, whichever is later (though some states mandate
longer retention periods). Hefty fines are enforced for non-compliance. Let Succor Consulting
Group’s “MyMedBackup” Data Archiving ensure you practice or hospital is compliant.

Data Migration
Our data migration service is a key process of moving data between storage devices when
adopting any new system. SCG’s Data Migration Services are designed to assist your practice in
3 upgrading your EHR system or migrating data from one existing EHR system to another. We
provide you with the resources and expertise to simplify and secure your data migration project.


Our experts reinforce your medical establishment to address concerns as, reduction in
complexity, avoiding disruption, maintaining performance and host availability and minimizing
business risk and impacts.
With the downed economy putting pressure on technology refreshes, data migration
services and tools are becoming more important to clinics and hospitals. Your data is continuously
growing, and there’s simply no tolerance for unnecessary downtime -- and the need for
sophisticated data migration services becomes clear. SCG has all the bases covered.

Dictation Services
Succor’s Dictation Services empowers physicians to more effectively utilize EHRs as it
contributes dramatically toward adoption and Meaningful Use. We provide the World’s first and
only overnight transcription and dictation service that directly populates dictations, as per MU
criteria -in pre-designated, fully customized template.
Our Dictation service effectively addresses usability issues, reducing time spent
documenting patient encounters, consults and assessments by supporting narrative dictation with
results directly populated into our EHR - driving adoption success close to 100%.

Discrete Transportable Transcription
We offer an efficient, accurate and cost effective, turn-key, next morning transcription
service that directly populates your discrete reportable notes into your EHR. It is quality controlled
by a three tier system to ensure accuracy, quick turn-around and compatibility. Our Transcription
service is integrated and multifunctional with all the features that our other platforms have to offer.
Healthcare providers simply connect to the secure toll free number and send their clinical
dictations, which are transcribed into provider pre-approved customized EHR S.O.A.P. templates.
The next morning, the provider simply approves the clinical note. There’s no data entry work or
cumbersome inputting of historical data.

Document Management
SCG’s Document Management Solution tracks and store electronic documents and/or
images of paper documents. Our document management solution is also capable of keeping track of
the different versions created by different users (history tracking).
We make it possible to quickly sort, search and summarize documents and images. A
paperless EHR solution requires a robust image and document management system. Our tools
allow you and your staff to easily embed, annotate and manage documents and images. Our
powerful image and document management solution helps you quickly access reports, results,
images and patient education material from anywhere within the integrated database.

Drug Formulary & Interaction Checks
SCG’s enhanced platform, increases patient safety and physician efficiency with the
4 implementation of advanced drug interaction alerts. This innovative addition to our EHR
application provides diagnosis based checks and alerts for over 44,000 medications. This is also one
of the requirements to meet Meaningful Use criteria, ensuring you are able to procure your HITECH
Incentives.


Studies demonstrate how drug interactions lead to higher patient morbidity. Recognition
and detection of drug interaction by physicians is a daunting task. We understand that you are
generally overwhelmed by the ever increasing number of patients and the huge amount of
information linked to drug interactions. Poor recognition also has enormous impacts on patient
care and may lead to increased malpractice claims.
Our system cross checks medications against other drugs, allergies, side effects,
contraindications and drug disease interaction stored in a huge knowledge base. Warnings are
displayed to the user in case of potential allergic reaction or harmful drug interaction.
This valuable decision support tool allows you to rest assured that your risk for medication
errors will be dramatically reduced and your patient care will greatly improve, thus, leading to
greater efficiency while making your life easier.

Electronic Health Records
An Electronic Health Record (EHR) is an electronic version of a patient’s medical history
and personal health information (PHI) that is maintained by the provider over time, and includes all
of the key administrative clinical data relevant to that persons care, including demographics,
progress notes, problems, medications, vital signs, past medical history, immunizations, laboratory
data and radiology reports, etc. SCG’s EHR automates access to information and streamlines the
clinician's workflow and has the ability to support other care-related activities directly and
indirectly through various interfaces, including evidence-based decision support, quality
management, outcomes reporting and so much more!
EHRs are the next step in the continued progress of healthcare that can strengthen the
relationship between patients and clinicians. The data and the timeliness and availability of it will
enable providers to make better decisions and provide better care. Succor Consulting Group’s EHR
supports continuity of care management through the most leading edge, innovative tools that adapt
to your unique workflow and clinical approach.
We provide specialty specific templates and point and click technology that accurately
documents patient encounters and transactions, with the option to do so, via the cloud. Our system
is not module-by-module like most of our competition; rather it is linear based with ease-of-use in
mind. We provide you a tool that simplifies decision making, streamlines operations and ensures
compliance to industry standards and meaningful use, ultimately saving time and effort, while
maximizing your value and incentives returns.
Our EHR is ONC-ATCB CCHIT Certified and has a Meaningful Use gauge integrated - to make
sure you are reaching your core quality measures. This will give you the peace of mind that you will
be able to procure your HITECH incentives.

Eligibility Verification
Succor offers a fully integrated system that allows you to view current patient insurance
eligibility. The Automatic Eligibility Verification system automatically checks scheduled patients’
5 eligibility before their appointment, without requiring any extra time from the staff. When patients
arrive, the information is presented in seconds as staff members access the patient record. For
walk-in patients, an immediate response directly from the payer is also available. Moreover, staff
can retrieve the exact same eligibility information again when responding to queries from patients


and payers.
By using this integrated Insurance Eligibility Verification service, you reduce the number of
unnecessary phone calls and the time required to contact payers. More importantly, you can reduce
the number of rejected claims and improve cash flow. Best of all, most of the work to verify
eligibility is automatically done after hours, resulting in little or no disruption to the daily workflow
of your busy practice.

Email and Exchange Hosting (MyMedCloud)
In today’s world, email has become a vital tool in every medical establishment. That’s why
SCG, Inc.’s Division, “MyMedCloud” chose the world standard, Microsoft Exchange, for our HIPAA
complaint email and messaging solution. Balancing the productivity of your team with maintaining
the security and integrity of private patient information is challenging, made even more difficult
when your team is in disparate locations.
Our “MyMedCloud” Email and Exchange Hosting service lets you focus on delivering quality
care instead of dealing with complex IT challenges. Our secure, regulatory-compliant data
environment lets you modernize EHR management. We have chosen best-in-class software
solutions to help your team stay organized, communicate internally and externally and collaborate
efficiently and securely.
Whether your organization is using desktops, laptops, tablets or mobile devices, we have
solutions to keep you organized and connected from anywhere. Succor Consulting Group, Inc.
provides secure email archiving and data backup to protect vital data, all while supporting and
staying in-line with HIPAA Compliance and Regulatory Standards.
We provide the following solutions for Healthcare Providers and Clinicians:
 Colocation (3 in Washington, 1 in Vancouver, & 1 in Widbey Island)
 Mobility Solutions
 Email Archiving
 Microsoft SharePoint
 Data Backup & Recovery
 Secure File Transfer with Skoot
We designed our solution to scale as your practice grows — you pay only for the mailboxes you
need, giving you a lower total cost of ownership.

ePrescription Services
With our product that is a Surescripts Gold solution provider, this service allows you to fax,
email and electronically transmit prescriptions and refill requests online. With this solution you can
reduce prescription errors, enhance prescription routing, complete online eligibility transactions,
have access to drug formularies, save time and effort, while at the same time support community
pharmacy and medication claims histories available in real time.
Surescripts connects prescribers in all 50 States through your own choice of ePrescribing
6 software to the Nation’s leading payers, chain pharmacies and independent pharmacies. Available
during emergency or routine care, this service gives you secure, low-cost, electronic access to
prescription and health information that can save your patients’ lives, improve efficiency and
reduce the cost of healthcare for all.


Enterprise Resource Planning (ERP)
Enterprise resource planning (ERP) systems integrate internal and external management
information across an entire organization, embracing finance/accounting, manufacturing, sales and
service, customer relationship management, Electronic Medical Records and Practice Management,
etc. SCG’s ERP systems automate this activity with an integrated software application. The purpose
is to facilitate the flow of information between all of your practice’s or hospital’s functions and
departments inside the boundaries of your organization and manage the connections to your
patients and outside stakeholders.
Succor Consulting Group, Inc. has the capabilities to completely customize an ERP solution
to fit your needs and budgets.

General Health IT Services
Succor Consulting Group, Inc. provides, as your partner, an amazing array of Health
Information Technology Products and Services, allowing you to pick and choose which ones fit your
facility’s needs - all while operating parallel with HIPAA and other regulatory standards. As a HIT
Consulting firm, we have the experience and know-how to tailor a product/service program to fit
your environment, like missing puzzle pieces.
This allows us to hone in on your most critical needs, focus on your issues at-hand and put
together a package that will fit your budget and exceed your goals. Physicians and Clinicians are
becoming more aware of the benefits of using one reputable company for all of their Health IT
needs. Why use many vendors, IT companies and consulting firms - when we have it all? We have
the experienced professionals to cover all bases and place them in strategic alliance to confront
your most critical challenges, head-on.

Health Information Exchange (HIE)
Health Information Exchange (HIE) is a critical component for the Health IT industry’s
success with the American Recovery and Reinvestment Act of 2009 (ARRA), the meaningful use of
EHRs and health reform initiatives. Today's HIE is dynamic and the landscape will continue to
change. Succor Consulting Group, Inc. works with health information organizations (HIOs),
networks and initiatives at the local, regional and State levels to ensure the reliability and
interoperability of electronic health-related information sharing and that it is conducted in a
manner that protects the confidentiality, privacy and security of the shared information.
We welcome the HIE implementation challenge that is created as a standardized
interoperable model that is patient centric, trusted, longitudinal, scalable, sustainable, and reliable.
SCG, Inc. understands that Health Information Management principles are critical to the success of
HIEs and the nationwide health information network. Our HIE initiatives, enabled by technology,
will no-doubt improve the quality of care and patient safety and reduce healthcare costs.

7 HIPAA Compliance Services (MyCompliance)
Looking to take advantage of the incentives around “Meaningful Use” of certified EHRs?
Don’t forget security or these incentives could be replaced by significant fines and damaging
negative publicity. In the past, HIPAA security enforcement has been somewhere between lax and


non-existent. The HITECH Act has changed that and enforces more scrutiny and audits. It also
increased liability for non-compliance and significantly enhanced the enforcement of the existing
HIPAA Security Standards, exposing your areas of compliance that may have ‘dropped through the
cracks’.
Enforcement changes:
• Fines increased from a cap of $25,000 (2009 and prior) to a cap of $1,500,000 (now).
• $250,000 extending to $1,500,000 for “Willful Neglect.”
• States Attorney General now brings actions, not just HHS.
Data Breach Notification:
• Mandates public patient notification in the event of a suspected breach within 60 days.
• Applies to unauthorized uses and disclosures of "unsecured PHI."
Succor Consulting Group’s “MyCompliance” offers a pool of full-services to help healthcare
organizations address HIPAA compliance Security Standards. Let SCG help you improve your
security and compliance posture while reducing costs. Our Security Services and Professional
Services align directly with the many components of the HIPAA Security Standards - from an
administrational, physical and technical standpoint.

HITECH Incentives Procurement Assistance
Succor Consulting Group, Inc. will assist you in achieving your maximum ‘Meaningful Use’
Incentives in a number of ways. Our qualified staff will help your organization reach meaningful use
of your EHR. Below are just some of the ways we assist.
EHR optimization and meaningful use—leveraging an EHR's potential to improve quality
and value of care, by enhancing clinical and administrative workflows, process improvement,
template building, and clinical decision support alignment.
Technical reporting—such as Crystal Report writing, SQL programming, or other technical
services to support attestation and quality data submission to CMS
Privacy and security best practices—providing training on how to comply with legal
requirements to protect patient health information, including breach notification, risk mitigation,
policy and procedure templates, and business associate management.
Functional interoperability and HIE assessment and guidance—from the basics of e-
prescribing to preparing your organization to participate in health information exchange with other
provider organizations and with other entities such as the immunization registry, public health and
for quality reporting.

Hosted Exchange©
Hosted Exchange improves your productivity with powerful email, calendar and online
collaboration tools including a SharePoint® intranet portal (Group plan).
- Work Anytime, Anywhere with hosted email: Get full access to all of your email folders, contacts,
calendars, and files from any Microsoft Outlook or browser, from anywhere, anytime!
8  Keep Up to date: Any changes made to your emails, contacts, calendar and files in any
medium, such as Microsoft Outlook or browser access) are kept up to date when accessed
via any other medium.


 Stay Connected: Carry your contacts, calendar, notes, emails and task list on the road in
your BlackBerry, iPhone, Windows Phone 7 and other popular smartphones.
 Work Offline: work on your email, change contacts, schedule meetings and modify files even
while disconnected from the Internet. Outlook can keep an offline copy of everything; any
changes made in offline mode are synchronized.

Hosted Sharepoint©
Succor Consulting Group, Inc. offers the reliable Microsoft SharePoint solution. It combines
a centralized document repository with collaboration, project tracking, and content management
tools. Using Hosted SharePoint, you can easily and efficiently manage projects and enhance the flow
of communication in your medical establishment.
 Document Management
Securely organize and share files with team members in one central location.
 Team Organization
Easily customize with workflows that fit your projects. Automatic alerts in hosted SharePoint keep
teammates up to date.
®
 Microsoft Office Integration
Smoothly integrates with apps you love. Hosted SharePoint works with Outlook®, Word, Excel®, and
PowerPoint®.

Integrated/Unified Communications
SCG, Inc.’s unified communications framework is to ensure that facility-wide information
sharing is automated, efficient and effective, and within Compliance Regulatory Standards. This
includes integrated capabilities for fast, secure, accurate emergency notifications, contact center
operations, on-call scheduling, employee/patient directory access and more. The goal is to achieve
new levels of patient care and safety, a more productive workforce and more satisfied patients,
family members and staff. Below is just a handful of our Integrated & Unified Communications
Products and Services:
 Contact Center Solutions
 Smartphone and tablet messaging
 Physician-Directed Communications
 Enhanced 911
 Mass Notification & Incident Communications
 Mobile Event Notification
 Wide Area Paging: Infrastructure and Devices
 Speech Recognition
 Nurse Call Integration
 Alarm Management Integration
 Patient Monitoring Integration
9
Kiosk Solutions
Succor Consulting Group’s Kiosk has application specific peripherals such as biometric
identification, insurance card scanners, cameras, privacy screens and payment transaction devices.


This streamlines patient and work flow, improves financial performance, ensures HIPAA privacy
compliance and provides patients with dramatically improved service.
Your Benefits: Patient Benefits:
-Save staff time & improve bottom-line -Reduced wait time
-Go “Green” by reducing paperwork -Multi-language capabilities
-Improve revenue cycle -Easy to use touch Screen technology
-Control patient queue management. -Improved patient privacy
-Fully secured and HIPAA compliant. -Improved quality of care
Lab Integration
SCG offers a unique opportunity for care delivery organizations and laboratories to employ
innovative technology for secure, HL7 compliant online communication and management of
electronic lab orders and results. We have the most flexible and customizable lab interface engine
available today.
You are ensured seamless, real-time information collaboration by enabling electronic, bi-
directional communication of lab, radiology and procedure orders and results between health
information management solutions, lab systems and compliant equipment. Electronic orders are
automatically coded with appropriate CPT codes and transmitted to the selected lab or equipment;
and results are automatically added to the patients’ electronic health records, eliminating the
chance for errors.
An intuitive interface allows providers to review pending and received results at a glance;
while the built-in collaboration functionality simplifies the consultation and follow-up process. This
streamlines information access, increases productivity, enhances information security and
eliminates communication errors, while assisting you with HIPAA Compliance.
Support for the following Labs:
- Quest Diagnostics, LabCorp, SunRise, Bio Reference, and Antek.
Custom interfaces are supported for the following diagnostic and monitoring equipment:
- ECG/EKG, X-Ray, MRI, Dialysis, Ultrasound and Vital Signs Monitors.
Benefits are:
- Online order & reorder, Online results, Reduces delays, Minimizes lab costs, Enhances
interpretation of results, immediate access to test status without staff intervention, eliminates
errors and ensures compliance.

Meaningful Use Assistance
Succor Consulting Group, Inc. has a Meaningful Use Assistance Program for our clients. We
assist you throughout the whole process, from registration, attestation, reporting and everything in
the middle to help ensure you are taking the proper measures and staying in-line with the CMS
criterion to procure your HITECH Incentives and maximize your returns.
Not only do we have highly trained staff that will ‘hold your hand’ throughout the process
and work closely with you and your staff, but we have a Meaningful Use Gauge built in to our EHR
10 that alerts you when you are missing information or need to take action. Whether you already have
an EHR system and just need the support to ensure you receive your Incentives or if you are looking
to us for your EHR needs, we are here to help you in any way we can. Contact us today to get
specific information regarding our unique program.


Medication Reconciliation
SCG’s Medication Reconciliation ensures the consistency of treatment across the continuum
of care. Small slips in medication reconciliation not only impact the quality of patient care, but also
cost healthcare providers billions in revenues and remediation. That’s why more leading healthcare
IT developers, and their customers, are implementing medication decision support systems to help
clinicians make the right choices in meeting the exacting requirements of patient admission, care,
transfer and discharge with the right kind of documentation.
The advantages of our medication reconciliation:
- Provides detailed drug knowledge to ensure that all medications a patient may be taking can be
recorded electronically to support accurate med reconciliation.
-Multiple Access Points provide a drug vocabulary that allows users to record the patient’s known
medications, codified at the appropriate level of detail as broadly or narrowly as called for. Users
can search for, display and record drug information—from the drug name down to the specifics of
the medication order.
- Supports clinical workflow with reconfigured “orderables” to let physicians make the patient-
appropriate choices and evaluate risks with a minimum number of steps.

Merchant Services
SCG’s Merchant Services Division Merchant Services understands the unique business needs
of a medical office. We support multiple payment vehicles - such as credit and debit cards, private
label cards, purchasing cards and checks. You can be sure your data is safe with our fraud
protection tools.
Our Merchant Services provides immediate insurance eligibility verification, claims
adjudication and secure payment processing at the point of service. It enables medical practices and
health care providers to dramatically streamline their billing procedures, lower collection costs and
improve cash flow.
Patients swipe their insurance card at the time of service and your medical practice receives a
detailed response in seconds that includes:
 Instant insurance eligibility verification with all major insurance companies.
 Patient payment responsibility including in-network or out-of-network information, co-pay
amounts, annual deductible information and more.
 Patients can then swipe their preferred credit or debit card to quickly settle their financial
responsibility. At your discretion, they can even establish a payment plan for costs that
exceed their immediate ability to pay.

Mobile Capabilities
Access to the internet and connections to applications have moved from strictly being
accessible from computers, now to the convenience of mobile devices. You can essentially work
from anywhere your mobile device allows, keeping the open lines of communication at greater
heights than ever imagined. We offer a range of Mobile Capable Products and Services, from our
EHR system, Practice Management Solution, Web Design & Development Services, Cloud Computing
and public API Connections.
11
A majority of the products and services we offer have these mobile capabilities. Succor
Consulting Group, Inc. also has an application development division, ‘MyAppDev ‘ that can assist


you with any application development needs you may have - that require mobile capabilities.
Contact our professionals today to find out how we can assist you with your mobile needs.

“MyCompliance” Legal Services
Succor Consulting Group’s ‘MyCompliance’ Medical Compliance Consulting offers more than
opportunity for you. We offer a service that is not just necessary, but required by 100% of every
medical practitioner in the United States. Whether you need assistance with HIPAA compliance or
any other compliance or legal help - we ensure your compliance with federal and State regulations
across the board. Our highly trained professionals and legal staff know exactly what to look for,
where to look, and how to solve your issues that may have fallen through the cracks.
In the past, HIPAA security enforcement has been somewhere between lax and non-
existent. The HITECH Act has changed that and enforces more scrutiny and audits. It also increased
liability for non-compliance and significantly enhanced the enforcement of the existing HIPAA
Security Standards, exposing your areas of compliance that may have ‘dropped through the cracks’.
Enforcement changes:
• Fines increased from a cap of $25,000 (2009 and prior) to a cap of $1,500,000 (now).
• $250,000 extending to $1,500,000 for “Willful Neglect.”
• States Attorney General now brings actions, not just HHS.
Data Breach Notification:
• Mandates public patient notification in the event of a suspected breach within 60 days.
• Applies to unauthorized uses and disclosures of "unsecured PHI."
Let SCG help you improve your security and compliance posture while reducing costs. Our
Security Services and Professional Services align directly with the many components of the HIPAA
Security Standards - from an administrational, physical and technical standpoint.
If you think you may have found us too late - we have our experienced attorneys at-hand to
assist you with any legal troubles you may have found yourself in - whether it’s HIPAA Compliance,
or any other legal representation that you may need. We are here to help.

Networking
SCG, Inc. is a leading Health IT firm who also specializes in managed IT services. We offer
networking services that integrate your computer networks, infrastructure, phone, data and
security systems - in one setting or with capabilities to connect you with satellite offices and large
IDNs. Our services are supported by relationships and certifications with the world's leading
technology companies including Microsoft, HP, VMware, Cisco Systems, Emerson and SonicWall.
Regular system monitoring, backups, upgrades and preventative maintenance by SCG, Inc.
eliminates downtime, increases security and reliability, while reducing network support costs. A
99.99% uptime performance guarantee of hosted network infrastructure reflects our commitment
to our medical clients.

Optical Character Recognition (OCR Scanner)
12 OCR is the mechanical or electronic conversion of scanned images of handwritten,
typewritten or printed text into machine-encoded text. It is widely used as a form of data entry
from some sort of original paper data source, whether documents, sales receipts, mail, insurance
cards, IDs, or any number of printed records. It is crucial to the computerization of printed texts so


that they can be electronically searched, stored more compactly, displayed on-line, and used in
machine processes such as machine translation, text-to-speech and text mining. This saves you,
your staff and patients time and money, while also reducing errors.
SCG, Inc. offers "Intelligent" systems with a high degree of recognition accuracy for most
fonts, which is leading edge in our industry. Designed, developed and fine-tuned to turn your
scanned images, such as .pdf or .tif files into a text document. Our OCR enables you to take
electronic images or printouts received from patients or other healthcare information systems and
turn them immediately into text.
Eliminating paper-based office activities and the cost to store large image files increases
compliance and assists in the management of the coding processes. We provide the healthcare
industry with proven and reliable computer-assisted coding (CAC) solutions that assist in the
coding process and meet coders’ needs. A-Life's products and services assist coding operations for
healthcare organizations specializing in Radiology, Pathology, Emergency Medicine and Cardiology
to name a few.

Online & Onsite Training
We understand that implementing an EHR, Practice Management Solution or any other
Software can be a daunting task for any medical establishment. Differing “comfort levels” with
regard to technology often exist among practice personnel. Recognizing these differences and
providing you with options for training and implementation is why we give you two options: On-
Site, Full Service Training and online Full Service Training.

Patient Portals
Patient Portals are online applications that allow patients to interact and communicate with
you and your staff. Our patient portal services are available anywhere you have internet service at
all hours of the day and night. Depending on your needs, our patient portals exist as stand-alone
websites, while other portals are integrated into the existing website. SCG, Inc. also offers others,
which are modules integrated into our EHR or your existing EHR system.
What all of these services share is the ability of patients to interact with their medical
information, via the Internet. SCG, Inc. offers fully integrated, interactive support platforms for
healthcare facilities, patients and families, and medical personnel. Some of the features:
Check appointment schedules
Requests an appointment
Check lab results
Examine statements
Request a prescription refill
Complete new patient intake forms & much more!
Providers can send messages such as appointment reminders, electronic statements and lab results
to patients, via the patient portal. Providers can better communicate with their own patients. The
attending doctor can easily communicate with patients’ other attending physicians without the
potential delay of traditional mail or phone messages. You can rest assured our data is always
13 exchanged in a HIPAA compliant and secure fashion.


PQRI Clinical Quality Measures
Physician Quality Reporting System quality measures detailed specifications and related
release notes for the individual Physician Quality Reporting System quality measures and measures
groups and other measures-related documentation needed by individual eligible professionals for
reporting the Physician Quality Reporting System measures through claims or registry-based
reporting.
Succor Consulting Group, Inc. has immediate access to this pertinent information and will
provide highly trained staff to assist you, whether you just need advice and resources or if you need
assistance in learning all of the details involved and staying within the lines of your PQRI Measures.
We know this can be a daunting task and are here to provide the professional assistance you need.

Practice Management Solutions
Our Practice Management software deals with the day-to-day operations of your medical
practice, and is designed to meet the broadest possible range of a modern practice’s administrative,
communication and fiscal management needs. Our PM software provides integrated access across
patient demographics, scheduling, electronic medical billing, administrative/financial reporting and
workflow management, connecting the front and back office operations, improving productivity
and reducing A/R delays.
Powerful functionalities and flexible architecture make SCG, Inc. your No.1 choice for
automating your business processes and reducing unnecessary overheads. User friendly interface
and simple point-and-click workflow expedites service delivery, while conserving time and effort.
Our system is integrated with CCHIT certified electronic medical records, patient portal, pay
for performance guidelines and workflow management tool to help consolidate information,
eliminate paper, optimize efficiency and accelerate revenues.
Features include:
- Patient profile - Key performance indicators KPIs
- Enterprise scheduling (Dashboard)
- Eligibility verification - Electronic communication
- Electronic billing - Calendar, email & Reminders
- Clean claim checks - Workflow management
- Electronic super bill - Direct chart pull
- Electronic data interchange - Data mining reports
- Denial management - Patient statement cycling
- Referral Management - Audit trail & access control
Integrated Modules:
- EMR/EHR - Status check in & check out
- Document Imaging - Pay for performance
- E&M coding optimization - Patient portal
- Follow up/recall tracking - Practice website
14 - Reimbursement management - Fax capability
- Collections - E-Learning
- Payment plan


Remote Medical Monitoring & Management (M3)
Succor Consulting Group’s proprietary RMMMS “M3” is one-of-a-kind. We have developed
and designed the World’s FIRST EVER Remote Medical Monitoring & Management Solution. There
is no other RMMS solution that was created just for the medical industry. Our “M3” is an invaluable
tool that helps increase the efficiency of your existing or non-existing technical support staff and
better leverage resources. Our RMMS delivers an arsenal of Health IT management tools such as:
- remote workstation and server monitoring
- remote workstation and server management
- trouble ticket tracking
- user information
- remote support
-customized automated alerts
-customized reporting
-one comprehensive interface
If there’s a way for automation; Succor Consulting Group, Inc. has already done it. Contact
our professionals to find out how Remote Monitoring and Management can be the key to a more
efficient and effective IT service delivery.

Risk Assessment & Management
Today’s Healthcare world is constantly changing — it’s unpredictable, volatile and seems to
become more complex every day, with all of the industry standards and regulations, and the
constant linger of HIPAA/HITECH compliance. By its very nature, it is fraught with risk.
SCG’s Risk assessment provides a mechanism for identifying which risks represent
opportunities and which represent potential pitfalls. Done right, a risk assessment gives our
medical clients a clear view of variables to which they may be exposed, whether internal or
external, retrospective or forward-looking.
Our highly trained staff understands for risk assessments to yield meaningful results,
certain key principles must be considered. Our risk assessments begin and end with specific
objectives that are anchored in key value drivers. These objectives provide the basis for measuring
the impact and probability of your risk ratings.
Healthcare Organizations that vigorously interpret our results of their risk assessment
process set a foundation for establishing an effective enterprise risk management (ERM) program
and are better positioned to capitalize on opportunities as they arise.
Contact us for more information on how we assist our clients with Risk Assessment and
help them manage this very important aspect of their practice or hospital.

Scanning & Indexing
Succor Consulting Group, Inc. offers document scanning and indexing services to practices
and hospitals for seamlessly converting their paper records into digital format. Patient documents
15 are scanned and indexed based on each of our clients’ unique criteria and stored electronically in
their document management systems.
Scanning and Indexing Key Features:
 On-site/off-site service


 Volume high-speed scanning
 Indexing and verification
 Quality assurance/quality control
 Integration with document management system

Skoot© File Sharing
Skoot is the easiest, most secure way to share files, whether they be patient records, X-rays
or any other large files. You can share with patients and staff inside or outside your organization.
And you can share your files easily and securely across your devices. Skoot will sync your files to
allow you to work seamlessly across your desktop, laptop, tablet, or smart phone.
Skoot lets you send huge files so effortlessly you’ll wonder why it wasn’t always this easy.
Skoot’s powerful technology works behind the scenes to make file transfers of ANY size a snap.
 Skoot was designed from the ground up to handle file sharing. No work-arounds, no email
patches.
 SkootSpace on your desktop is the best way to share files with the people or groups you
choose.
 Skoot accommodates a broad variety of workflows including basic file transfers, updating,
collaboration, and content management.
 End-to-end encryption secures HIPAA Compliance with privacy when sharing with other
Skoot subscribers.

Smartphone-Based Solutions
The surge in the popularity and usage of smartphones has resulted in physicians and their
staff, leveraging the mobile technology significantly to interact with one another and their patients.
Succor Consulting Group, Inc. has a number of products and services that are compatible with
Smartphones.
Access to the internet and connections to applications have moved from strictly being
accessible from computers, now to the convenience of mobile devices. You can essentially work
from anywhere your mobile device allows, keeping the open lines of communication at greater
heights than ever imagined. We offer a range of Mobile Capable Products and Services, from our
EHR system, Practice Management Solution, Web Design & Development Services, Cloud Computing
and public API Connections.
A majority of the products and services we offer have these mobile capabilities. Succor
Consulting Group, Inc. also has an application development division, ‘MyAppDev ‘ that can assist
you with any application development needs you may have - that require mobile capabilities.
Contact our professionals today to find out how we can assist you with your mobile needs.

Spam Filtering
Succor Consulting Group, Inc. offers the best of breed Spam Filtering.
16  A highly efficient web filter (URL filter / internet filter) requiring minimal administration
 SaaS (Cloud) based security service requiring no local software installation
 All traffic is routed through SCG’s web proxy where it is thoroughly analyzed
 Actions are taken based on granular organization/group/user-level settings


 Hard block sites, completely blocking access to the site
 Softblock sites, allowing access to sites after warning for an unlimited or limited amount of
time
 Built in optional anti-virus scanner, with on-the-fly scanning
 Unlimited number of custom categories can be added

Specialty Solutions
Succor Consulting Group, Inc. provides Health IT solutions to all Specialties in the Medical
Industry. We are well equipped to customize our solutions to your exact needs and requirements
for your specialty.
A G Nuclear Medicine
Acupuncture Gastroenterology Nutrition
Addiction Medicine General Practice O
Adolescent Medicine General Surgery Obstetrics/Gynecology
Aerospace Medicine Genetics Occupational Medicine
Allergy/Immunology Geriatrics Oncology
Anesthesiology Gynecology Ophthalmology
Audiologist Gynecology Oncology Optometry
B H Orthopedic Foot & Ankle
Bariatrician Hand Surgery Orthopedic Reconstructive
C Head and Neck Surgery Surgery
Cardiac Electrophysiology Hematology Orthopedic Spine Surgery
Cardiology Hematology/Oncology Orthopedic Surgery
Chiropractic Hepatology Osteopathy
Clinical Laboratory Holistic Medicine Otorhinolaryngology
Immunology Hospitalist P
Clinical Pathology I Pain Management
Colon/Rectal Surgery Immunology Pathology
Critical Care Infectious Disease Pediatric Allergy
Cytopathology Internal Medicine Pediatric Cardiology
D Interventional Cardiology Pediatric Critical Care
Dermatology L Pediatric Emergency
Dermatopathology Legal Medicine Medicine
Diabetes M Pediatric Endocrinology
Diagnostic Radiologist Medical Oncology Pediatric Gastroenterology
E Medical Toxicology Pediatric
Emergency Medical Tech N Hematology/Oncology
Emergency Medicine Neonatology Pediatric Internal Medicine
Endocrinology Nephrology Pediatric Neurology
17 Endovascular Surgical Neurology Pediatric Ophthalmology
Neuroradiology Neuroradiology Pediatric Psychiatry
F Neurosurgery Pediatric Pulmonology
Family Practice Nuclear Cardiology Pediatric Radiology


Pediatric Surgery Radiation Oncology Trauma Surgery
Pediatrics Radiology U
Perinatal Reproductive Urgent Care
Physical Medicine/Rehab Endocrinology Urology
Plastic Surgery Rheumatology V
Podiatry S Vascular & Interventional
Preventative Medicine Sleep Medicine Radiology
Psychiatry Sports Medicine Vascular Surgery
Psychology Surgical Oncology W
Pulmonary Critical Care T Women’s Health
Pulmonology Thoracic Surgery
R Transplant Surgery

Superior Client Service & Support
It seems that nowadays acceptable Client Services and Support or almost nonexistent.
Succor Consulting Group’s Superior Client Service and Support systems are designed to enhance the
level of your satisfaction – that is, the feeling that our products and services have exceeded your
expectation, and our Support is extraordinary in our industry.
We value you and the relationship you have entrusted in us, and take a proactive approach
in providing you and your practice or hospital with the best overall experience possible, no matter
what levels of solutions we are providing to you. SCG, Inc. has developed a unique plan to aid in the
systematic improvement of your organization with our professional and friendly staff, who
understands that the Client Service and Support experience can change the entire perception you
will have when working with Succor Consulting Group, Inc.

Systems Integration
Succor Consulting Group’s Systems Integration Consulting helps clients solve business
challenges, accelerate business innovation and create opportunities to drive high performance.
Our deep industry knowledge, worldwide reach, specialized people and unique approach make us a
global leader.
We work with you and your medical establishment to understand your goals and we have a
clear vision of how to seamlessly integrate an accelerated solution to help meet those goals.
Whether using emerging technologies, our custom development capability or established packaged
software from market leaders, we solve industry-specific and shared enterprise problems. SCG, Inc.
will help your organization cross into the realm of high performance at an accelerated pace.
We have the capabilities to help your organization cross into the realm of high performance
at an accelerated pace. In addition, we understand that any new solution must scale fast and
complement existing systems and business processes to deliver value, whether they be EHRs,
Practice Management Systems or anything else you may want to integrate.
The foundation of our Systems Integration Division—our technology experience, our
passion for research and innovation, our relationships with our clients and alliance partners and
our industrialized approach—is our people. We have assembled a monumental team of highly
18 motivated and deeply skilled SI professionals who operate as a global network and share a
commitment to high performance. Whatever your Systems Integration needs are, we can handle the
task.


Unified Communications (Amcom Communications)
Unified communications is the integration of real-time communication services such as
instant messaging, presence information, telephony (including IP telephony), video conferencing,
data sharing, call control and speech recognition with non-real-time communication services such
as unified messaging (integrated voicemail, e-mail, SMS and fax).
Succor Consulting Group’s arsenal of Unified Communications products and services is the
clear leader in end-to-end, mission-critical communication solutions for physician practices and
hospitals. Just a few of our offerings:
 Contact Center Solutions
o Operator Console
o Web-Based Directory, Messaging & Calendar Services
o Physician Directed Communications
o Mass Notification & Incident Communications
o Enhanced 911
o Call Center Recording
o Speech Recognition
 Encrypted Smartphone and Tablet Messaging
 Scheduling
o On-Call Scheduling
o Duties Hours Tracking
 Enhanced 911 Solutions
 911 Call Center Solutions
 Mass Notification and Incident Communications
 Mobile Event Notification
 Paging & Infrastructure Devices
o On-Site Paging
o Wide Area Paging

Web Design & Development (WebforMed)
Succor Consulting Group, Inc. offers end to end solutions for online marketing of your
medical practice or hospital with our experienced and dedicated “WebforMed” team of
professionals. Our services include medical website design, search engine marketing, business and
competitive analysis, strategic planning and execution of a comprehensive marketing strategy for
your medical practice and much more.
The Internet plays an integral role in our everyday lives and patients are now turning to the
web for answers to their medical concerns more frequently. A professional, informative and
interactive website helps provide your patients and future patients with an in-depth look at your
practice and acts as an educational resource to your visitors; i.e., conditions, treatments and
procedures.
SCG’s “WebforMed” Division allows you to easily create your own personalized website
with a wide range of content, specific to your healthcare specialty. You have the choice of using our
content to showcase your website or adding your own information to produce a unique website for
your practice. Our website packages provide all-inclusive comprehensive websites, Internet
19 marketing, patient resource development and dedicated support. Our relationship with you follows
a development path of consulting, researching, designing, publishing, search engine
optimization/marketing, support, reporting, growth and more. Some of our features include:


-Interactive Patient Portal -Photo Gallery
-Virtual Tour -Auto-Replies
-Physician Bios -Email Newsletters
-Newsletters -RSS Feeds
-White Papers -Online Forums
-Appointment Schedulers -Blogs
-Domain Registration (e.g., yourname.com) -Social Media Networking Integrations
-E-mail Accounts -E-Forms
-Search Engine Ranking -Calendar Events
-Online Patient Forms -Physician Referrals
-Monthly Website Statistics -"Ask the Doctor"
-Photo Scanning and Placement on -Prescription Refill Requests
-Website -Online Surveys
-Online Bill Pay -Patient Education Portal
-EHR Integration

Web Hosting (WebforMed)
Succor Consulting Group’s HIPAA/HITECH Compliant “WebforMed” Web Hosting provides
medical practices and hospitals with the infrastructure, environment and tools needed to build and
manage quality websites. Take advantage of our high performing data center environment and
redundant network to ensure high availability and access to your site. We offer multiple options for
web hosting based on your needs.
 Worldwide Visibility: Network connectivity and advertised IPs provides visibility
worldwide so that your patients can find you.
 Flexible Hosting: Shared, dedicated and colocation options and a staff that works with you
to fit your needs.
 Windows or Linux: We have experts in multiple operating systems to fit your requirements.
 Superior Connectivity: Access to Tier 1 providers, a redundant MPLS network with
International access and custom connectivity options.
 Private and Secure: Our secure and fully monitored data center environment features
multiple layers of physical and virtual security along with expert staff to offer you the best
possible uptime.

Website Archiving (WebforMed)
When you choose our “WebforMed” hosting solution you will automatically get HIPAA
Compliant domain archival and backup services. This archival solution ensures a backup of your
domain and all of the files that make up your website, giving you peace of mind that if there were
ever an intrusion or site corruption, the website could be easily replaced by the archive backup and
your practice or hospital back online within minutes.

Web Filtering
Succor Consulting Group, Inc. offers top-of-the-line Web Filtering Services.
 A highly efficient web filter (URL filter / internet filter) requiring minimal administration
20
 SaaS (Cloud) based security service requiring no local software installation
 All traffic is routed through SCG’s web proxy where it is thoroughly analyzed
 Actions are taken based on granular organization/group/user-level settings
 Hard block sites, completely blocking access to the site


 Softblock sites, allowing access to sites after warning for an unlimited or limited amount of
time
 Built in optional anti-virus scanner, with on-the-fly scanning
 Unlimited number of custom categories can be added

Wireless Mesh Systems
Wireless Mesh Systems were created to combine infrastructures over vast distances, which
also includes multi network connectivity. Succor Consulting Group, Inc. provides highly trained,
certified network/system engineers for all of your telecommunication needs.
Hospitals and Healthcare Organizations can benefit by increasing network connectivity,
ensuring 99.99% uptime, providing enhanced wireless security, and bridging connectivity to
satellite offices and hospitals within a specified region. This can also provide another stream of
revenue for a hospital who provides wireless services to other individual physician practices in the
area, for a premium.

Workflow Management
Having the ability to control all of our practice’s or hospital’s processes through digital
workflows accelerates your operations, increases transparency, and improves the availability of
information.
Succor Consulting Group’s Integrated Workflow Management adapts to your preference and
style, enabling you to truly personalize your operations, whatever system or solution you may be
using. Our system is flexible enough to mirror your existing processes and innovative enough to
revitalize them through powerful collaboration tools.

21


Scg service description

Recommended

Recommended

More Related Content

What's hot

What's hot (19)

Similar to Scg service description

Similar to Scg service description (20)

More from Succor Consulting Group, Inc.

More from Succor Consulting Group, Inc. (8)

Recently uploaded

Recently uploaded (20)

Scg service description