1. CAI BUSINESS CONSULTING At a Glance
OVERVIEW
A high functioning IT organization is critical for extraordinary business success. Business growth is a
direct result of how effectively the power and functionality of technology are harnessed. CIOs in high
performing organizations focus on:
 BUSINESS ALIGNMENT
The right technology can accomplish business
objectives, provide a platform for new and innovative
business functionality, and improve the customer
experience.
 COST CONTAINMENT
Technology drives efficiency of internal processes
which enables cost cutting measures.
 RISK MITIGATION
Technology is the backbone of any business. But
technology is sussesptible to attacts and failures.
The IT organization must control risk so the rest of
the business can thrive.
Doing the right things but not doing them right results in
lost opportunity. Conversely, doing things right but not focusing on what is right for the business is
wasted effort. Not doing both well is failure! Effective success is doing the right things and doing them
right.
ACHIEVE MAXIMUM PERFORMANCE
Through CAI’s Business Consulting Practice, you can focus your IT organization on effective success.
Our four-step process provides value-added insights and recommendations to:
1. ASSESS how IT is serving current business needs
2. PLAN IT strategy for the future
3. MANAGE the IT function by exercising the appropriate guidance and control
4. IMPLEMENT & OPERATE the plan by providing the necessary capabilities
Our IT Health Check is objective, impartial and customized to your business needs. Our findings are
aggregated and measured against industry standards. Through unique methods and proprietary tools,
CAI consultants highlight strengths as well as opportunities for improvement.
Following the IT Health Check, we provide a report including comprehensive findings and
recommendations. We also develop an implementation plan based on our findings. The plan is reviewed
with you to ensure alignment with business strategy and objectives.
On an ongoing basis, CAI’s consultants provide a “trusted advisor” role. We offer an objective “sounding
board” during the Manage and Implement & Operate steps, levering our 25 years of experience and
knowledge of best practices, metrics, standard processes, and organization structure. We can also

2. provide implementation project management, development, quality assurance and
support services as needed.
RESULTS
A high functioning IT organization doing the “right things right”…adding value
through achievement of business alignment, cost containment and risk
mitigation.
CAI’s Business Consulting team is supported by our proprietary Information
Technology Management Insight (ITMI) tool. ITMI provides management
visibility, risk identification and early warning of emerging issues within the IT
organization.
THE CAI DIFFERENCE
Headquartered in Pennsylvania, with offices and staff throughout the United States, Canada, Europe,
and the Asia Pacific region, CAI is a recognized leader in software best practices, processes, metrics,
and application support outsourcing. We consistently reduce costs and provide better management
control. With more than 2,500 professionals working with more than 100 Fortune 1000 companies, we
provide scale, experience, and global reach. CAI’s Business Consulting Practice has the experts, and
tools to rapidly deliver the results.
 EXPERTISE / TOOLS
Having the right knowledge keeps you from making the same mistakes twice. For more than 25
years, CAI has partnered with industry leading experts to develop solutions for our client base.
CAI’s methodology and proprietary tool suite provide clients with a comprehensive package of:
assessment techniques, processes, standards, procedures, metrics, and systems expertise
optimized to achieve superior application support quality and performance.
 FAST
Effective success of your IT organization doesn't have to take a long time. Over the past 10

3. years, 94% of our projects have been completed on time or early. Compare this to the industry
average of 32% (2009 Chaos Report from the Standish Group).
 RESULTS
CAI operates on the principle that IT solutions should be delivered at a fixed price, on time, and
within budget. To this end, CAI has developed service models that leverage defined processes
and performance metrics in order to maximize visibility, control, and productivity. CAI's
Business Consulting Practice enables customers to concentrate on their core competencies while
we lead them though elevating their IT organization.