1.
STRIKING THE RIGHT BALANCE
In the midst of today’s rapid fire technological evolution,
delivering effective and efficient IT service management to a
diverse set of organizations can become a precarious balancing
act. IT, Engineering and Operations teams must perform under
pressure to keep all the plates spinning while addressing
mutually exclusive objectives—managing constantly evolving
business needs while maintaining essential quality and stability.
Meanwhile, budgets are strained, costs and benefits are being
scrutinized, and everyone has to do more with less. You have
fewer skilled resources, budgets that don’t allow for expansion,
documentation that is missing the mark, and infrastructure that
may be aging and near obsolescence.
THE ACUATIVE SOLUTION
As IT Service Management Consultants with a 20+ year global track
record assisting all type of companies, including many on the Fortune
500 list, Acuative is ready to deliver a comprehensive, robust suite of
services designed specifically to help you build capability, improve
service and transform your business.
Strategic Assessment Services. Best practice ITSM frameworks and standards are leveraged to assess your needs and build
actionable plans and roadmaps in order to improve, optimize and mature your services capabilities.
Policy and Process Services. We capture and refine your requirements and use cases and then use these to design and
implement policies, processes, procedures and workflows to achieve predictable results and desired outcomes.
Functional Alignment Services. Organizational roles and responsibilities are examined in the context of business and
operational functions to produce and execute actionable plans which optimize and streamline resource allocations and
process execution.
IT Service Management (ITSM) Tool Services. Your ITSM tool and system requirements establish the lens through which
your current state ITSM tools and systems are analyzed to plan the most effective ways to provide and manage technical
services. We then produce the design specifications which we can implement or handoff to your in‐house team for
implementation.
Analytic and Reporting Services. Use these services to rapidly identify and address data quality issues, build data analyst
competency, design process KPIs, prototype and implement reports, and improve how you communicate value, quality,
performance, and compliance to the business.
IT Service Management
Tool Services
IT Service Management
Consulting Services Overview
Acuative helps you manage constantly
changing business needs while maintaining
essential quality and stability.

2.
THE ACUATIVE DIFFERENCE
Acuative’s IT Service Management consultancy empowers your organization to rapidly mobilize, stabilize and improve service, while
alleviating technology related issues in any environment. The result? New and enhanced capabilities, achieved objectives, risk
reduction, peace of mind, and cost effectiveness that is proved by a return on investment.
Turn to Acuative for:
Strategic View. You see optimized results when Acuative executes your objectives within a larger tactical framework. We
do this by combining critical details with big picture thinking to construct a strategic roadmap. In that way, everything builds
toward and accelerates achievement of your strategy.
Experience and Expertise. Our ITSM consultants bring the full depth and breadth of their knowledge, professional expertise
with many service management frameworks, and industry experience – service providers, MSOs, financial, insurance, and
traditional enterprise ‐ to every client, providing forward thinking and industry leading resources to your organization.
Vested Interest in Your Success. We are only as successful as our clients. That’s why our only mission is to help you realize
your target state and objectives. Nothing less.
Crisp Execution. You’ll experience rapid, systematic, and complete execution of your assessment with Acuative’s proven
methodology and tools.
Quality Deliverables. We deliver excellence with a laser focus on the details. As a result, the deliverables you receive reflect
our exceptional capabilities.
Detail and Summary Views – You’ll find our assessment reports are extremely detailed and well organized which promotes
ease of use. Additionally, we provide you with executive level distillation, summarization of key findings, and
recommendations to facilitate business case justification and decision support.
Actionable Plans. Acuative’s plans and roadmaps are well conceived, developed, detailed and immediately actionable.
Implementation Services. Acuative can also help implement some or all of the plans and roadmaps produced while
assisting you to build your in‐house capabilities for future implementations.
READY TO LEARN MORE?
Call us today to begin improving your organization’s overall services capabilities to ensure your end‐users enjoy the
highest level of service quality and consistency. 1.800.835.7687.
© 2015 Acuative. ACUA ITSM 102815. All rights reserved. Acuative, Be Ready and the Pyramid Sun logo are registered trademarks owned
by Acuative Corporation.
30 TWO BRIDGES ROAD
FAIRFIELD, NJ 07004
800.835.7687 ∙ ACUATIVE.COM
Be Ready for What’s Next!