CAI is a global IT services firm that has been delivering business/IT consulting, application support, application development, knowledge capture, desktop services, and managed staffing services over the past 30+ year. With annual revenues of 300 Million and over 3,000 associate worldwide.
Buzz identifies five IT management domains, shown here:Portfolio Management. This establishes standard criteria for evaluating proposals making it easier to compare projects on an apples-to-apples basis. It ensures that all work is authorized, valuable, aligned, and balanced. Project Management. Ensures that the project’s cost, scope, schedule and risk profile are fully developed, documented and agreed upon by all stakeholders before development starts. You can verify that the project plan is feasible from the point of view of the team charged with the work. Service Management. Service Management provides oversight of the IT products and services deployed to support the day-to-day operations of your business. It monitors performance, stability, conformance to service level commitments, fit-for-purpose and helps track end user satisfaction.Practice Management. Leverage experience on concluded projects to refine your formal processes for future projects. This includes processes for estimating the work required, managing the risks, controlling scope, handling communications. Results Management. Find out how your projects performed. Did you deliver on time and on budget? Did you deliver all the functionality that was expected? Did the project result in a high quality solution? These five domains form two closed (feedback) loops: <click> one for service delivery and <click> one for process improvement with Project Management (the original APO) lying at the conjunction of the two.
Note: Also Identify Capabilities Needed to Mitigate Challenges: See later slide
The soft and hard data behind the dashboards. This is an example of the virtual MBWA data collected.We can look at this by project, organization, portfolio of projects…… all the way down to the person.
Advanced Management InsightA surprise-free world with continuous best practice instant benchmarking 1
Objective Share CAI Value Understand Your Current Environment/ Challenges / Opportunities Provide Overview of CAI Solution Determine Value for Your Organization Identify Next Steps 2
CAI Overview Global IT product & services – Consulting, Legacy Application Support, Application Development, Knowledge Capture, Desktop Services, Managed Staffing Services – 31 years – Privately held – $300 million – 3,000+ associates worldwide World leader in IT Metrics & Productivity – Founded the ITMPI.org – Developed suite of solutions eliminating the need to “Manage by Walking Around” 3
Key Challenges (What We Hear from CIO’s)1 – Visibility • Project Selection • Resource Allocation • Project Status Business Value2 – Control • Process Consistency / Transparency • Predicting the Future to Mitigate Risk • Efficient Project Execution3 – Optimization • Leverage Learnings • Optimize IT Investments Today Visibility Control Optimization • Increase Innovation Spend Maturity 4
Management by Walking Around1. Managers can clearly communicate what needs to be done.2. Spot early warning signs before projects fail.3. Managers can ensure best practices are followed and critical steps are not overlooked.Finding: Managers who more frequently engaged their teams were re-evaluating decisions and reprioritizing risks/issues earlier in the project. 5
Origins We were beginning to make mistakesChallenge – Needed visibility of data, control of process consistency and optimization of project learnings to leverage continuous improvementSolution We developed an internal automated solution - Automated Project Office (APO) - Virtual implementation of Management by Walking Around We achieved dramatic resultsCAI Value - Reporting Effort -> 10-20% - Reduced Rework to 30-40% CommercializationClient Value - Created AMI 6
What’s within AMI? Seven Domains Portfolio Service Management Delivery IT Service HealthCheck Management Project Management (APO) Process Capability Issue Management ManagementImprovement Results Management Powered by 7
The AMI Difference The Control Room Constant stream of quantitative data with Open visibility into statusIdentify risks, off track feedback subjective team activities and best practice complianceBestpractices, KPIs, standard processes andmanagementexpertiseRepository of allhistoricaldata, findings, andanalysis 8
Current Challenges / Opportunities Top IT Issues Challenging Effective Projects Project Phases • Project Selection • Project Planning Select Plan Execute • Deliverables• Project Execution • Business Value • Not Selecting right projects • Failed projects • Can’t innovate fast enough • Portfolio not maximizing value to the business • Avoidable rework • Inability to make timely decisions • Not aligned with business • No process Consistency • Too many projects • Lower value projects take for our resources • No consistent way to away resources from higher measure project value return options progress • Unable to address risk and uncertainty 9
Demonstration1. Manage & track demand, Select Right 2. Report status of activities, get Project based on value and constraints my voice heard3. Manage each project with key 4. Manage Processes from an dashboard metrics organizational point-of-view Click Here to Launch 10
AMI Delivers by the Numbers Control room Gathers and filter data Process data against rules and best practices Cut reporting effort up to 2 hours per person/week and 10 hours per project manager / week Reduce rework by up to 40% Improve productivity by up to 30% 11
Value Discussion1 – Visibility 2 – Control 3 – Optimization • Project Selection • Process Consistency /Transparency • Leverage Learnings • Resource Allocation • Predictive Analytics to Mitigate Risk • Optimize IT Investments • Project Status • Efficient Project Execution • Increase Innovation Spend 12