1. AATHIRA SELVARAJ
Plot no 56, Thazampoo Street, Poompozhil nagar, SM Nagar p.o, Avadi, Chennai-600062,
Tamil Nadu, India|Mobile No: +919710838455|adi_rrec@yahoo.co.in
CAREER OBJECTIVE
To obtain a Management position in a well established company where I can use my past
experiences as well as my skills for the benefit of the company.
PROFESSIONAL SUMMARY
 Meticulous Software Engineer bringing around 8 +years’ experience working for
major corporate clients in several challenging projects. Highly dependable Software
Engineer and enthusiastic team player dedicated to streamlining processes and
efficiently resolving project issues.
 Strong ability to plan and coordinate support and development projects.
 Experienced with all phase of Software Development Life Cycle (SDLC) involving
System Analysis, Design, Development and Implementation.
 Knowledge and understanding of ITIL processes and practical experience of having
applied this successfully.
 Extensive experience in MS SQL Server 2005/2008,Business Intelligence in MS SQL
server Integration Services(SSIS)2005/2008,SSRS,.net 3.5 framework, C#, MS Access
VBA, Sun certified Java developer.
 Ensure best practices are applied and integrity of data is maintained through security,
documentation, and change management.
 Outstanding ability to work in collaborative environment and client facing projects
 Quick, analytical thinker, and excellent problem solver under pressure; can diagnose
and reverse-engineer a technical situation rapidly within a chaotic environment.
 Can communicate clearly and excellently with a wide variety of people / functions and
in a wide variety of formats (verbally, in writing, etc.).Work with business stakeholders,
application developers, and production teams and across functional units to identify
business needs and discuss solution options.
 Proficient in development of the team and individual.
WORK EXPERIENCE

2. Company – Cognizant Technology Solutions, Chennai, India
Senior Associate
Total work experience – 8 years.
Job Title – Senior Associate
Role Team Lead
Period Feb 2012 – till Date
Role and Responsibilities
 Responsible for managing the SLA and incident , problem and change management
processes.
 Recommended and executed plans to improve development tools and processes.
 Supervised the work of other team members and lead the team to resolve application
issues and deliver support tickets within the deadline. Trained team members for working
in application maintenance project. Determined the duties and responsibilities of
individuals in a team.
 Analyzed the assigned projects and distributed tasks to the members as per their area of
expertise.
 Creating deployment plans for change and problem management activities.
 Preparing monthly status reports for the Incident, Change and Problems worked.
 Received appreciation from client managers and VP of the business department for
resolving high priority issues.
 Received ‘Guiding Light’ award from Cognizant for training and inspiring team members
to perform and produce their best.
 Developed improvements to team processes and procedures by bringing new initiatives
and tools.
 Identified improvement areas in the project and reduced 10% incidents by service
improvement activities.
 Transitioned 50% of the activities in production support to L1 team successfully by
creating knowledge documents
Additional Activities
 Leading an asp.net development for adding new functionality to the existing .net plug-ins.
Responsibilities include preparing estimates and design ,providing walkthrough of the
design to customer, Reviewing the deliverables and preparing deployment plan.
 Process champion for the account and working on account and project level process
related activities like metrics, effort management tools, project & account audits.
 Worked with nearly 15 project teams in the account for quality process and audit related
activities such as risk management, coding standards
 Prepared presentations for project and account level quality audits.

3. Job Title-Associate
Role Team Lead (TL)/Onsite Coordinator
Period July 2010 – Jan 2012
Role and Responsibilities
 Resolving tickets – Issue analysis, Bug Fixing and providing ticket resolution.
 Received transition of new application and reduced incident backlogs to 20%.Became
SME of the application within 3 months.
 Team management– provided training and guidance for entry level members. Maximized
team performance – Excelled at identifying, developing and using strengths of team
members, as well as locating, detecting and resolving problems and weaknesses of each
team individual.
 Onsite Assignment – KTSupport of new applications taken into support. Transitioning the
Knowledge to the offshore team members. Interacting with client to get the knowledge
transitions for applications.
 Supporting the applications from onsite and coordinating with offshore team members.
Interacting with clients and stakeholders on a day to day basis.
 Was appreciated by client manager for resolving the major existing issues in the newly
transitioned application by coordinating with business and other teams involved at onsite.
 Created tools for reducing effort involved in creating deployment scripts.
Additional Activities
 For management purposes a .net internal tool (CSMDASHBOARD) was developed in the
project. Worked in the .net application development and support activities for 3 months.
Job Title-Programmer Analyst
Role Developer
Period Dec 2008 – October 2009
Role and Responsibilities
 Developed complex program codes and database scripts. Developed classic asp pages
and SSIS ETL packages to meet data flow needs. Analyzed requirements and used
systematic approaches to implement and document the tasks.
 Enhancement of existing ASP pages, SQL scripts, stored procedures and deployment
scripts.
 Used agile scrum development model.
 Enable error handling and Data cleaning. Provide scripts for deployment activities.
 Training new members of the team.
Job Title-Programmer Analyst Trainee
Role Support Analyst
Period Nov 2007 – Nov 2008

4. Role and Responsibilities
 Providing support for SSIS and Dts packages. Migrating Dts to SSIS.
 Resolving production support tickets- Issue analysis and providing resolution.
 Involved in bug fixing and service improvement activities.
EDUCATIONAL BACKGROUND
Bachelor’s Degree in Electrical and Electronics Engineering from Raja Rajeswari
Engineering College, Chennai
PERSONAL DETAILS
Name : Aathira S
Father’s Name : C Selvaraj
Date of Birth : 27th December, 1985
Nationality : Indian
Sex : Female
Marital Status : Married
Permanent Address : Plot no 56, Thazampoo Street,
Poompozhil nagar, SM Nagar p.o,
Avadi, Chennai-600062.
DECLARATION

5. I hereby declare that all the statements made above are correct to the best of my knowledge
and belief.
Date :
Place : Chennai (AATHIRA.S)