Nithya is seeking a progressive organization to hone her skills and contribute to growth. She has 9 years of experience in market research, team management, and banking operations. Currently a Team Leader at Tata Consultancy Services, her expertise includes managing teams, training, client interaction, and achieving targets. She has received several awards for performance and motivating teams. Nithya holds a Bachelor's degree in Computer Science and is proficient in several technologies and applications.

1. Nithya A No 16/21, Vinayagapuram 2nd Street,
nithyaanbalagan@gmail.com Arumbakkam,
+91-9566111285 Chennai - 600106
OBJECTIVE:
Seeking to work with an organization, which is progressive and which is ready to give me an
opportunity to hone my skills, while continuously contributing to the growth of the organization
and thus my career growth.
PROFESSIONAL SYNOPSIS:
 An astute professional with 7years experience in Market Research and Team
management and 2.2 years in Banking Operations
 Currently designated as TeamLeader (Operations) at TATA Consultancy Services Pvt. Ltd,
Chennai
 Self-motivated team player and organized to keep pace with the fast changing
environment.
 Expertise in Managing teams, Process Training, interacting with clients from diverse
cultures and efficient at consistently achieving SLA targets keeping customer satisfaction
as the primary objective.
 Honor of receiving various awards & recognitions based on Commendable Performance.
 Inspired each and every team member to perform and produce their best.
 Determined the duties and responsibilities of individuals in a team.
 Analyzed the individual performance of each team member and motivated them to
perform even better.
 Organized training workshops to improve the performance of the members who were
lagging behind in terms of performance.
 Analyzed the assigned projects and distributed tasks to the members as per their area of
expertise.
Technical Skills:
Operating System : Windows (XP, 7 & 2000)
Data Base : MS Access, My SQL
Web Technologies : HTML
Applications : MS Office

2. WORK EXPERIENCE:
TATA CONSULTANCYSERVICES
Project Details:
Nielsen is one of the leading Market Research Company and I am currently working as a Team
Lead for Data Editing, Data Cleaning & E2E processes to support offshore.
Team Lead (1.5 Years)from Jan 2015 to till date
Roles and Responsibilities:
 Developastrategy the teamwill use toreach itsgoal
 Provide anytrainingthatteammembersneed
 Communicate clearinstructionstoteammembers
 Listentoteam members'feedback
 Monitorteam members'participationtoensure the trainingtheyprovidingisbeingputintouse,
and alsoto see if anyadditional trainingisneeded
 Manage the flowof day-to-dayoperations
 Create reportsto update the companyonthe team'sprogress
 Distribute reportstothe appropriate personnel
Team Member & Quality Checker (4.6 Years)from Apr 2010 to Dec 2014
Roles and Responsibilities:
 Responsible for programming, Data Cleaning and fixing the data issues for different levels
of studies using the market research tool Quantum and compilation in UNIX
 Tabulating the market research surveys (customized) conducted across the globe.
 Conversion of raw data into analyzable format which supports the client to understand,
estimate and launch the products lucratively
 Working under Editing process
 Preparing MIS Quality reports likeWeekly Deck,Metrics& Monthly Reports
 Meeting the SLA and stick to the Quality
Achievements:
 Nominated for R&R award in the month of Sep 2010
 Received Seven Star of the Month awards honoring my performance
 Received Performance Linked Reward (PLR) for the month of Nov 2011& Oct 2013
 Received Nielsen Gold Award for the month of Aug 2012
 Based on my best performance in handling the team I have given another team to handle
Project & Best Efforts:
ERAZE [Eliminate Rework by Achieving Zero Error] - Aug’13 to Mar’14
Objective: Improvising the team quality using ERAZE to reduce errors by 50%

3. Tools: MS-Excel, PowerPoint, Fishbone Diagram & Pareto Chart
Description: A Quality based project for reducing errors by 50% using the TRIZ tools are
“Morphological Analysis, Abstraction and Analogy Thinking, Failure Analysis Thinking &
Contradiction thinking”.
Benefits:
Team achieved Quality percentage from 95% to 99.5% at the completion of this
project.
Lean Six Sigma Green Belt Certification – Dec’14 to Jun’15
Objective: Reducing the overall processing time of a project
Tools: MS-Excel, PowerPoint, Fishbone Diagram, Pie Chart, Bar Chart & Pareto Chart
Description:
The average processing time of a data edit program is at 3.40 hours per project
which involves lot of manual efforts. Identify ways to cut down manual tasks involved in
the process and thus reduce overall processing time.
Benefits:
The average production time for a project has been reduced as expected and this
resulted in high productivity with good quality.
INTELENET GLOBAL SERVICES
Customer Support Executive (1.1 Years) from Mar 2009 to 31st Mar 2010
Project Details:
Intelenet Global Services is a third-party Business Process Outsourcing and I was worked
under Barclay’s project.
Roles and Responsibilities:
 Worked in Barclays Project in payment section
 Process the request for fund transfer - inter account transfer and 3rd party transfer
 Process stop cheque request
 Setting up Standing orders, Amend and Cancel
 In direct debit setting up and canceling orders.
 Processing Voucher retrievals for customers.
 Meeting the SLA and stick to the Quality
 Received Barclays Award for the month of July 2009 honoring my performance.
ICICI Lombard GIC
Telesales Officer (1.1 Years) from Aug 2007 to Aug 2008

4. Project Details:
ICICI Lombardis a General Insurance company and I worked under Health Insurance
Roles and Responsibilities:
 Selling insurance to customer over phone.
 Taking to refresher session to the entire team.
 Sharing best practice to the new trainees.
 Received PAN India Ranking award for the month of October 2008.
ACADEMIC QUALIFICATION:
2006 Bachelor of Science – Computer SciencefromSwami Dayananda College of Arts and
Science, Manjakkudi, Bharathidasan University. Secured 71.5% with First Class
PERSONAL DETAILS:
Father’s Name : S. Anbalagan
Date of Birth : 23.10.1985
Gender/ Marital Status : Female/Single
Nationality : Indian
Languages Known : Tamil and English
Permanent Address : 760PonniammanKoil Street,
Natchiarkoil - 612602,
Kumbakonam (Tk)
Tanjore (DT).
DECLARATION:
I hereby declare that all the particulars stated are true to the best of my knowledge and
belief.
Place:
Date: (Nithya A)