1. AAMIR KHANDWALLA
4041 SW Huber Street, Portland, OR 97219
971-216-9671
aamir.k_1993@hotmail.com
EDUCATION
Portland Community College- Portland, OR
Major: Computer Information System Year: 2014-2017
Intended Graduation: 07/2017
Work Experience
Convergys-
Customer Service Representative For Nike Footwear and Apparel.
From 09/30/2015 to 12/16/2015
Responsibilities/Duties
• Manage large amounts of incoming calls
• Used Nike internal knowledge base/resolutions, information, news, upcoming events
and product launches.
• Help customers by answering product and service questions; suggesting information
about other products and services.
• Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; having the best solution to solve the problem.
Capital City Expansion-
Sales and Marketing
08/3/2015 to 10/5/2015
Responsibilities/Duties
• Generate sales leads
• Meet daily, weekly and monthly sales goals
Xerox Customer Service-
Technical Support and Troubleshooting IOS devices
Worked from 06/2014 to 05/2015
Responsibilities/Duties
• Tier one IOS Technician
• Listen to customers’ questions and concerns, and provide answers or responses.
• Used iLog, icloud tools, Apple AKB Knowledge Base tool.
• Used Microsoft Communicator to communicate with supervisors and other advisors.
• Review or make changes to customers accounts
• Resolving software and hardware issues.
• Provide information about hardware and software protection plan.
Aamir Cell/PC Business
Owner of Cellphone/Computers repair and accessories business
Specialize in fixing hardware issues and selling accessories
From 03/2011 to Present
